Smartsupp Live Chat

Description

Smartsupp is free live chat with visitor recording.

Smartsupp plugin supports visitor identification – you can display visitor info (like name, email, customer’s VIP status) in Smartsupp, where you see it while chatting. This way you know are chatting with e.g. Tom Smith, who already spent 800 EUR on your website. Visitor has to be signed in on your website for you to be able to see the info.

Smartsupp product video (shorther than 1 minute):

With Smartsupp you can chat with visitors in real-time and also watch their behavior on your website – you see screen, mouse movement and clicks of every visitor.

Smartsupp is available in following languages:

  • English
  • Español
  • Français
  • Deutsch
  • Nederlands
  • Polski
  • Česky
  • Italiano
  • Magyar
  • Dansk
  • Русский

More info at https://www.smartsupp.com.

Screenshots

  • Plugin settings

  • Chat window - visible to customers

  • Chat administration - visible to chat operators

Installation

Requires:

WordPress 3.1 or higher, PHP at least 5.3.

Instalation steps

  1. Install Smartsupp plugin in WordPress and activate it
  2. Login to Smartsupp or create new account in plugin settings
  3. Now Smartsupp chat is visible on your website. Sign in to Smartsupp dashboard and start chatting with your visitors.

Installation tutorial with screenshots:

https://www.smartsupp.com/help/wordpress

Reviews

Stopped working!

Gives performance problems now… also stopped working in admin. Had to delete plugin and put code in footer by hand. That code is also slowing down site performance! Wait for an update before using in latests WP.

smartsupp plugin keep slow loading the website page

Hi,
above all great plugin, BUT after I installed the plugin my pages wait the connection of the smatsupp plugin from smartsupp server, to finish load the images on the pages.

With other similar plugin this doesn’t happen.
To have the complete page downloaded I have to wait 15 seconds, with the plugin disabled 1,5 seconds.

Any suggestions?
Thanks in advance for your help.
Alberto

Read all 9 reviews

Contributors & Developers

“Smartsupp Live Chat” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

3.1

  • Fixed bug on some installations with WooCommerce
  • Fixed bug with custom templates not showing styles

3.0

  • Refactored plugin design

2.8

  • Fixed some PHP warnings

2.7

  • Updated dependencies
  • Fixed problem with some non-ASCII letters used in strings

2.6

  • PHP version check. At least PHP 5.3 is required during plugin activation.
  • WordPress version check for at least version 3.1
  • Removed some PHP warnings

2.5

  • settings page changes

2.4

  • version fix

2.3

  • Some default parameters are not set
  • Possibility to enter custom parameters for chat

2.2

  • Some language changes

2.1

  • fixed error in rendering

2.0

  • Plugin is using now smartsupp/chat-code-generator (https://github.com/smartsupp/chat-code-generator)

0.1

  • Inital version of the Plugin