Description
WM Support Assistant adds a searchable FAQ knowledge base and self-service support system to WordPress.
Create structured frequently asked questions, help visitors find relevant answers and provide an integrated contact form when no suitable answer is available. Use the floating Support Assistant across your website or publish the same FAQ content as a standalone help center using a shortcode.
Important: This is not an AI chatbot
WM Support Assistant is not a generative AI chatbot and does not generate answers automatically.
Visitors search the FAQ content you define in WordPress, and the plugin displays matching answers from your own knowledge base. This keeps your support content predictable and under your control.
No external chatbot or hosted support platform is required for the core FAQ functionality. Your FAQs, settings and support content remain under your control within WordPress.
Searchable FAQ Knowledge Base
Create and organize FAQs directly in WordPress using dedicated categories and tags. Additional search keywords and synonyms can be assigned to individual FAQs to improve the quality of search results.
The weighted search system can consider titles, content, categories, tags and additional keywords when determining relevant answers.
This gives you a predictable support experience based on content you have created and approved yourself.
Floating Support Assistant
The responsive Support Assistant can be displayed across your website and allows visitors to search your knowledge base without leaving the current page.
Selected FAQs can also be marked as instant answers and displayed directly when the Support Assistant is opened.
Features include:
- Weighted FAQ search
- Instant answers
- Related questions
- Progressive “Show more” loading
- Helpful / not helpful feedback
- Integrated contact form fallback
- Responsive visibility settings
- Configurable colors and dimensions
- Editable frontend texts and labels
Standalone FAQ and Help Center
Use the following shortcode to create a dedicated FAQ or help-center page:
[wmsa_support_assistant]
The standalone view can include:
- FAQ search
- Category filters
- FAQ counts
- Accordion answers
- Optional helpful / not helpful voting
The same FAQ content can therefore be used both inside the floating Support Assistant and on a dedicated support or help-center page.
Contact Form Fallback
If visitors cannot find a suitable answer, they can use the integrated contact form instead of leaving the support flow.
Messages are sent using the standard WordPress wp_mail() function. The form also includes built-in measures to reduce automated spam submissions.
FAQ Management
Frequently used support content can be managed directly from the WordPress administration area.
Included management features:
- FAQ categories and tags
- Search keywords and synonyms
- Instant-answer selection
- FAQ duplication
- JSON import and export
- Import and export of plugin settings
Usage and Liability Notices
Optional informational notices can be displayed below the Support Assistant search and on the standalone FAQ page.
Links can be placed directly inside the notice text using the [link]...[/link] placeholder. Font size and text color can also be configured.
The plugin additionally includes a generator for creating a draft sample page for operator-specific usage or liability information. Generated sample texts are intended as a starting point only and include reminders that legal content should be reviewed and adapted by the website operator where necessary.
Privacy and External Services
WM Support Assistant does not require a generative AI service, external chatbot or hosted support platform for its core FAQ and search functionality.
FAQ content and plugin settings are managed within your WordPress installation.
Shortcodes
[wmsa_support_assistant]
Displays the standalone FAQ and help-center view.
Installation
- Upload the plugin ZIP via Plugins > Add New > Upload Plugin, or install it through the WordPress Plugin Directory.
- Activate WM Support Assistant.
- Add your FAQs under WM Support Assistant.
- Organize FAQs using categories, tags, keywords and synonyms as needed.
- Mark selected FAQs as instant answers if desired.
- Configure the floating Support Assistant under WM Support Assistant > Settings.
- Add
[wmsa_support_assistant]to a page if you want a standalone FAQ or help center.
FAQ
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Is WM Support Assistant an AI chatbot?
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No. WM Support Assistant is not a generative AI chatbot and does not automatically create or invent answers.
The plugin searches the FAQ content you create in WordPress and displays matching entries from your own knowledge base. This keeps the support content predictable and under your control.
-
Does WM Support Assistant require an external chatbot service?
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No. The core FAQ, search and Support Assistant functionality works without a hosted chatbot or external support platform.
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Where do the answers come from?
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Answers come from the FAQs you create and manage in WordPress. You can organize them with categories and tags and add additional keywords or synonyms to improve search results.
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How does the FAQ search work?
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WM Support Assistant uses a weighted search system that can consider FAQ titles, content, categories, tags and additional search keywords when determining relevant results.
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Can I show frequently used answers immediately?
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Yes. Individual FAQs can be marked as instant answers and displayed directly when the floating Support Assistant is opened.
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What happens if a visitor cannot find an answer?
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Visitors can use the integrated contact form as a fallback. Messages are sent using the standard WordPress
wp_mail()function. -
Can I create a separate FAQ or help-center page?
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Yes. Add the following shortcode to any page:
[wmsa_support_assistant]The standalone view can include search, category filters, FAQ counts, accordion answers and optional feedback voting.
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Can I use the same FAQs in the floating assistant and on a help-center page?
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Yes. Both views use the same FAQ content managed in WordPress, so you do not need to maintain two separate knowledge bases.
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Can I customize the appearance and texts?
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Yes. The plugin includes settings for colors, dimensions, responsive visibility and editable frontend texts and labels.
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Can I import or export my FAQs and settings?
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Yes. WM Support Assistant includes JSON import and export for FAQ content as well as import and export options for plugin settings.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“WM Support Assistant” is open source software. The following people have contributed to this plugin.
Contributors
“WM Support Assistant” has been translated into 1 locale. Thank you to the translators for their contributions.
Translate “WM Support Assistant” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.1
- Improved the default FAQ fallback so all published FAQs can be loaded when no specific FAQ selection is configured.
1.0.0
- First official release of WM Support Assistant.
- Added searchable FAQs with categories, tags, keywords and synonyms.
- Added floating Support Assistant with instant answers, related questions and progressive result loading.
- Added helpful / not helpful feedback.
- Added integrated contact form fallback.
- Added standalone FAQ and help-center shortcode with search, filters and accordion answers.
- Added configurable frontend design, responsive visibility and editable texts.
- Added FAQ duplication plus JSON import and export for FAQs and plugin settings.
- Added optional usage/liability notices with inline
[link]...[/link]placement and typography controls. - Added draft sample-page generator for operator-specific usage or liability information.
- Added System area with support report and import/export tools.