UserDeck Customer Support

Description

UserDeck provides customer support software that embeds into your WordPress website.

Features

Conversations

  • A ticketing system to allow your customers to contact you through email and embedded widgets.
  • Inline widget can be used as a contact form or a ticket portal to let users manage tickets from inside the WordPress control panel.
  • Integrates with WordPress for authenticated sessions to track user name and email on tickets.

Learn more about Conversations

Guides

  • A knowledge base widget that embeds inline to any page of your WordPress website.
  • It inherits your theme’s design and blends right in.
  • You can embed a collection, category, or a single article instead of an entire knowledge base.
  • Your users will save time by finding answers to common questions through self service.

Learn more about Guides

Screenshots

  • UserDeck plugin page
  • UserDeck Conversations widget
  • UserDeck Guides widget
  • UserDeck control panel
  • UserDeck control panel

Installation

This section describes how to install the plugin and get it working.

  1. Upload the userdeck folder to your wp-content/plugins/ directory.
  2. Activate the plugin through the Plugins menu in WordPress.
  3. Go to the settings page.
  4. Connect to UserDeck.
  5. Choose one of the integration methods for Conversations or Guides on the page by either creating a new page or by adding to an existing page.

Contributors & Developers

“UserDeck Customer Support” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.1.4

  • Fixed bug with incompatible versions with the Yoast WordPress SEO plugin used for sitemap integration

1.1.3

  • Fixed bug preventing conversations inline widget setup if mailbox wasn’t chosen
  • Fixed bug showing random characters when rendering conversation overlay widget

1.1.2

  • Added support for multiple Mailboxes and Guides

1.1.1

  • Fixed bug during connect flow

1.1.0

  • Added integration with Conversations

1.0.7

  • Fixed bug with SEO support for Guide pages

1.0.6

  • Added migrating all Guide pages shortcodes to post meta

1.0.4

  • Switched from shortcodes to post meta to attach Guides to pages
  • Added sitemap integration with the Yoast WordPress SEO plugin

1.0.3

  • Added automated SEO support for Guide pages

1.0.2

  • Switched to using SSL for connect flow on plugin settings page

1.0.1

  • Improved connect flows on plugin settings page

1.0.0

  • Initial release