LiveChat – WP live chat plugin for WordPress

Description

LiveChat – WP live chat plugin for WordPress is a WordPress specific chat plugin you can use to quickly and easily add live chat support to your website. It allows for instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns. With a fully functional WordPress chat plugin, not only you can increase your sales – as it’s the quickest way to remove buyer objections – but it also allows you to build stronger customer relationships.

LiveChat’s live chat app comes with a comprehensive set of features, including proactive chat invitations – so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Plus, it makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.

In addition to live chat support, LiveChat also offers a built-in ticketing system to provide 24/7 customer service to customers. Whenever there are no chat operators available, the chat box widget is replaced by a ticket form so that customers can still contact you with their questions. You can also use tickets for managing and tracking customer cases that couldn’t be resolved in a single live chat session.

From email marketing to social, LiveChat integrates seamlessly with a range of popular third party apps and services. These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot CRM, Salesforce, email marketing services Constant Contact, Mailchimp and social media platforms Facebook or Twitter.

Live chat benefits

From overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat support is by far the quickest and simplest.

With the best live chat for WordPress, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.

Using live chat and WordPress together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.

Moreover, using live chat online to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.

Just by offering live chat support – WordPress users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.

What is live chat for WordPress?

If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.

Usage

With the LiveChat online chat plugin for WordPress, you can add a live chat box to every page of your website, including the checkout in no time. To answer chats, chat operators have to be logged into one of our chat apps – LiveChat for web browser, LiveChat for macOS or LiveChat for Windows. There are also applications for mobile devices – iPhone, iPad and Android.

Requirements

While LiveChat’S chat plugin for WordPress is free, you need a subscription of LiveChat to use it. For an overview of available plans and their cost navigate to LiveChat pricing. There’s a 30-day trial to test all of the features. No credit card, no commitments.

Sign up for our LiveChat here.

Live Chat Features

Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.

Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.

Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.

Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.

Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.

Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.

Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.

Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.

Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes.

Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are.

Press & Brand Assets

If you are interested in writing about LiveChat, then we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets.

Multilingual live chat plugin

Adjusting language of your chat window to the language your page is a very important step of the customization.
Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:

  • Arabic / العَرَبِيَّة live chat plugin
  • Armenian / Հայերեն live chat plugin
  • Azeri / Azərbaycan live chat plugin
  • Bulgarian / български live chat plugin
  • Catalan / Català live chat plugin
  • Simplified Chinese / 简体中文 live chat plugin
  • Traditional Chinese / 繁體中文 live chat plugin
  • Croatian / Hrvatski live chat plugin
  • Czech / Česky live chat plugin
  • Danish / Dansk live chat plugin
  • Dutch / Nederlands live chat plugin
  • English live chat plugin
  • Estonian / Eesti live chat plugin
  • Finnish / Suomi live chat plugin
  • French / Français live chat plugin
  • Georgian / ქართული live chat plugin
  • German / Deutsch live chat plugin
  • Greek / Ελληνικά live chat plugin
  • Hebrew / עברית live chat plugin
  • Hungarian / Magyar live chat plugin
  • Icelandic / Íslenska live chat plugin
  • Indonesian / Bahasa Indonesia live chat plugin
  • Italian / Italiano live chat plugin
  • Japanese / 日本語 live chat plugin
  • Kazakh / қазақ тілі live chat plugin
  • Korean / 한국어 live chat plugin
  • Latvian / Latviešu live chat plugin
  • Lithuanian / Lietuvių live chat plugin
  • Malaysian / Bahasa Malaysia live chat plugin
  • Norwegian (bokmål) / Norsk (bokmål) live chat plugin
  • Norwegian (nynorsk) / Norsk (nynorsk) live chat plugin
  • Polish / Polski live chat plugin
  • Portuguese / Português live chat plugin
  • Brazilian Portuguese / Português brasileiro live chat plugin
  • Romanian / Română live chat plugin
  • Russian / Русский live chat plugin
  • Serbian / Srpski live chat plugin
  • Slovak / Slovenčina live chat plugin
  • Slovene / Slovenščina live chat plugin
  • Spanish / Español live chat plugin
  • Swedish / Svenska live chat plugin
  • Thai / ไทย live chat plugin
  • Turkish / Türkçe live chat plugin
  • Ukrainian / Українська live chat plugin
  • Vietnamese / Tiếng Việt live chat plugin

Notes

LiveChat is the best WordPress live chat plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.

Testimonial

We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option.
Jamie Lowary, a sales lead at PATLive

At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%.
Michal Haze, the Head of Customer Experience at Kinguin

Screenshots

  • Live chat applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.
  • LiveChat is designed specifically for real-time customer service using live chat and help desk tickets.
  • Visitors list and client details display valuable information useful during chats with customers.
  • Live chat dashboard - a real-time glimpse of your customer service to display on a big screen.
  • Live chat window can be customized. Social media icons can be added for social engagement.
  • LiveChat offers plenty of reports and customer service analytics.
  • Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.
  • Help desk software in LiveChat allows collecting tickets from chats, emails and ticket forms.

