Smartsupp Live Chat

Description

Try a free live chat with visitor recording

Smartsupp is a combination of live chat and visitor recording, making it the only tool you’ll need to get to understand your visitors. With Smartsupp you can chat with visitors in real-time and also watch their behavior on your website.

Know everything about your visitors

The Smartsupp plugin lets you identify details of your visitors, like their name, email, or other categories you deem important. You can see all these details while chatting with that visitor so that you know who you’re chatting with (e.g., Tom Smith, who already spent $800 on your website). The visitor has to be signed in on your website for you to be able to see the info.

Chat with your visitors in real time

Smartsupp allows you to help your visitors as soon as they need assistance. You’re able to answer their questions instantly in the on-site chat box. If you notice similar situations arising, create and use canned replies and automatic messages to save time. With this fully customizable, multi-language live chat, you can increase your sales up to five times.

Record the screens of your visitors

Watch video recordings of any visitor on your website in the Smartsupp dashboard. You’ll see their screen, mouse movements, and clicks — great for understanding the behavior of your customers.

The powerful combination of live chat and visitor recordings lets you know customers’ needs even before they make a final decision. Smartsupp helps you keep them on the right track.

Features

  • A fully customizable chat box
  • Visitor recordings
  • Canned replies
  • Automatic messages and offline hours
  • Unlimited chat history
  • Multi-language support
  • Native mobile apps, both for Android and iOS

Smartsupp is available in following languages

  • English
  • Čeština
  • Deutsch
  • Español
  • Français
  • Italiano
  • Magyar
  • Nederlands
  • Polski
  • Português (BR)
  • Slovensky

Website: https://www.smartsupp.com

Screenshots

  • Plugin settings
  • Chat administration - visible to chat operators
  • Smartsupp Dashboard - statistics
  • Chat window - visible to customers

Installation

Requires:

WordPress 3.1 or higher, PHP at least 5.3.

Instalation steps

  1. Install Smartsupp plugin in WordPress and activate it
  2. Login to Smartsupp or create new account in plugin settings
  3. Now Smartsupp chat is visible on your website. Sign in to Smartsupp dashboard and start chatting with your visitors.

Installation tutorial with screenshots:

https://www.smartsupp.com/help/wordpress

FAQ

Installation Instructions

Requires:

WordPress 3.1 or higher, PHP at least 5.3.

Instalation steps

  1. Install Smartsupp plugin in WordPress and activate it
  2. Login to Smartsupp or create new account in plugin settings
  3. Now Smartsupp chat is visible on your website. Sign in to Smartsupp dashboard and start chatting with your visitors.

Installation tutorial with screenshots:

https://www.smartsupp.com/help/wordpress

Reviews

Great plugin!

I´m using a free version but it´s super cool.
Thanks for sharing such a great plugin.

Best Live Chat for WordPress!

Tried too many Live Chat plugins to remember for WordPress and they all lacked basic features.

SmartSupp doesn’t! it’s perfect, it’s clear, clean and very easy to use with an active support team that replies almost instantly via Live Chat – I will be purchasing a subscription!

Stopped working!

Gives performance problems now… also stopped working in admin. Had to delete plugin and put code in footer by hand. That code is also slowing down site performance! Wait for an update before using in latests WP.

Read all 12 reviews

Contributors & Developers

“Smartsupp Live Chat” is open source software. The following people have contributed to this plugin.

Contributors

Translate “Smartsupp Live Chat” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

3.3

  • Changes to create SmartSupp account process

3.2

  • Fixed bug when SCRIPT tags are inserted into optional code text area
  • Some minor text changes

3.1

  • Fixed bug on some installations with WooCommerce
  • Fixed bug with custom templates not showing styles

3.0

  • Refactored plugin design

2.8

  • Fixed some PHP warnings

2.7

  • Updated dependencies
  • Fixed problem with some non-ASCII letters used in strings

2.6

  • PHP version check. At least PHP 5.3 is required during plugin activation.
  • WordPress version check for at least version 3.1
  • Removed some PHP warnings

2.5

  • settings page changes

2.4

  • version fix

2.3

  • Some default parameters are not set
  • Possibility to enter custom parameters for chat

2.2

  • Some language changes

2.1

  • fixed error in rendering

2.0

  • Plugin is using now smartsupp/chat-code-generator (https://github.com/smartsupp/chat-code-generator)

0.1

  • Inital version of the Plugin