Yaceen COD

Description

Cash on delivery sells, but fake and refused orders cost you shipping, packaging and stock. Yaceen COD adds a simple confirmation step between “order placed” and “order shipped”.

How it works

1. A customer pays with Cash on delivery. Instead of going straight to Processing, the order waits in Awaiting confirmation and its stock is reserved.
2. Your team opens WooCommerce → Yaceen COD and sees every order to confirm, oldest first.
3. One click calls the customer, or opens WhatsApp with a ready-made message (name, order number, items, total).
4. Click Confirm (order moves to Processing and the customer gets the usual email), No answer (attempt counter goes up), or Cancel.
5. If the parcel comes back, set the order to Refused at delivery and the stock is returned.

Stop repeat refusers

Every customer is recognized by phone number, however it was typed (0612345678, +212 6 12 34 56 78, 00212612345678…). The queue shows a warning next to customers with refused or cancelled orders, and after the number you choose, Cash on delivery is refused at checkout for that phone number. The customer can still pay another way.

Features

• Confirmation queue with call and WhatsApp links
• WhatsApp message template with {name}, {order}, {items}, {total}
• Call attempt counter; every action is written to the order notes with the agent’s name
• “Awaiting confirmation” and “Refused at delivery” order statuses
• Stock reserved while waiting, returned on cancel or refusal
• Risk warning and automatic COD blocking per phone number
• Last 30 days: confirmation rate and delivery rate
• Works with the block checkout and the classic checkout
• Compatible with High-Performance Order Storage (HPOS)
• No account, no API key, no monthly WhatsApp fees: messages are sent from your own WhatsApp

Built for stores that sell with cash on delivery in Morocco, Algeria, Egypt, the Gulf, India, Latin America and anywhere else COD is the norm.

External services

This plugin builds links to WhatsApp (https://wa.me/), a service provided by WhatsApp LLC / Meta. Nothing is sent automatically: data leaves your site only when a store user clicks the WhatsApp link in the admin queue. The link contains the customer’s phone number, first name, order number, item names and quantities, and order total, so WhatsApp can open the chat with the message pre-filled.

• Terms of service: https://www.whatsapp.com/legal/terms-of-service
• Privacy policy: https://www.whatsapp.com/legal/privacy-policy

Privacy

The plugin stores the last 9 digits of the billing phone number on each COD order (order meta _codc_phone) to recognize returning customers, and the number of call attempts (_codc_attempts). It does not send any data to the plugin author.