This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

WP Helpdesk Integration

Description

WP Helpdesk Integration integrates WordPress with service desk tools to capture support tickets from your website. You can design the Form with default WordPress forms. The form created can be embedded in Post, Page or Widget. The information collected are sent to anyone of the helpdesk portal Freshdesk, Zendesk, Zoho Support & Vtiger Tickets module with secure API connection.

Highlighted features

  • Captures support threads from WordPress to Freshdesk, Zendesk, Zoho Support and Vtiger Tickets module.
  • Supports default WordPress Webforms.
  • Redirects User to desired page after successful form submission.
  • Notification on success or failure of Ticket capture.
  • Embed forms in Page, Post or Widgets to capture Support threads.

Highlighted Pro features

WP Helpdesk Integration has all the features of free version. In addition it supports lots of third party add-ons to make it more flexible in Form design & information gathering. The integration with WooCommerce enables to follow-up the customers in checkout and never let them fall through cracks.

  • Capture your website users as support portal contacts with additional informations.
  • Supports ACF, MemberPress, WP-Members add-ons to get additional contact info.
  • Enables to mark a fields to be mandatory and non-mandatory.
  • More flexible with option to customize the field label.
  • Supports Gravity Form & Ninja Form to capture support threads.
  • Google Captcha to avoid spam threads.
  • Duplicate handling with create, update & skip options.

Helpful links

Screenshots

  • Support portal configuration
  • List of created Webform shortcodes.
  • Form field customization and bulk actions.

Installation

WP Helpdesk Integration can be installed in usual 3 methods

I. For simple general way to install

  • Go to Plugins → Add New →Upload
  • Browse and Upload the downloaded zip file
  • Activate the plugin.

II. For familiar FTP users

  • Extract the plugin zip
  • Upload plugin zip to /wp-content/plugins/
  • Go to Plugins → Installed Plugins → Active

III. Straight from WordPress Admin

  • Go to plugins → Add New
  • Search for WP Helpdesk Integration
  • Click Install Now → Activate

FAQ

  1. What are the supported webform add-ons?
    The add-on supports only the default WordPress Form.

  2. What are the supported helpdesk portal?

* Zendesk
* Freshdesk
* Zoho Support
* Vtiger Tickets module

Contributors & Developers

“WP Helpdesk Integration” is open source software. The following people have contributed to this plugin.

Contributors

“WP Helpdesk Integration” has been translated into 5 locales. Thank you to the translators for their contributions.

Translate “WP Helpdesk Integration” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.2

  • Added: Compatibility for WordPress 5.0.3
  • Fixed: Validation on TLS connections that causes security issue.

1.1

  • Added: Support for Vtiger CRM Tickets module
  • Added: Compatibility for WordPress 4.7.2
  • Fixed: Unwanted errors on Freshdesk Form submit

1.0

  • Initial combined release version to capture the support threads and helpdesk contacts for Freshdesk, Zendesk and Zoho Support.