Thikaa AI

Description

Thikaa AI connects your WordPress site to the Thikaa platform — an AI customer-communication engine trusted by 500+ businesses across the MENA region. Drop an intelligent chat widget on your site, then let the same AI brain answer your customers everywhere they message you: your website, WhatsApp, Instagram, Facebook, TikTok, and Telegram — all from one unified inbox.

Smart AI that actually feels human

Thikaa runs on the world’s leading AI models — Claude Opus 4.5 (Anthropic), GPT-4o (OpenAI), and Gemini 3 Pro (Google) — and automatically picks the right one for each conversation. Your bot understands context, remembers the chat, speaks naturally in Arabic & English (and matches your customer’s dialect), and answers product, order, and support questions on its own — 24/7, with no scripts to write.

• Multi-model AI – Powered by Claude, GPT-4o, and Gemini. The bot routes each message to the best model for speed and quality.
• Voice that talks back – The bot can reply with real voice notes — it actually speaks to your customers.
• AI that answers phone calls – On WhatsApp, the AI can pick up and handle voice calls.
• Reads images – Customers can send a photo of a product or receipt and the bot understands it.
• Knowledge Base & RAG – Trains on your own content so answers stay accurate and on-brand.

One brain, every channel

• AI-Powered Chat Widget – Embed an intelligent chat widget on your WordPress site
• Omni-Channel Inbox – WhatsApp (Direct & Cloud API), Instagram, Facebook Messenger, TikTok, and Telegram in a single shared inbox
• Auto-reply to comments – Automatically responds to Instagram & Facebook comments, and handles TikTok DMs
• Workflow Automation – Build automated flows for bookings, follow-ups, and lead capture
• Multi-Agent Handoff – Seamlessly hand a conversation from the AI to a human teammate
• Analytics & Mobile App – Track conversations and manage everything from your phone

Built for stores (optional WooCommerce integration)

• Order & Customer Sync – Orders and customers sync to Thikaa automatically
• Order Tracking – Customers can track orders by phone number, right inside chat
• Status Notifications – Auto-notify customers on WhatsApp when an order is confirmed, shipped, or delivered

Thikaa is an Official WhatsApp/Meta Tech Partner and a TikTok Marketing Partner, so your accounts stay safe and compliant. Start free for 7 days — see thikaa.com/pricing for plans from $19.99/mo.

Free mobile app — iOS & Android

Manage every conversation from your pocket. The free Thikaa app brings your unified inbox, push notifications, and live AI-to-human handoff to your phone — so you can reply to customers on WhatsApp, Instagram, Facebook, TikTok, and Telegram wherever you are.

• iPhone & iPad – Download on the Apple App Store
• Android – Get it on Google Play

Requirements

• WordPress 5.8 or higher
• A Thikaa account (Sign up here)
• WooCommerce 5.0 or higher (optional, for e-commerce features)

How It Works

1. Install and activate the plugin
2. Go to Thikaa AI in your WordPress admin
3. Enter your Thikaa account credentials
4. Configure widget settings
5. Your chat widget will appear on your site

Features

• Easy Setup – Connect with your Thikaa email and password
• Works Without WooCommerce – Use as a simple chat widget on any WordPress site
• WooCommerce Mode – Enable order sync, customer sync, and order tracking
• Real-time Sync – Orders and customers sync automatically (WooCommerce)
• Bulk Import – Sync existing orders and customers with one click
• Customizable Widget – Position, colors, and language support
• Arabic & English – Full RTL support
• Order Tracking – Customers can track orders by phone number (WooCommerce)
• WhatsApp/SMS Notifications – Automated order status updates