This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

YDS Support Ticket System

Description

YDS Support Ticket System enables you to easily create your own ticket system on your WordPress Theme. Users can submit/create tickets, ticket agents can answer tickets, change the ticket status, create categories, upload files and set priority. With a shortcode, you can display the create ticket form on the frontend. Visitors can register or login in order to get support, check status or create tickets. Admin can also allow guest users to make use of support system.

Features :

  • Ticket Creation by Admin
  • Visitor/Guest can create ticket from front-end
  • Priority, status, category selection for each ticket
  • Multiple file attachment for ticket and reply also attachments attached to mail as well
  • Ticket assignment mail notifications
  • Delete ticket by admin
  • Guest ticket submission
  • Mail notification upon new ticket submission for admin and originator
  • 100% Ajax based functionality works 200% faster
  • Ajax based ticket filter for Agent and Admin to filter by type,status,category,priority and search
  • Smooth integration with WordPress themes
  • HTML editor for ticket issue
  • Custom Priority with ability to re-order, rename default Priority
  • Custom Categories with ability to re-order, rename default Category
  • Easy to Use
  • Unlimited Categories
  • Shortcode for Support Ticket System
  • Easy To Translate

Examples areas of use :

  • Technical support system
  • Trouble ticket system
  • Customer relationship management (CRM) system
  • Service request system
  • Company, hotel or real estate service desk
  • Helpdesk system
  • Appointment request system
  • Easy ticket management for large orgnization

Screenshots

  • screenshot-1.jpg - Backend-All-Tickets
  • screenshot-2.jpg - Backend-Create-New-Ticket
  • screenshot-3.jpg - Backend-Edit-Ticket
  • screenshot-4.jpg - Backend-Categories
  • screenshot-5.jpg - Backend-Priority
  • screenshot-6.jpg - Backend-Settings
  • screenshot-7.jpg - Frontend-Login
  • screenshot-8.jpg - Frontend-Register
  • screenshot-9.jpg - Frontend-View-Tickets
  • screenshot-10.jpg - Frontend-Create-Ticket
  • screenshot-11.jpg - Frontend-Edit-Profile

Installation

This plugin is almost plug and play! Just activate it and then go to YDS Support. Very easy to use.

FAQ

Is user can open support ticket from front-end

Yes, user can open ticket from site.

Will YDS Support Ticket System work with my theme?

Yes; YDS Support Ticket System will work with any theme.

Where can I report bugs or contribute to the project?

Bugs can be reported either in our support forum or preferably on the (http://www.ydesignservices.com)

Reviews

October 10, 2016
Looks ok but: 1 on a ticket page font changed to very large 2 on a tickets page in a frontend not enouph columns, like example - author of ticket and priority. 3 in the dashbord impossible edit ticket priority and category. Also you can close ticket once and cant change it to open. 4 need to add approve box when deleting
Read all 3 reviews

Contributors & Developers

“YDS Support Ticket System” is open source software. The following people have contributed to this plugin.