LiveChat – WP live chat software for WordPress

Description

Looking to add a live chat plugin to your WordPress website? LiveChat is a live chat app that enables its users to easily connect and communicate with their on-site visitors and customers. Chat operators can utilize LiveChat to instantly help customers, answer queries, and make the customer experience better. From answering support queries to onboarding new customers, LiveChat chat plugin can be used to facilitate every aspect of running a business.

LiveChat comes with a comprehensive set of features, including proactive chat invitations – so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Other features include real time monitoring, file sharing, and advanced analytics. It has a clean design and is highly customizable, allowing to make the live chat window fit your brand.

In addition to live chat support, LiveChat also offers a built-in ticketing system to provide 24/7 customer service to customers. That being said, whenever there are no chat operators available, the chat widget is replaced by a ticket form so that customers can still contact you with their questions.

From email marketing to social, LiveChat integrates seamlessly with a range of popular third party apps and services. These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot, Salesforce and social media platforms Facebook or Twitter.

Usage

With the LiveChat chat plugin for WordPress, you can add live chat to every page of your website, including the checkout in no time. To answer chats, chat operators have to be logged into one of our apps – web based or desktop. There are also applications for mobile devices – iPhone, iPad and Android.

What is LiveChat for WordPress?

If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.

Requirements

While LiveChat plugin for WordPress is free, you need a subscription of LiveChat to use it. For an overview of available plans and their cost navigate to LiveChat pricing. There’s a 30-day trial to test all of the features. No credit card, no commitments.

Sign up for our LiveChat here.

Screenshots

  • LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.
  • LiveChat is designed specifically for real-time customer service using chats and help desk tickets.
  • Visitors list and client details display valuable information useful during chats with customers.
  • Dashboard - a real-time glimpse of your customer service to display on a big screen.
  • Chat window can be customized. Social media icons can be added for social engagement.
  • LiveChat offers plenty of reports and customer service analytics.
  • Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.
  • Help desk software in LiveChat allows collecting tickets from chats, emails and ticket forms.

Installation

  1. Upload wp-live-chat-software-for-wordpress directory to WordPress plugins directory (/wp-content/plugins/)
  2. Activate the live chat plugin through the Plugins menu in WordPress
  3. Click the LiveChat menu on the left.
  4. Follow the instructions.

FAQ

Installation Instructions
  1. Upload wp-live-chat-software-for-wordpress directory to WordPress plugins directory (/wp-content/plugins/)
  2. Activate the live chat plugin through the Plugins menu in WordPress
  3. Click the LiveChat menu on the left.
  4. Follow the instructions.
Do you offer a free trial?

Yes, you can test all of the features of our live chat software for 30 days. Sign up for free here.

Are there any limitations during the trial period?

No, during the 30-day trial, by default, you will be able to test all of the features in the Team plan.

I am logged in. How do I start?

The first thing you need to do is change the live chat status to ACCEPT CHATS. That will allow you to start answering incoming chats from customer. You can also refer to our Agent’s handbook for more info.

Do I need to be logged in to be available for chats?

Yes, you need to stay online to allow customers to contact you. If no one is available, your live chat window will be shown as a ticket form.

Is there a limit to the number of chats I can take?

No, you can handle an unlimited number of live chats with any number of customers.

Is the chat window customizable?

Yes, each part of the chat window can be customized – company logo, chat theme and more.

Which languages does LiveChat support?

Short answer: LiveChat supports 42 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…).

How do I add more live chat agents?

Just head to AGENTS > ADD AN AGENT to start adding new live chat agents.

How does the live chat app work after hours?  

When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.

How to personalize my live chat avatar?

To edit the live chat avatar, simply navigate to the AGENTS section, pick your account and click EDIT.
Apart from changing the picture, you can edit the name and title for your avatar.

Does LiveChat support multiple websites?

Yes, you can use our live chat to monitor multiple websites using a single interface. Additionally, you can customize the look of the live chat widget per website.

Can I have my customers include their contact details when they are asking for support?

Sure, you can use the pre-chat survey at the beginning of each live chat to collect relevant information, such as an email address or phone number.

How can I get notified of incoming live chats?

There are sound and visual notifications available to make sure that no chat or message goes unnoticed.

Can I live chat with customers on my mobile?

Yes, LiveChat offers apps for iOS and Android so you can keep on chatting with customers from anywhere on the go.

