User Feedback

Description

With this plugin, logged-in users can send feedback using a dedicated feedback button on the front-end. For example, when you find a bug you can highlight the relevant part of the page and write some additional notes to it.

This information is sent via email to the blog administrator, including a screenshot of your annotated page and helpful debugging data.

Demo: Watch video

The plugin is highly flexible, you can adjust almost anything via filters & hooks. We also plan to release a couple of extensions for various use cases:

  • Stylish HTML emails
  • GitHub and HelpScout integration
  • An admin dashboard to store all sent feedback in the back-end.
  • Detailed usage analytics

Contribute

Here is how you can contribute:

We develop everything on GitHub. There you can submit bug reports and pull requests.

Screenshots

  • The unobtrusive feedback button added by the plugin.
  • Users can highlight specific areas and leave a message.
  • This is how the email sent to the blog admin looks like.
  • The settings section under 'Settings' -> 'General'.

Installation

Manual Installation

  1. Upload the entire /user-feedback directory to the /wp-content/plugins/ directory.
  2. Activate User Feedback through the ‘Plugins’ menu in WordPress.
  3. Visit the front-end to submit feedback
  4. Watch your inbox

FAQ

Installation Instructions

Manual Installation

  1. Upload the entire /user-feedback directory to the /wp-content/plugins/ directory.
  2. Activate User Feedback through the ‘Plugins’ menu in WordPress.
  3. Visit the front-end to submit feedback
  4. Watch your inbox
How can I enable the plugin for guests too?

You can configure where the User Feedback tool should be loaded in ‘Settings’ -> ‘General’. It’s possible to show it for guests and also inside the WordPress admin.

How can I leverage this tool in my own plugin?

If you’re a developer, you may want to support User Feedback in your own plugin. For example, if you have a custom settings page and want to load the plugin there, just add the following snippet on that screen:

do_action( 'user_feedback_init', array(
    'name'      => 'My Awesome Plugin',
    'data'      => array(), /* some additional debug data */
    'recipient' => 'support@example.com', /* your email address */  
) );

This snippet registers your plugin properly so the User Feedback plugin gets loaded on that screen. If the user now submits some feedback, the email gets sent to you, including the debug data you provide. How awesome is that!

How can I change the wording inside the tool?

This is possible by leveraging the user_feedback_script_data filter. For example, you can change the message after submitting the feedback like this:

/**
 * Modify the script data passed to the user feedback tool.
 *
 * This example function changes the message shown after submitting feedback.
 *
 * @param array $data User Feedback script data.
 *
 * @return array
 */
function custom_user_feedback_script_data( $data ) {  
    $data['templates']['wizardStep5']['intro2'] = '– awesome company';  

    return $data;
}

add_filter( 'user_feedback_script_data', 'custom_user_feedback_script_data' );
What else can I do with this plugin?

You can dig into the source code and the wiki on GitHub if you’re interested in that.

Reviews

Nice but not enought

This is very nice, sipmle usefull and smart plugin. But it have not internationalization capability. If may developed like “your own translation” page or using translation files with transliteration rules, it will be complete.

Awesome plugin!

As said before, there really aren’t any configurations possible. But since this plugin is awesome to start with, there’s no need. I did change the displayed texts to my language in the code of the plugin.

Had some trouble setting the e-mail settings right (WordPress hadn’t sent me any e-mails so far), got it fixed with plugin ‘Configure SMTP’ using this (life saver):

[ link redacted, please do not post links in reviews ]

useful plugin

Good and useful plugin. It should be little more customisable. No problems with it for now. 4,5/5
———-
Dobra wtyczka, choć mogłaby być odrobinę bardziej konfigurowalna. nie miałem z nią żadnych problemów.
Od kilku dni moje tłumaczenie znajduje się w kolejce do recenzji, więc pewnie za jakiś czas będzie dostępne, tymczasem można je pobrać z: http://robert-palczewski.eu/blog/userfeedback

Read all 11 reviews

Contributors & Developers

“User Feedback” is open source software. The following people have contributed to this plugin.

Contributors

“User Feedback” has been translated into 1 locale. Thank you to the translators for their contributions.

Translate “User Feedback” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.1.1

  • Fixed: Don’t print templates when the plugin should not be loaded.
  • Fixed: Load JavaScript files correctly. Ensures compatibility with WordPress 4.4.
  • New: Modernized setup to pave the way for future versions.

1.1.0

  • New: Configure where the User Feedback tool should be loaded under ‘Settings’ -> ‘General’

1.0.0

  • First release