Support Ticket

Description

Support Ticket enables you to easily create your own ticket system on your WordPress page. Users can submit tickets, ticket agents can answer tickets, change the ticket status, enter private notes. With a shortcode, you can display the create ticket form on the frontend. Visitors who are not logged in will be registered, or – if the submitted email address exists in the database – asked to login.

Administrators can change the ticket agents and configure the plugin. You can define an HTML email template, which will be used for the correspondence with your clients. You can extend the ticket form with textfields and selectboxes of your own.

The plugin comes with dozens of filter and action hooks which enable your developer to extend the plugins functionality, so they fit exactly your needs.

For more information please visit WP Support Ticket.

Screenshots

  • A ticket can be opened on the frontend.
  • Tickets will be ordered in a list on the backend
  • You can edit and answer tickets in the backend
  • Registered users can also create tickets in the backend.
  • The email settings
  • The user settings
  • The ticket settings

Installation

After installing the plugin, you will find a new section in your admin menu, called “Tickets”. Go to the sub section “Settings” and follow the instructions there. After you have configured the plugin create a new page, where you can use the shortcode [ticket_create] to display the ticket create form.

FAQ

No questions asked yet 😀 Lets see.

Reviews

Holy Crap! what a find!

I have been searching for something this simple and good for about 2 years now!
The fact that that the dev gave us the ability to customize what goes into the ticket is refreshing.
Ugly? So what? It works better than 5 other “free” plugins I tried!

Read all 2 reviews

Contributors & Developers

“Support Ticket” is open source software. The following people have contributed to this plugin.

Contributors

Translate “Support Ticket” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

Version 1.0.7

  • Option to notify ticket owner on status update
  • Notify a new agent, when assigned through the backend
  • Link login URL in welcome mail properly
  • Link view ticket URL in first agent contact mail
  • New filter filters the standard agent who gets assigned to a ticket automatically while ticket creation
  • Bugfix for admin-styles & scripts
  • Small CSS tweaks

Version 1.0.6

  • Ticket overview list is now mobile responsive.

Version 1.0.5

  • Set the ticket-create/assign/delete-capabilites of each roles in the settings
  • URLs in ticket will be linked automatically
  • Shortcode extended: [ticket_create type=”table”] will return the form wrappend in a table
  • Agents see no. of unread tickets in the menu
  • Admins can delete tickets in backend
  • Classnames for status will not be translated
  • Ticket line breaks won’t be removed
  • You can edit the senders name and email address for emails send with the ticket system

Version 1.0.0

  • Initial release