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WordPress Advanced Ticket System, Elite Support Helpdesk

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WordPress Advanced Ticket System.

1/ Technical FAQ :

We maintain a technical FAQ there : http://www.ticket-system.net/faq/

You can find there answers to those questions :

  • What notifications can I set in WATS?
  • How ticket notifications rules are working?
  • Can I customize the mail notification content?
  • I don't receive any notification when a ticket is submitted or updated?
  • Does WATS support email piping for new ticket submission?
  • How can I add the frontend submission form?
  • I have included the shortcodes for frontend submission form and ticket listing into a page but these don't get converted into a form, have I missed something?
  • When I click on the "submit ticket" button in the frontend submission form, the form reloads but the ticket isn't submitted, what happened?
  • Is it possible to hide some fields in the frontend submission form?
  • Is it possible to completely remove one key that I don't need?
  • Is it possible for an admin to submit a ticket on behalf of a user?
  • Is it possible for users to submit tickets without any registration?
  • How can I update a ticket and post follow-up details?
  • The ticket meta keys don't appear in the comment form, what is the problem?
  • Why do I get a blank page after updating the ticket?
  • Is it possible to use a custom template for ticket display page?
  • How can I style the meta keys in the single ticket page?

2/ License terms :

WATS is licensed under GPL v3.

3/ Warranty (Excerpt of GPL v3 - Disclaimer of Warranty) :

THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

Requires: 4.0 or higher
Compatible up to: 4.6
Last Updated: 2 weeks ago
Active Installs: 1,000+

Ratings

3.9 out of 5 stars

Support

1 of 1 support threads in the last two months have been marked resolved.

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1 person says it works.
0 people say it's broken.

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