UserDeck provides customer support software that embeds into your WordPress website.
- A ticketing system to allow your customers to contact you through email and embedded widgets.
- Inline widget can be used as a contact form or a ticket portal to let users manage tickets from inside the WordPress control panel.
- Integrates with WordPress for authenticated sessions to track user name and email on tickets.
- A knowledge base widget that embeds inline to any page of your WordPress website.
- It inherits your theme’s design and blends right in.
- You can embed a collection, category, or a single article instead of an entire knowledge base.
- Your users will save time by finding answers to common questions through self service.
- Fixed bug with incompatible versions with the Yoast WordPress SEO plugin used for sitemap integration
- Fixed bug preventing conversations inline widget setup if mailbox wasn’t chosen
- Fixed bug showing random characters when rendering conversation overlay widget
- Added support for multiple Mailboxes and Guides
- Fixed bug during connect flow
- Added integration with Conversations
- Fixed bug with SEO support for Guide pages
- Added migrating all Guide pages shortcodes to post meta
- Switched from shortcodes to post meta to attach Guides to pages
- Added sitemap integration with the Yoast WordPress SEO plugin
- Added automated SEO support for Guide pages
- Switched to using SSL for connect flow on plugin settings page
- Improved connect flows on plugin settings page
- Initial release