Ticketrilla: Client

Description

You can to get support for purchased themes and plugins without leaving your site with Ticketrilla!

How it works?

Ticketrilla works very simply – directly connects the client’s and developer’s admin area via plugins.
The developer installs the “Ticketrilla: Server” plugin. After that you can connect to it and receive support.

To obtain support for some products a developer may require a product license. You must be prepared to provide it.

Main features

  • Receiving support for all purchased products in one place – on your website
  • Absolutelly free
  • Simplicity and ease of use
  • Automatic search for products providing support via Ticketrilla
  • Duplication of tickets on your server. You can view tickets even when the developer server is disconnected
  • Full security of file transfer, including executable code
  • Ticketrilla does not provide support and is not responsible for its provision. It only provides the opportunity to receive it without leaving the site.

Screenshots

  • The main page. Here you can go to support an already connected product and connect to the support of new products
  • Window of connection to product support. In the 'License' field you must select the type of license that the seller gave you. If you do not know what type of license to choose, then connect with the 'Ticketrilla' license and create the first ticket. In it check with the developer and after answering you can change the type of license and enter the token.
  • Your ticket list
  • Page of tickets. This is where all communication with support, transfer and receipt of files and etc.
  • In the settings you can enable automatic uploading of files to your server and specify the file size limit

Installation

  1. Upload the ‘Ticketrilla: Client’ folder to the ‘/wp-content/plugins’ directory
  2. Activate the plugin throught the ‘Plugin’ menu in WordPress

Then you need to connect to the developers’ servers that provide support through Ticketrilla. To do this, select the menu “Ticketrilla”. In the list of “available products” you will see the products that are installed on your server and for which support is available.
If the product list is empty then you can ask the developers to begin to the support through Ticketrilla. And perhaps you will be able to receive support without leaving your site in the near future!

FAQ

Why list of supported products is empty?

None of the products installed on your server provide support through Ticketrilla.
You can write a request to support of the most necessary products to begin providing support through Ticketrilla.

What happens if the developer turns off his support server??

All correspondence is duplicated to your server. Therefore, you will be able to view the tickets and responses that you received before.

Can I to send files throught Ticketrilla?

Yes. Any files transfer is protected. Even if you received from the developer a file with executable code, for example .php, then do not worry about server security. Immediately run the transferred files is impossible. First you must download the file to your computer and publish it on the server only after checking.

Contributors & Developers

“Ticketrilla: Client” is open source software. The following people have contributed to this plugin.

Contributors

Translate “Ticketrilla: Client” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.0.5

  • Usability improvement
  • Fixed minor bugs

1.0.4

  • Added new function for registering of temporary user in one click

1.0.3

  • Added new function for sending server information in one click
  • Fixed minor bugs

1.0.2

  • Improved security
  • Fixed minor bugs

1.0.1

  • Fixed bug which removing tags from tickets

1.0.0

  • Release Date – 21 January 2019