Installation

  1. Upload wp-live-chat-software-for-wordpress directory to WordPress plugins directory (/wp-content/plugins/).
  2. Activate the live chat plugin through the Plugins menu in WordPress.
  3. Click the LiveChat menu on the left.
  4. Follow the instructions.

For more detailed instructions, go to the live chat plugin page.

FAQ

Installation Instructions
  1. Upload wp-live-chat-software-for-wordpress directory to WordPress plugins directory (/wp-content/plugins/).
  2. Activate the live chat plugin through the Plugins menu in WordPress.
  3. Click the LiveChat menu on the left.
  4. Follow the instructions.

For more detailed instructions, go to the live chat plugin page.

Do I need a LiveChat account to use this live chat plugin?

Yes – you can create your live chat account here.

Do you offer a free trial?

Yes, you can test all of the features of our live chat software for 30 days. Sign up for free here.

Sign up for free here.

Are there any limitations during the trial period?

No, during the 30-day trial, by default, you will be able to test all of the features in the Team plan.

Is it required to install any additional software to use LiveChat?

Just this live chat plugin; LiveChat works as SaaS and doesn’t require any extra service to work.

Do you provide live chat support?

YES! You can live chat with us anytime – we are available 24/7/365!

Can I use this live chat service on any type of website?

Yes — it is possible to add our live chat widget to any website using Javascript.

How many website visitors can contact me via this live chat plugin in real time?

One live chat operator can handle up to 99 talks at the same time.

I am logged in. How do I start?

The first thing you need to do is change the live chat status to ACCEPT CHATS. That will allow you to start answering incoming chats from customer. You can also refer to our Agent Handbook for more details.

Do I need to be logged in to be available for chats?

Yes, you need to stay online to allow customers to contact you. If no one is available, your live chat window will be shown as a ticket form – click here to learn more about tickets in LiveChat.

Is there a limit to the number of chats I can take?

No, you can handle an unlimited number of live chats with any number of customers.

Is it possible to track on-site visitors through this live chat plugin?

YES! With LiveChat – live chat plugin for WordPress, you can see your visitor’s important information, such as their location, the page they are currently viewing.

Is the chat window customizable?

Yes, each part of the chat window can be customized – company logo, live chat theme and more.

Can I upload my own custom live chat buttons?

Sure thing — you can upload different type of buttons and use them to trigger the live chat window.

Can I proactively reach out to my website visitors and offer help?

It is possible to send proactive chats to your website visitors based on “live chat triggers”, such as the number of visited pages or time spent on the website.

Does your live chat software support other languages?

Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…). You can learn more about the supported languages here.

How do I add more live chat agents?

Just head to AGENTS > ADD AN AGENT to start adding new live chat agents.

Is it possible to specify a user role to my live chat operators?

Yes – there are three use roles available in your live chat license, each serving a different purpose. There is a live chat owner role, live chat administrators and live chat agents. To find more navigate to our website.

Can I disable the live chat widget on mobile devices?

It is possible to prevent the live chat window from popping up on mobile devices.

What can I customize in the live chat dashboard?

You can customize a range of features, like the live chat surveys, live chat theme, live chat buttons, live chat greetings, live chat canned responses, live chat tags and and some other advanced live chat settings.

How does the live chat app work after hours?

When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.

How to personalize my live chat avatar?

To edit the live chat avatar, simply navigate to the AGENTS section, pick your account and click EDIT. Apart from changing the picture, you can edit the name and title for your avatar.

Does LiveChat support multiple websites?

Yes, you can use our live chat to monitor multiple websites using a single interface. Additionally, you can customize the look of the live chat widget per website.

Is it possible to change the position of the live chat widget?

Definitely – you can move your live chat from the right side of the screen to the left using CSS styles.

Can I have my customers include their contact details when they are asking for support?

Sure, you can use the pre-chat survey at the beginning of each live chat to collect relevant information, such as an email address or phone number.

How can I get notified of incoming live chats?

There are sound and visual notifications available to make sure that no chat or message goes unnoticed.

Can I live chat with customers on my mobile?

With our mobile live chat apps for iPhone, iPad and Android you can chat everywhere: in a car, at home or while shopping.

How to view chat transcripts?

Each live chat is saved as a chat transcript for future reference, and available to view from the Archives section.

Is there an option to delete some of the live chat transcripts from Archives?

You have to contact our live chat support team — they will be more than happy to help you with that.

Can I add live chat to Facebook?

It is possible to place a live chat option on your Facebook fan page that will open a whole new channel for your customers to use – read more about the live chat integration with Facebook here.

Can live chat agents help one another when chatting with customers?

Sure thing – they can use use chat transfers to hand over their chats to other live chat agents. Additionally, each ongoing chat can be supervised in real time for coaching purposes. Read more on the transfers and supervision features here.

Can I deactivate my live chat widget momentarily without having to remove the plugin?

There are two ways to do that – you can set your live chat status to “Don’t accept chats” (*remember to disable the ticket form), or you can disable the chat widget on selected pages using the URL rules feature.

I can’t seem to remember a password to my live chat account.

Don’t worry – you can easily set up a new password using this link.

What are the other integrations offered by LiveChat?

