SkyServers Retragere din Contract (OUG 18/2026)

Description

Since 19 June 2026, Romanian online stores have had to offer consumers a
clearly labelled, permanently available digital way to withdraw from a distance
contract. The obligation comes from OUG 34/2014 as amended by OUG 18/2026, and
it carries a fine of 5,000 to 15,000 lei. SkyServers Retragere din Contract
adds that function and keeps the evidence that it was honoured.

On activation the plugin creates a public page carrying the form. A customer
fills it in, confirms, and receives an acknowledgement by email containing the
exact wording of their declaration and the moment it was submitted. The same
declaration is filed in a register inside the WordPress admin, where it can be
read, searched and produced during an inspection.

Who this is for

• Any Romanian online store selling to consumers at a distance, whether or not
  it runs WooCommerce.
• Stores whose returns policy already exists on paper but has no digital
  function behind it, which is exactly what the law added.
• Shops that would rather not explain to an inspector why a customer’s
  withdrawal has no record.

What it does

• A public page with the form, created on activation, reachable without an
  account. The link can go in the footer or the menu.
• The legally required minimum: name, identification of the contract, and
  the electronic address the acknowledgement goes to. Nothing more is asked.
• A distinct confirmation button, separate from the rest of the form.
• A timestamped record of every declaration, holding the wording exactly as
  it was submitted rather than a summary of it.
• Two emails, both in HTML and plain text: the acknowledgement the law
  requires, sent to the consumer, and a notification to the store.
• A register in the admin, with the state of each request and whether the
  acknowledgement was handed to the mail system.
• A notice about the article 16 exceptions, shown on the form and repeated
  in the acknowledgement, so a customer is told before they send that unsealed
  goods may not be returnable.

With WooCommerce

• A logged-in customer picks the order from a list instead of typing its number.
• Partial withdrawal: the customer chooses which products, and how many of
  each, rather than withdrawing from the whole order.
• Products already covered by an earlier request are shown as unavailable, with
  the reason.
• Guests who ordered without an account can look their order up by number and
  email; if the lookup fails, the request is still recorded from what they typed.
• An optional button on the order page, and on the orders list if you enable it.
• Digital products can be excluded, and the exclusion is a setting rather than
  an assumption, because the article 16 exception for digital content is
  conditional.

Compatibility

• Works with or without WooCommerce. Without it, the form accepts a free-form
  declaration.
• Compatible with WooCommerce High-Performance Order Storage (HPOS).
• Does not configure mail delivery of its own. It uses the WordPress mail
  function, so whatever SMTP the site already has applies automatically.
• Sends nothing anywhere. Every record stays in your database.

Translations

Source strings are English. A Romanian translation ships with the plugin. The
declaration itself, the legal information notice and the article 16 warning are
deliberately fixed in Romanian: they are the legally operative wording and must
not change with the site locale.