Google Analytics Not Showing Tracking Code

  • Resolved adambomb1219

    (@adambomb1219)


    8 years, 1 month ago

    Linked my Google account to Orbit Fox before I had the website property created in Google Analytics. I now do not show any tracking IDs in the drop down. I have removed permissions to my Google Account for Orbit Fox and cannot seem to re-authenticate and grant permissions again to pull down the tracking ID. Is there a way to reset the auth token on the Plugin side? The refresh account button also has no effect.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Andrei Baicus

    (@baicusandrei)

    8 years, 1 month ago

    Hey!

    Can you please try removing the website from the plugin with the Unregister button and logging in again?

    Thanks for reaching out!

    Thread Starter adambomb1219

    (@adambomb1219)

    8 years, 1 month ago

    Thanks abaicus! Unfortunately the Unregister button just refreshes the Orbit Fox settings page with no change. In the Tracking ID dropdown I only see the “-” character, nothing else listed. I’ve also tried both deactivating/activting and deleting/reinstall the plugin.

    Plugin Contributor Andrei Baicus

    (@baicusandrei)

    8 years, 1 month ago

    Can you please let me know the website URL? Also, please submit a ticket here and write in it “Assign this to @baicusandrei” so I know what it’s about.

    Have an awesome Sunday!

    Thread Starter adambomb1219

    (@adambomb1219)

    8 years, 1 month ago

    Thanks, ticket submitted!

    grossmann

    (@grossmann)

    8 years ago

    Any updates on this as I have the exact same problem.

    Thanks

    • This reply was modified 8 years ago by grossmann.
    Plugin Contributor Andrei Baicus

    (@baicusandrei)

    8 years ago

    Hello @grossmann,

    This should have been fixed with one of the previous releases of Orbit Fox. Please make sure to remove the Orbit Fox app from here.

    Also remove the account from the plugin with the Unregister button.

    There also might be a conflict if you use the Ublock Origin chrome extension. Try disabling that on the admin page as it might block the javascript from running as intended.

    Have an awesome day!
    Andrei.

    grossmann

    (@grossmann)

    8 years ago

    Hello @abaicus,

    thanks for the really fast reply. It was indeed a problem that I could not unregister my analytics account with uBlock Origin activated. Deactivating it solved the issue.

    Thanks again.
    Martin

    Plugin Contributor Andrei Baicus

    (@baicusandrei)

    8 years ago

    Glad everything worked well!

    Thanks for letting me know Martin!

    Have an awesome day! 😀

Viewing 8 replies - 1 through 8 (of 8 total)

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