LiveChat conveniently integrates with a broad range of apps and services to ensure everything is at your fingertips. They are categorized in a various types: live chat – analytics integrations, live chat – chatbots integrations, live chat – CMS integrations, live chat – contact management integrations, live chat – CRM integrations, live chat – desktop sharing integrations, live chat – e-commerce integrations, live chat – email marketing integrations, live chat – file sharing integrations, live chat – help desk integrations, live chat – invoicing integrations, live chat – social media integrations.

Do you offer any tips on how to live chat… I could check?

Sure – head over to our website for best practices and tips on how to your company can benefit from live chat support.

Do you have any reviews from your customers I could check?

Here are some live chat reviews our customers sent us.

I love LiveChat. How can I promote it?

Feel free to leave us a review. Your feedback is really important to us, as it helps others discover our live chat software.

How do I learn more about LiveChat and your live chat plugin?

Navigate to our website and start a live chat with us!

Reviews

Simple yet powerful chat solution

Easy to integrate with other solutions like GA and popular CRMs.

You have to use it with other solutions to be able to have advanced customer management but in its own it’s a very capable software.

Great tool for customer engagement & analytics

We’ve been using LiveChat as a standalone app, web app and WP plugin for over a year now and couldn’t be happier. The insight that it gives you about the visitors and their path to your website, as well as throughout the pages they visited.
The chat function is engaging, yet not intrusive and annoying, which many of our clients appreciate.

Been Using for Years!

I have been using this Live Chat service on my website for about 5 years. It’s the best out there. And I’ve tried just about all of them!!! When they were brand new, there were some hiccups with the phone app running in the background, but all has been fixed and it has brought me more revenue, no doubt!

Read all 28 reviews

Contributors & Developers

“LiveChat – WP live chat plugin for WordPress” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

3.5.4

  • Fixed compatibility with servers without cURL support

3.5.3

  • Review notice

3.5.2

  • Updated compatibility with PHP 5

3.5.1

  • Updated compatibility with PHP 7.1+

3.5.0

  • Plugin redesign.
  • Added new options:
    • ‘Sign in with LiveChat’,
    • Disable chat window on mobile devices,
    • Disable sounds in chat window,
    • Disable chat window for Guest users.

3.4.2

  • Fixed get_plugin_url function, updated logo – added HiRes retina image

3.4.1

  • Updated readme.txt file, checked compatibility to WordPress 4.8.1, small plugin js/css fixes.

3.4

  • Updated readme.txt file, checked compatibility to WordPress 4.7.3

3.3.1

  • Updated readme.txt file

3.3

  • get_currentuser info function deprecated in WordPress 4.5, replaced to wp_get_current_user function

3.2.14

  • Updated readme.txt file, checked compatibility to WordPress 4.4.1

3.2.13

  • Removed __lc.group from live chat tracking code, updated readme.txt file

3.2.12

  • Updated readme.txt file, checked compatibility to WordPress 4.3

3.2.11

  • Moved live chat screenshots to assets directory

3.2.10

  • Updated readme.txt file, updated live chat screenshots

3.2.9

  • Updated readme.txt file, checked compatibility to WordPress 4.2.2

3.2.8

  • Live chat plugin fully supports the newest version of WordPress.

3.2.7

  • Live chat plugin compatible with the newest LiveChat version

3.2.5

  • Updated trunk

3.2.4

  • Updated url for live chat licence number

3.2.3

  • Removed language parameter from live chat tracking code

3.2.2

  • Fixed CSS styles conflicts with other plugins

3.2.1

  • Fixed live chat plugin “Settings” link
  • Changed message after successful installation

3.2.0

  • Compatibility with new live chat window
  • Removed “click-to-chat button” configurator (no longer used)

3.1.0

  • Major update in the live chat tracking code

3.0.0

  • Rewritten whole live chat plugin code
  • Fixed creating live chat licenses
  • Improved look and feel

2.1.8

  • Updated live chat desktop application download link

2.1.7

  • Fixed Skill parameter
  • Updated monitoring and live chat button codes (for improved performance)
  • Updated skills tutorial link

2.1.6

  • Added LiveChat icon in menu bar

2.1.5

  • Fixed creating new live chat licences
  • Rebranded LIVECHAT Contact Center to LiveChat
  • Updated live chat application download link
  • Renamed “Groups” to “Skills”

2.1.4

  • Fixed readme.txt file causing the The plugin does not have a valid header. problem

2.1.3

  • Added timezone detection when creating new live chat license

2.1.2

  • Added “Company”, “Phone” and “Website” fields in live chat license registration form
  • Fixed license registration bug
  • Updated Control Panel URL

2.1.1

  • Fixed monitoring and live chat button code installation

2.1.0

  • Added “Settings” link to live chat plugin settings page
  • Added “Download application” button
  • Added Control Panel to live chat plugin
  • Added Chat button installation help for themes with no live chat widgets support

2.0.0

  • Rewritten whole live chat plugin from scratch
  • Ability to create new license from WordPress live chat plugin settings
  • Updated live chat monitoring code speed
  • Added live chat notification messages

1.0.0

  • First live chat plugin version