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SupportFlow

SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

A few of its features are:

  • Allow agents to create/reply tickets using web interface.

  • Customers can create ticket by sending an E-Mail or filling a web based form.

  • Agents can opt to get E-Mail notifications of replies of tickets.

  • Administrator can limit agents access to particular tags.

  • Administrators can see daily/weekly/monthly ticket statistics.

  • Agents can view tickets assigned to them in admin dashboard.

  • Agents can insert predefined replies to the tickets.

  • Agents can add their signature to tickets using one-click.

  • Agents can forward whole conversation to anyone using its E-Mail ID.

To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

Requires: 3.5 or higher
Compatible up to: 4.1.1
Last Updated: 2015-1-15
Active Installs: 10+

Ratings

2 out of 5 stars

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