UserDeck Customer Support

Description

UserDeck provides customer support software that embeds into your WordPress website.

Features

Conversations

  • A ticketing system to allow your customers to contact you through email and embedded widgets.
  • Inline widget can be used as a contact form or a ticket portal to let users manage tickets from inside the WordPress control panel.
  • Integrates with WordPress for authenticated sessions to track user name and email on tickets.

Learn more about Conversations

Guides

  • A knowledge base widget that embeds inline to any page of your WordPress website.
  • It inherits your theme’s design and blends right in.
  • You can embed a collection, category, or a single article instead of an entire knowledge base.
  • Your users will save time by finding answers to common questions through self service.

Learn more about Guides

Screenshots

  • UserDeck plugin page
  • UserDeck Conversations widget
  • UserDeck Guides widget
  • UserDeck control panel
  • UserDeck control panel

Changelog

1.1.4

  • Fixed bug with incompatible versions with the Yoast WordPress SEO plugin used for sitemap integration

1.1.3

  • Fixed bug preventing conversations inline widget setup if mailbox wasn’t chosen
  • Fixed bug showing random characters when rendering conversation overlay widget

1.1.2

  • Added support for multiple Mailboxes and Guides

1.1.1

  • Fixed bug during connect flow

1.1.0

  • Added integration with Conversations

1.0.7

  • Fixed bug with SEO support for Guide pages

1.0.6

  • Added migrating all Guide pages shortcodes to post meta

1.0.4

  • Switched from shortcodes to post meta to attach Guides to pages
  • Added sitemap integration with the Yoast WordPress SEO plugin

1.0.3

  • Added automated SEO support for Guide pages

1.0.2

  • Switched to using SSL for connect flow on plugin settings page

1.0.1

  • Improved connect flows on plugin settings page

1.0.0

  • Initial release

Contributors & Developers

This is open source software. The following people have contributed to this plugin.

Contributors

Browse the code