• Resolved rayhch82

    (@rayhch82)


    Hi, my WooCommerce product variation is not working after I updated to latest version of 3.3.3. Anyone knows how can fix that? Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    That’s not really a lot of information to go off of. What’s not working exactly?

    First thing to do is rule out plugin/theme conflicts: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Thread Starter rayhch82

    (@rayhch82)

    Hi Caleb, thanks for replying me. When i was trying to select the colour/product variation, the variation images did not switch at all. I can foresee that my customers won’t be able to choose the product/colour if the variation image did not switch correctly. Do you have any idea how to fix it?

    Thread Starter rayhch82

    (@rayhch82)

    Hi Caleb, I have tested it out. If I switch my WordPress theme from “Storefront” to “Twenty Fifteen” the problem goes away. My Current version of WP is 4.9.4, Woo Commerce is 3.3.3 and Storefront is 2.2.8. What shall I do next to correct this?

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    This is happening with the latest version of this theme: https://wordpress.org/themes/storefront/? That’s quite odd.

    Are you sure this happens when using only the WooCommerce plugin and Storefront theme? Would recommend temporarily disabling caching as well if possible.

    And then could you paste your system status report here if it’s still happening with only the WC plugin active? You can find it at WooCommerce > Status.

    Thread Starter rayhch82

    (@rayhch82)

    Yes, it only happens when I use Storefront theme, since it’s the default theme for my website. It only goes away when I switch my theme to Twenty Fifteen.

    Below is my system status report:

    
    ### WordPress Environment ###
    
    Home URL: http://ezpetmart.com
    Site URL: http://ezpetmart.com
    WC Version: 3.3.3
    Log Directory Writable: ✔
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.12
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.36
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.14
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 15.33MB
    Database Data Size: 13.23MB
    Database Index Size: 2.10MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_commentmeta: Data: 0.02MB + Index: 0.01MB
    wp_comments: Data: 0.00MB + Index: 0.01MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_nf3_actions: Data: 0.02MB + Index: 0.00MB
    wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB
    wp_nf3_fields: Data: 0.02MB + Index: 0.00MB
    wp_nf3_field_meta: Data: 0.02MB + Index: 0.00MB
    wp_nf3_forms: Data: 0.02MB + Index: 0.00MB
    wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB
    wp_nf3_objects: Data: 0.02MB + Index: 0.00MB
    wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB
    wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB
    wp_options: Data: 1.19MB + Index: 0.09MB
    wp_postmeta: Data: 8.13MB + Index: 1.28MB
    wp_posts: Data: 3.49MB + Index: 0.44MB
    wp_termmeta: Data: 0.01MB + Index: 0.02MB
    wp_terms: Data: 0.01MB + Index: 0.02MB
    wp_term_relationships: Data: 0.01MB + Index: 0.03MB
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
    wp_usermeta: Data: 0.04MB + Index: 0.01MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 1377
    customize_changeset: 32
    nav_menu_item: 12
    nf_sub: 4
    page: 19
    popup: 1
    popup_theme: 6
    post: 2
    product: 71
    product_variation: 800
    revision: 239
    shop_coupon: 3
    shop_order: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (17) ###
    
    Akismet Anti-Spam: by Automattic – 4.0.3
    Contact Widgets: by GoDaddy – 1.4.1
    Duplicate Page: by mndpsingh287 – 2.5
    Elementor Pro: by Elementor.com – 1.15.2
    Elementor: by Elementor.com – 1.9.7
    Fullwidth Page Templates: by Brainstorm Force – 1.0.2
    GoDaddy Email Marketing: by GoDaddy – 1.2.1
    Hello Dolly: by Matt Mullenweg – 1.6
    Insert Headers and Footers: by WPBeginner – 1.4.2
    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
    Ninja Forms: by The WP Ninjas – 3.2.16
    Storefront Product Pagination: by WooThemes – 1.2.3 – Not tested with the active version of WooCommerce
    Storefront Product Sharing: by WooThemes – 1.0.4
    Storefront Sticky Add to Cart: by WooThemes – 1.1.8
    Woo Align Buttons: by 320up – 3.1.1 – Not tested with the active version of WooCommerce
    Woo Multi Currency: by VillaTheme – 2.0.8 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.3.3
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #5 - /products/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #875 - /shipping-refund-return/
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.2.8
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Okay, I’m seeing this error on your site: http://cld.wthms.co/E6Utat

    Here is some more information on this error, and how to fix: https://docs.woocommerce.com/document/jquery-cookie-fails-to-load/

Viewing 6 replies - 1 through 6 (of 6 total)

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