Support Helper

Description

Sometimes we break things in WordPress.
It could be the theme, plugins or some custom code.

When this happens we should go to the official Support Forum (there is one in your native language for sure) looking for help, but sometimes we don’t know what we should say about our problem.

That’s why we created the Support Helper.

Features

For now we can:

  • Get log info from any link without set WP_DEBUG.
  • Share website NOT SENSITIVE information with support forum volunteers.

What’s in your mind:

  • Create a way to get diagnostic and make some basic verifications even with website down through FTP.

Translations

Help us to help more WordPress users around the world translating Support Helper to your language.

Screenshots

  • Getting log from a page without set WP_DEBUG

Installation

  • Upload the entire support-helper folder to the /wp-content/plugins/ directory.
  • Activate the plugin through the ‘Plugins’ menu in WordPress.

Or

  • Install and Activate the plugin through the ‘Add New’ submenu into ‘Plugins’ menu in WordPress.

FAQ

Installation Instructions
  • Upload the entire support-helper folder to the /wp-content/plugins/ directory.
  • Activate the plugin through the ‘Plugins’ menu in WordPress.

Or

  • Install and Activate the plugin through the ‘Add New’ submenu into ‘Plugins’ menu in WordPress.
I don’t know how to create a support topic

Please visit the Welcome page of Support Forum.

I can’t access my website

Unhappily we still do not support a diagnostic when website is down.

I have a error in just one page

You can go to Tools > WP_DEBUG menu and change the default URL to check the page you got a error.

Well… My log is giant!

Please use some service like Pastebin or Gist and share the link in your support forum topic.

Who are the developers?
Can I help you?

Yes! Visit GitHub repository.

Contributors & Developers

“Support Helper” is open source software. The following people have contributed to this plugin.

Contributors

“Support Helper” has been translated into 1 locale. Thank you to the translators for their contributions.

Translate “Support Helper” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.0.0

  • Add feature to get log info from any link without set WP_DEBUG.
  • Add feature to share website information with support forum volunteers.
  • It’s alive!