Hi,
Apologies for the delay in reply.
Can you please let me know your site URL so that I can try the steps and check the issue?
Moreover, can you please try activating your parent theme once? Check if the issue is getting resolved.
This will help us to find out if the issue is with the parent theme or the child theme.
Moreover, I checked the zip file you have provided and the version of the theme is 1.9.8.2 which was released 2 years back. The latest version of the Responsive free theme is 3.11. please update your theme and then check if you are still facing the issue.
*Please keep a backup of your theme before updating.
Thank you.
Thread Starter
patjk
(@patjk)
Hello,
Apologies about the delay, was seeking help with someone else and they couldn’t solve it. The URL of the site is snapupc.com.
When I activate the parent theme, it does solve the issues (though there is some misalignment issues in the fields for stripe). Here is what it looks like with the parent theme:
https://www.dropbox.com/s/9gojcciasjmxhk4/Screenshot%202018-04-24%2011.33.24.png?dl=0
And here is what it looks like with the child theme (and none of the fields for stripe can be entered into):
https://www.dropbox.com/s/a0e295duix3css4/Screenshot%202018-04-24%2011.35.00.png?dl=0
Also when the child theme activated the dropdowns for state/country look/function strange:
https://www.dropbox.com/s/wc9jhthf5krtdub/Screenshot%202018-04-24%2011.35.42.png?dl=0
So it appears something is going on with the child. Here is a copy of the child theme files here. The Responsive Parent is up to date now:
https://www.dropbox.com/s/xa94m3yvf7g15tn/responsive-child.zip?dl=0
Any recommendations/ideas to resolve this ASAP would be much appreciated.
Thanks!
Hello,
Thanks for sharing all details. Apologies but as the issue is with child theme we cant help you much with this.
But I checked files in your child theme. Looks like you have not updated the child theme files header.php and footer.php. It may be not be related but just a suggestion. Also there are javascript errors on on checkout page related to stripe –
Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src https://js.stripe.com”). Source: ;undefinederror
I suggest checking this error as it may solve the issue.
Thanks.
Thread Starter
patjk
(@patjk)
Thanks for the info, I got someone to help me fix it, was indeed something with the child theme.
Do you know what may cause this sort of issue?
Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src https://js.stripe.com”). Source: ;undefinederror
Cheers!
Hello,
It can be a plugin conflict or may be javascript errors. It can be some plugins are not compatible ot updated. Need more analysis to be sure :).
So is the issue been solved ?
Thread Starter
patjk
(@patjk)
Thanks, yes, issue solved and marked.
