TrackIt for WooCommerce

Description

TrackIt for WooCommerce connects your store to TrackIt for Business (https://trackit.international), an online service that tracks parcels for you and your customers.

The plugin does three things:

• Tracking passes. When you mark an order completed with a tracking number, the plugin sends it to TrackIt as a shipment. If you have automatic emails turned on in TrackIt, your customer gets a link to add a live tracking pass to Apple Wallet or Google Wallet.
• Shipping labels. If you turn on “Send paid orders to TrackIt for shipping labels”, each paid order (status Processing) is sent to TrackIt’s Labels page. From there TrackIt gets courier rates, books the collection and gives you a label to print. The courier’s waybill number shows in the order’s TrackIt box in WooCommerce.
• Shipping at checkout. Add the “TrackIt shipping” method to a South African shipping zone and shoppers choose from the shipping options you set up on TrackIt’s Labels page (for example cheapest, fastest or a named courier service), at live prices for their cart and address. The option they pick is the courier TrackIt books when the label is made. Options, couriers, boxes and prices are all managed in TrackIt, not in WordPress.

Tracking numbers are read from the WooCommerce Shipment Tracking or Advanced Shipment Tracking plugin if you use one. Otherwise, type a tracking number and carrier into the TrackIt box on the order screen.

Orders are sent in the background with Action Scheduler (part of WooCommerce), failed sends are retried a few times, and everything is written to WooCommerce > Status > Logs under “trackit”. Orders that could not be sent are listed in a notice on the Orders screen.

What you need

The plugin itself is free. It does nothing on its own: it needs a TrackIt for Business account, which you sign up for and manage on trackit.international, not inside WordPress. TrackIt charges for its service there (tracking passes are charged per package, and labels are charged per label at the courier’s rate plus TrackIt’s fee). Pricing is shown on trackit.international before you pay anything.

External services

This plugin connects to TrackIt for Business, a service run by TrackIt at https://trackit.international. It is needed for everything the plugin does. Nothing is sent until you save an API key.

All requests go to https://trackit.international (or to a different TrackIt address only if you change “API base URL (advanced)”). Each request carries your API key, your store’s address (home URL) and your site name, so TrackIt can show which store is connected.

• Test connection, and saving a new key: sends only the above, to check the key works.
• When an order is marked completed with a tracking number, or you choose “Send tracking to TrackIt” on an order: sends the tracking number, carrier, order number, and the customer’s name, email address and phone number. TrackIt uses these to track the parcel and, if you have automatic emails turned on, to email the customer their wallet tracking pass.
• When an order becomes Processing (paid), only if you turned on “Send paid orders to TrackIt for shipping labels”: sends the order number, the customer’s name, email address and phone number, the delivery address, customer note, the item names, quantities and SKUs, and the order value excluding shipping. TrackIt uses these to quote and book a courier and print the label.
• While a shopper is at checkout, only if you added “TrackIt shipping” to a shipping zone: sends the shopper’s delivery address (street, suburb, city, province, postcode and country), the total weight of the cart and the cart subtotal. No name, email address or phone number is sent. TrackIt uses these to price your shipping options for that address. The answer is cached on your site for 10 minutes. The “Test rates” button sends the same details for your store’s own address.
• When an order becomes Processing (paid), if the shopper chose a TrackIt shipping option: the label request above also carries the chosen option and the order’s weight, so TrackIt books that courier.
• When you open an order that was sent for a label: asks TrackIt for the booking status and the courier’s waybill number, at most every two minutes per order.

TrackIt terms of service: https://trackit.international/terms
TrackIt privacy policy: https://trackit.international/privacy