This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

WP Support Desk

Description

Most of the WordPress support plugins available online create huge tables on the connected database which can slow down your site. Beware from these resource hungry support plugins. Our WP Support Desk plugin solves this problem. We’ve used efficient algorithm in WP Support Desk so that your site and system will remain speedy.

WP Support Desk doesn’t make your site slow. You will love this fully Ajax based simple and lightweight plugin. WP Support Desk is very easy and fun to use for both the general users and admins. Install and activate WP Support Desk now to start offering a smoother and better support mechanism to your customers.

Features

  • Fully ajax based page load
  • Ticket priority set
  • Knowledge base module with category
  • Multilingual Ready
  • User Login form
  • Unlimited Custom ticket field
  • Departments
  • Ajax ticket search
  • Ticket validation
  • Knowledgebase article voting

Features (More in the pro version)

  • Send attachment with reply or creating new ticket (Add-on)
  • Get reply by reading email (Email Fetch Add-on)
  • Staff rating (Add-on)
  • Many more feature coming soon

Please let us know your feedback, if you think something can be more awesome this plugin, we will added it.

Shortcode List

To use these shortcodes, just place the required shortcode(s) on your desired location.

  • WP Support Desk frontend user panel [wpsd_ticket_manager]

Get Pro Version

Check out the plugin’s Pro Version.

Author

Developed by Themeum

Screenshots

  • Unlimited Custom Ticket Fields
  • AJAX Powered
  • Shortcode Based
  • Markdown Editor
  • File Attachment to Tickets (Pro Addon)
  • Reply via Email (Email Fetch Pro Addon)
  • Staff Rating (Pro Addon)
  • Ticket Priorities
  • Departments
  • Knowledgebase

Installation

  1. Go to Dashboard > Plugins > Add New, then search WP Support Desk and click Install Now
  2. Upload ‘wp-support-desk’ to the ‘/wp-content/plugins/’ directory
  3. Activate the plugin through the ‘Plugins’ menu in WordPress
  4. Click on the new menu item “WP Support Desk” and Setup your Settings.

FAQ

Installation Instructions
  1. Go to Dashboard > Plugins > Add New, then search WP Support Desk and click Install Now
  2. Upload ‘wp-support-desk’ to the ‘/wp-content/plugins/’ directory
  3. Activate the plugin through the ‘Plugins’ menu in WordPress
  4. Click on the new menu item “WP Support Desk” and Setup your Settings.
Q. Where can I get support?

A. You can get support by posting on the support section of this plugin on WordPress plugins directory or directly mailing to support@themeum.com

Q. Can I use my existing WordPress theme?

A. Sure, you can use your existing WordPress theme with WP Support Desk, we will use just a page for display user panel.

Q. Where can I report a bug?

A. Found a bug? Please let us know by posting on the support section of this plugin on WordPress plugins directory or directly mailing to support@themeum.com

Q. Is WP Support Desk free?

A. There are two versions of WP Support Desk. One is free and another is paid. The paid version has some more advanced features which are not accessible in the free version.

Contributors & Developers

“WP Support Desk” is open source software. The following people have contributed to this plugin.

Contributors

Translate “WP Support Desk” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.0

Initial version released

1.1

Added google reCaptcha in several pages, fixed some bugs and performance improved