Surveys by IgniteFeedback

Description

IgniteFeedback is a Free WordPress plug-in that makes it ridiculously easy to learn about your customers and engage with them on your WordPress site. We’re different from the other guys because of our stunningly good user experience and the fact that we put way more value into our Free accounts!

Major features include:

  • Deliver short, easy pop-up surveys to visitors on your site.
  • Provide the best looking, most painless surveys on WordPress.
  • Receive instant notifications when someone responds (or setup a weekly/monthly report).
  • Use simple or advanced targeting rules so you can answer precise questions like:
    • How did “new” users hear about your site?
    • What do “returning” visitors think about your customer experience?
    • Is there anything holding back visitors from converting?
  • Adjust the style and behavior of your survey so it matches your site exactly.
  • Advanced features like branching, internationalization, login integration and CRM data targeting for enterprise users.

For more information, please check out http://www.ignitefeedback.com

Screenshots

  • What IgniteFeedback can look like on your site.
  • Style editor to ensure all colors and styles match your site.
  • Fully featured question editor with different question types and branching.
  • Simple reporting in product or export data for Excel, Google Sheets, etc.

Installation

  1. Download the zip file of the plugin from WordPress.org or install from the plugin install screen in your WordPress admin.
  2. Activate the plugin.
  3. Follow the installation instructions on the plugin setttings page.

FAQ

Is it really Free?

Yes! We have a 100% free plan which includes the same great User Experience of IgniteFeedback as well as features of our paid plans which start at $9 a month. The only difference between our Free and Paid plains is in the number of responses supported.

Is there advertising in the Free version?

Nope, it is 100% free and without ads.

What do you mean by real-time surveys?

We mean that our surveys can be delivered in a very precise and targeted way so that you only engage with customers where and when you want to. The results of the survey can be shared directly with the visitor (or hidden if you prefer), and an email can be sent to notify you of their response.

Why is the word “abbreviation” so long?

Sorry, you totally stumped us on that one.

Reviews

Great plug in!

Great plug in. Does exactly what I need it to do. Nothing super fancy…but has all the necessary bells and whistles. I am currently using the free version and like it better in many ways than a competitor’s offering that was paid only. Also received quick response from support…which is important for any plug in. Thank you

Great Plugin

Great Plugin with all features survey may need. All useful features are free.
Survey looks great on both mobile and desktop.
And plugin has fast and professional support. Thanks !

Shit happens, but then what?

I was testing a survey form on my site, navigated away from the site and edited the form and then came back and refreshed the page to see the change. I could no longer access my site from my Internet connection even though it showed when I viewed it from a separate connection. I checked with others, the site was up for a while, then no longer available and so on.

I contacted Ben Werner who replied, explained to me that it wasn’t possible that the plugin was responsible (I am still not convinced!!) and stayed with me until the issue was resolved. It took a few hours. and he was there the entire time, checking on the site code, checking on me, trying to offer helpful advice. In fact, I could finally solve the problem following Ben’s advice when my hosting provider’s support staff was …never mind, there’s no way I can explain what they were doing using civil language.

I am never going to use Ignitefeedback again. That much is certain. But the point here is, any plugin can cause a problem. Not much of a rartiy, that. Just because something does not work for me doesn’t mean it is worthless. In any case, it is possible that the plugin was there at the wrong time and wrong site! Maybe something else caused the issue.

Whatever it might be, when problems happen you look for support. And I got support, and more. I call that a Five Star experience. I don’t care that the plugin did not (apparently) work for me, I am still going to happily give it a five star rating just for the kind of support Ben Werner provided. Thanks again Ben 🙂

Nice tool but only 25 responses are free

Installed fast and setup fine. You create the questions on their website which is an easy task but what is not clear is that their paid plans are tiered based upon number of responses. If you are doing a proper survey 25 responses is pathetic and invalid (the free plan). The only useful plan is $400 per month. The “hoobyist” is $25 per month and gives you a whopping 250 responses (still not statistically enough).

Being said if my clients had the budget and really wanted to survey their visitors in an attractive way this tool would work.

As-is the free version is a waste of your time. They really need to make it more clear in the FAQ and/ or description.

Doesn't Resize

The plugin works great aside from the fact that I can’t change it’s width to make it look better on my website. Aside from that, it’s an easy to use system that takes little work to put up a poll on a blog.

Love it!

We’ve been seeing an increasingly high bounce-rate on our site and I’m going to finally find out why. Even better, we’re going to find out without spending a bunch of money (or any money).

Thanks for the free plan, it makes life so much better for many of us!

Read all 9 reviews

Contributors & Developers

“Surveys by IgniteFeedback” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.0.6

Tested for 4.7. Added ability to customize all survey text for international users.= 1.0.5 =

Made some additional server-side product enhancements (branching questions, etc)= 1.0.4 =

Fixed issue with admin js and ssl certs

1.0.3

Fixed issue with signup for some users.

1.0.2

Added uninstall script

1.0.1

Fixed incorrect link

1.0.0

Initial Release