Description
SubPortal turns the WooCommerce Subscriptions My Account area into a full self-service portal.
Customers handle routine requests in a minute instead of contacting support, and every change leaves a note on the subscription so your team can see exactly what happened.
Fewer tickets, fewer silent cancellations, longer-running subscriptions.
Important: This plugin is an extension of the WooCommerce and WooCommerce Subscriptions plugins, and it cannot function independently.
What customers can do
- Skip the next order – move the upcoming renewal one billing interval forward, leaving the rest of the schedule untouched.
- Pause and resume – pause until a chosen date (with quick presets) or indefinitely; a scheduled resume reactivates the subscription automatically, and billing continues one full interval after resuming.
- Cancel with a reason – customers choose a cancellation reason, with room for details, so you learn why subscribers leave.
- Edit addresses – update a subscription’s billing or shipping address, with an optional “apply to all my subscriptions” checkbox.
- See related orders – every subscription card shows its latest order and links to the full history.
The case for self-service
- 79% of consumers want the option to pause before they even sign up, and 58% paused a subscription instead of canceling in the past year (Chargebee Global Consumer Insights Report).
- Stores that offer pausing save an average of 9.6% of subscriptions that would otherwise cancel (Recharge, data from 1,700+ merchants).
- 81% of customers try to sort things out themselves before they contact support (Harvard Business Review).
For a subscriber who can’t skip one delivery, canceling the whole subscription is often the path of least resistance. A skip button keeps that customer.
What you control
- Enable or disable each feature – dashboard, skip, pause, cancel, address editing – from WooCommerce > Settings > SubPortal.
- Cap how far into the future customers can pause.
Built for real stores
- Every action is validated server-side on every request: ownership, subscription status, and payment-gateway support – never just hidden buttons.
- Every action writes an order note and an entry in a dedicated WooCommerce log source.
- Compatible with High-Performance Order Storage (HPOS).
- Templates are overridable from your theme the standard WooCommerce way.
- Works with WooCommerce Subscriptions.
Documentation
Every feature has a guide on our site:
- Requirements and setup
- Skip the next order
- Pause and resume a subscription
- Cancel with a reason
- Edit a subscription address
- Order notes and logging
Start at the SubPortal documentation index, see the SubPortal plugin page for an overview, or ask a question on our support page.
SubPortal is made and maintained by The WP Garden.
Screenshots
Installation
- Upload the “SubPortal” plugin into the
wp-content/plugins/directory. - Activate the “SubPortal” plugin.
- Go to WooCommerce > Settings > SubPortal and choose which features your customers can use.
The requirements and setup guide walks through the same steps in detail.
FAQ
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What does SubPortal require?
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WooCommerce and WooCommerce Subscriptions.
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Can customers bypass the rules?
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No. SubPortal re-checks every request on the server: who owns the subscription, its current status, and whether the payment gateway supports the change.
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Can I disable individual features?
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Yes. Dashboard, skip, pause, cancel, and address editing each have their own toggle under WooCommerce > Settings > SubPortal.
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Will it work with my theme?
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SubPortal renders inside the normal My Account pages, and you can override its templates from your theme the standard WooCommerce way.
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How do I see what a customer changed?
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Every action leaves an order note on the subscription and a line in a dedicated “subportal” log source under WooCommerce > Status > Logs. See Order notes and logging.
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Where is the documentation?
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At thewpgarden.com/docs/subportal – setup, plus a guide for each feature.
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How do I get support?
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Post in the WordPress.org support forum, or reach us through the The WP Garden support page.
Reviews
Contributors & Developers
“SubPortal – Subscription Customer Portal for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “SubPortal – Subscription Customer Portal for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.1.2
- Hardened the subscriptions dashboard against unusual line items: a subscription containing a non-product line item, or a product from a plugin that reports a variation type without being one, cannot break the My Account page.
- Internal: added an automated test suite and coding-standards tooling. No change to how the portal behaves for customers.
1.1.1
- Added a “Settings” link to the SubPortal row on the Plugins screen.
1.1.0
- After a subscription action, the dashboard now scrolls back to the affected subscription card, shows the confirmation right above it, and briefly highlights it.
- Dashboard cards now list each line item on its own row with the product image, price, variation, and quantity. Product images can be switched off under WooCommerce > Settings > SubPortal.
- The billing schedule (“every 6 weeks”) now sits under the card title, and the Total row shows the plain amount.
1.0.0
- First Edition release