How to view chat transcripts?

Each live chat is saved as a chat transcript for future reference, and available to view from the Archives section.

I love LiveChat. How can I promote it?

Feel free to leave us a review. Your feedback is really important to us, as it helps others discover our live chat software.

Need help?

Feel free to start a chat with us – we are available 24/7/365!

Reviews

Best chat ever

Super quick to set up, very easy to use and reliable to the core. We’re using it in sales purposes on our website and for support in our app and it works like a charm!

Best Live Chat plugin

Quick to setup, easy to customize and reliable to the core. Live Chat for WordPress gives us another means of communication with our website visitors, ensuring significant visitors satisfaction results in the process.

20 second setup – can't get much better than that!

WOW, after faffing about for hours with several other companies systems that only allow you to use the system as widgets in sidebars – which is useless when the side doesn’t USE sidebars, only to discover they don’t even support the most recent versions of wordpress I was starting to pull my hair out.

I setup a free account with Livechatinc to give it a shot, spent all ow 20 seconds installing the plugin, changing the colour to match the branding of the site and boom, up and running as a proper plugin no widget rubbish.

Really cant give it any higher praise than that. Quite literally couldn’t be any quicker to setup, and the chat system through their web app is fantastic as well. Super simple, super efficient and a really nice design and layout for the chat tab, unlike some of the other monstrosities out there.

Was doing this for a clients freelance job, but I’m going to try this on my companies site as it’s amazing, and free for a month so nothing to loose, love it!

Read all 9 reviews

Contributors & Developers

“LiveChat – WP live chat software for WordPress” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

3.4.2

  • Fixed get_plugin_url function, updated logo – added HiRes retina image

3.4.1

  • Updated readme.txt file, checked compatibility to WordPress 4.8.1, small plugin js/css fixes.

3.4

  • Updated readme.txt file, checked compatibility to WordPress 4.7.3

3.3.1

  • Updated readme.txt file

3.3

  • get_currentuserinfo function deprecated in WordPress 4.5, replaced to wp_get_current_user function

3.2.14

  • Updated readme.txt file, checked compatibility to WordPress 4.4.1

3.2.13

  • Removed __lc.group from tracking code, updated readme.txt file

3.2.12

  • Updated readme.txt file, checked compatibility to WordPress 4.3

3.2.11

  • Moved screenshots to assets directory

3.2.10

  • Updated readme.txt file, updated screenshots

3.2.9

  • Updated readme.txt file, checked compatibility to WordPress 4.2.2

3.2.8

  • Plugin fully supports the newest version of WordPress.

3.2.7

  • Plugin compatible with the newest LiveChat version

3.2.5

  • Updated trunk

3.2.4

  • Updated url for licence number

3.2.3

  • Romoved language parameter from Tracking Code

3.2.2

  • Fixed CSS styles conflicts with other plugins

3.2.1

  • Fixed plugin “Settings” link
  • Changed message after successful installation

3.2.0

  • Compatibility with new chat window
  • Removed “click-to-chat button” configurator (no longer used)

3.1.0

  • Major update in the Tracking Code

3.0.0

  • Rewritten whole plugin code
  • Fixed creating licenses
  • Improved look and feel

2.1.8

  • Updated desktop application download link

2.1.7

  • Fixed Skill parameter
  • Updated monitoring and chat button codes (for improved performance)
  • Updated skills tutorial link

2.1.6

  • Added LiveChat icon in menu bar

2.1.5

  • Fixed creating new licences
  • Rebranded LIVECHAT Contact Center to LiveChat
  • Updated application download link
  • Renamed “Groups” to “Skills”

2.1.4

  • Fixed readme.txt file causing the The plugin does not have a valid header. problem

2.1.3

  • Added timezone detection when creating new license

2.1.2

  • Added “Company”, “Phone” and “Website” fields in license registration form
  • Fixed license registration bug
  • Updated Control Panel URL

2.1.1

  • Fixed monitoring and chat button code installation

2.1.0

  • Added “Settings” link to plugin settings page
  • Added “Download application” button
  • Added Control Panel
  • Added Chat button installation help for themes with no widgets support

2.0.0

  • Rewritten whole plugin from scratch
  • Ability to create new license from WordPress plugin settings
  • Updated monitoring code speed
  • Added notification messages

1.0.0

  • First plugin version