Woocommerce Support System

Description

Customer care is a very important part of our online store and a support service is essential to bring our e-commerce to the next level.
WooCommerce Support System integrates into your WordPress site a simple and fast support system, which will allow your users to open ticket assistance for WooCommerce products purchased, then receiving a notification when a reply is published.
The ability to update the ticket with new messages, allows you to keep the logical thread of the conversation, making more productive your work and facilitating the user.

Functionlities

  • Select a page or create a new one for adding the support service in front-end
  • Chose if insert the tickets table before or after the page content
  • Customize the colors for admin and users threads.
  • Send notifications to admin and users
  • Support service for not logged in users (Premium)
  • Auto-close tickets after a specified period of time (Premium)

Screenshots

  • Single ticket view in fornt-end
  • Single ticket view in back-end
  • Changing the ticket status
  • E-mail notifications
  • Colors customizations
  • Not only for logged in users (Premium)
  • Auto-close tickets (Premium)

Installation

From your WordPress dashboard

  • Visit Plugins > Add New.
  • Search for WooCommerce Support System and download it.
  • Activate JW Player 7 for WordPress from your Plugins page.
  • Once Activated, go to JW Player menu and set you preferences.

From WordPress.org

  • Download WooCommerce Support System
  • Upload the wc-support-system folder to your /wp-content/plugins/ directory, using your favorite method (ftp, sftp, scp, etc…)
  • Activate WooCommerce Support System from your Plugins page.
  • Once Activated, go to WC Support/ Settings menu and set you preferences.

FAQ

Installation Instructions

From your WordPress dashboard

  • Visit Plugins > Add New.
  • Search for WooCommerce Support System and download it.
  • Activate JW Player 7 for WordPress from your Plugins page.
  • Once Activated, go to JW Player menu and set you preferences.

From WordPress.org

  • Download WooCommerce Support System
  • Upload the wc-support-system folder to your /wp-content/plugins/ directory, using your favorite method (ftp, sftp, scp, etc…)
  • Activate WooCommerce Support System from your Plugins page.
  • Once Activated, go to WC Support/ Settings menu and set you preferences.

Contributors & Developers

“Woocommerce Support System” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

0.9.6

Release Date: 12 September, 2018

  • Bug Fix: User message repeated many times.

0.9.5

Release Date: 25 June, 2018

  • Bug Fix: JS scripts missed in setting page.

0.9.4

Release Date: 15 June, 2018

  • Bug Fix: Setting page slug changed.

0.9.3

Release Date: 15 June, 2018

  • Bug Fix: Plugin deactivation on WooCommerce missed.

0.9.2

Release Date: 24 May, 2018

  • Bug Fix: Products purchased by the user not found.

0.9.1

Release Date: 5 April, 2018

  • Bug Fix: Plugin not deactivated if WooCommerce is not installed.

0.9.0

Release Date: 4 April, 2018

  • First release.