Zilco

Description

Zilco turns your WooCommerce catalog into an AI shopping assistant. The plugin keeps your
products in sync with the Zilco service and embeds a chat widget on your storefront, so
visitors can ask questions in their own words and get answers grounded in your actual
products, prices, stock, and categories.

This plugin requires an account on the Zilco service (zilco.ai) to work. See the
“External services” section below for exactly what data leaves your site and when.

What it does

• Full catalog sync. Push every product — including drafts and private products, which
  are sent as inactive — to Zilco on demand from the settings screen, on an hourly WP-Cron
  schedule, or from an external cron service via a token-protected endpoint.
• Incremental sync. When you create, edit, trash, restore, or delete a product, or when
  its stock changes, only that product is re-sent. Multiple edits within one request are
  collapsed into a single update.
• Simple and variable products. Variations are sent as variants of their parent product,
  with their own SKU, price, stock, and attribute values.
• Rich mapping. Titles, descriptions, categories, brands, attributes, images, GTIN/MPN,
  weight and dimensions, sale prices, and availability are mapped for you.
• Storefront chat widget. A small loader script is added to your theme’s head. On a
  product page it tells the assistant which product the visitor is looking at.
• Built for large catalogs. Batched requests, request pacing, automatic retries on rate
  limits, database keepalive, and object cache flushing between batches. On hosts that
  support it, the cron endpoint responds immediately and finishes the sync in the background
  so reverse proxies never time out.

What it does not do

The plugin never writes to your products. It reads catalog data and sends it to Zilco. It
does not touch orders, customers, or any personal data of your shoppers.

External services

This plugin relies on Zilco, a third-party software-as-a-service platform operated by
SIGNITIVE SRL, to index your catalog and to generate assistant replies. The plugin is not
useful without it. Nothing is transmitted until you enter your Zilco API keys and explicitly
enable catalog sync or the storefront widget in the plugin settings; both options are
disabled by default.

Service: Zilco — https://zilco.ai
Terms of use: https://zilco.ai/service-terms
Privacy policy: https://zilco.ai/service-privacy

Catalog sync (api.zilco.ai)

What is sent: product data from your store — product and variation IDs, SKU, GTIN and MPN,
name, short description and description, permalink, image URLs, categories, brands,
attributes, price and sale price, currency, stock status and quantity, weight and dimensions,
publish status, and last-modified date. Your site’s locale and the plugin version are sent
with each request, and your secret API key is sent as the request credential.

When it is sent: only while Enable catalog sync is on — when you click Run full
sync, when the hourly WP-Cron event runs (if you enable it), when the token-protected cron
endpoint is called, and whenever a product is created, updated, trashed, restored, deleted,
or has a stock change.

What is not sent: no order, customer, user, or site-visitor personal data is included in
catalog sync requests.

Storefront chat widget (chat.zilco.ai)

What is sent: while the widget is enabled, every storefront page load requests a loader
script from chat.zilco.ai, which means visitors’ browsers contact Zilco directly and Zilco
receives the usual request metadata (IP address, user agent, referring page). Your public
widget key, the site locale, and — on product pages — the ID of the product being viewed are
passed to the widget. If a visitor opens the chat, the messages they type are sent to Zilco
to be answered.

When it is sent: on every storefront page view while Enable chat widget is on.

Browser storage: the widget sets no cookies, but it stores a chat session pointer in the
visitor’s browser local storage so a conversation can be resumed. It expires after 7 days of
inactivity.

Because the widget causes your visitors’ browsers to contact a third party and stores data in
their browser, you should mention Zilco in your own site’s privacy and cookie notices before
enabling it. Zilco’s platform privacy notice, including its sub-processors, is at
https://zilco.ai/service-privacy