Description
SuperBot AI adds the SuperBot support chat widget to a WordPress site. The widget is configured from your SuperBot workspace at superbotapp.ai, where your full inbox, knowledge, automations, CRM, team, analytics, integrations, and billing tools live.
For WooCommerce, the plugin also exposes secure, read-only feeds that SuperBot can use for product and order-aware support. The catalog supports pagination and optional variation details; order lookup requires both the order number and the exact billing email.
Features
- One-field widget setup: paste your SuperBot Site ID and the chat widget appears on your public site.
- Enable/disable switch and per-page hiding by slug or ID.
- Secure store metadata, catalog, and order-status feeds with a site-specific token.
- Catalog paging, categories, prices, stock state, images, URLs, SKUs, and optional variants.
- Order lookup by the order number your customer actually has, including stores that use sequential order numbers.
- WooCommerce High-Performance Order Storage (HPOS) compatibility.
- Feed token rotation from WordPress admin if a URL is ever shared accidentally.
- Works without WooCommerce too: the catalog feed then exposes posts and pages, while order lookup stays disabled.
What the plugin does not do
It stores no customer conversations in your database, creates no tables, and adds no tracking. It stores two options: your settings and one read-only feed token. Uninstalling removes both.
External services
This plugin connects to SuperBot at superbotapp.ai to provide the chat widget.
- What it does: after you enter a Site ID and enable the widget, public pages load the SuperBot widget script. Messages typed by visitors are sent to and processed by SuperBot.
- What data is sent and when: no data is sent until you add a Site ID and enable the widget. The WordPress admin area makes no external requests. Store feeds are only read when you explicitly copy their private URLs into your SuperBot configuration.
- Service provider: SuperBot – terms of service, privacy policy.
Screenshots
Installation
- Install and activate the plugin through the WordPress Plugins screen, or upload the
superbotfolder to/wp-content/plugins/. - Sign in at superbotapp.ai and open Dashboard -> Setup Guide to copy your Site ID.
- In WordPress, go to SuperBot AI, paste the Site ID, enable the widget, and save.
- Optional: copy the Store metadata, Products, and Orders API URLs into SuperBot Dashboard -> Settings -> AI Connect.
- Keep those URLs private. If one is ever shared, rotate the feed token from the SuperBot AI settings page and update the dashboard connection.
FAQ
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Do I need a SuperBot account?
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Yes. The widget and all SuperBot product features are configured in your SuperBot workspace at superbotapp.ai.
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Does this work without WooCommerce?
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Yes. The chat widget works on any WordPress site. Without WooCommerce, the catalog feed shares published posts and pages, and order lookup is unavailable.
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Is customer order data protected?
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The feed requires a site-specific private token. It returns order details only when the caller supplies both an order number and the exact billing email. It never returns addresses, payment details, or the billing email itself. Order lookups are also rate limited per IP address, so a leaked token cannot be used to guess which email belongs to which order.
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Can I send the token as a header instead of in the URL?
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Yes, and it is the better option. Every endpoint accepts
X-Superbot-Token. The?token=form still works because existing connections were set up that way, but a token in a query string ends up in server and proxy access logs. -
Does the plugin call external services?
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Only after you enable the widget with a Site ID: public pages then load the widget from superbotapp.ai and visitor chat messages are processed by SuperBot. The WordPress admin area makes no external calls.
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Can I hide the chat on certain pages?
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Yes. Enter comma-separated page slugs or IDs in “Hide on specific pages”.
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Can I control where the widget appears in code?
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Yes. Return false from the
superbot_ai_show_widgetfilter to suppress it for a request, and usesuperbot_ai_product_feed_itemto adjust a product before it is sent.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“SuperBot AI Chatbot & Live Chat” is open source software. The following people have contributed to this plugin.
Contributors
Translate “SuperBot AI Chatbot & Live Chat” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.2.1
- Text domain is now
superbot, matching the plugin slug, so the directory can translate the plugin. - The failed-order-lookup counter is incremented with a single atomic database statement instead of a read-then-write, so concurrent misses cannot slip past the limit.
1.2.0
- The widget script is now enqueued through WordPress instead of printed into the footer, so caching and optimisation plugins can recognise it.
- Admin CSS and JavaScript moved into enqueued asset files; no inline style, script, or event-handler attributes remain.
- Order lookup now resolves the customer-facing order number, not only the post ID, so stores using sequential order numbers work.
- Order lookups are rate limited per IP address.
- The catalog feed now honours page and per_page without WooCommerce; previously it always returned the 100 most recent items.
- The REST permission check no longer creates a feed token, so an unauthenticated request can no longer cause a database write.
- Token rotation confirmation no longer travels in a URL parameter.
- Tested against WordPress 7.1.
1.1.0
- Added store metadata endpoint, catalog pagination, public catalog fields, optional variant details, and HPOS-safe store data handling.
- Added feed token rotation and a shared-dashboard connection status card.
1.0.0
- Initial release: widget injection, settings page, secure products and order-status feeds for AI Connect.