Route ‑ Shipping Protection


Why You Will Love Route

It’s Free! As a merchant, you will never pay for Route.

Route will cover the cost of all lost, stolen or broken items that have been insured by the consumer, which means you can keep more of your revenue!

Route increases customer confidence at a pivotal point in the purchase process, resulting in site conversion increase.

Shoppers can buy with confidence knowing their purchase is guaranteed. Route reinforces trust in your brand and aids in purchasing decisions at the checkout page.

  • Allow your customers to insure their shipments in one-click
  • Increase conversion, customer loyalty, and lifetime value
  • Increase trust by guaranteeing shipment or money back at no cost to you

What is Route?

Route is a free plug-and-play shipping protection plugin for WooCommerce merchants.

We make it easy for your customers to purchase shipping protection on their order for a fraction of the cost of the cart value.

As a business, you no longer have to worry about refunding orders which aren’t delivered for customers who choose to insure their order through Route.

Simply click “Install Now” to sign up for the service. No coding is needed and setting up Route takes minutes.

How does it work?

After signing up with Route, you can either choose to have us install the code for you for free or someone on your team with very limited development experience can do this easily.

As part of the checkout process, customers can select Route to secure their order in one-click.

Customers receive a confirmation email from Route that they are protected and gives them a link to file claims.

If for whatever reason the order does not reach the customer, your product gets damaged before arriving at the customer or gets stolen from their porch, the customer can claim a refund from Route.

How do I get started?

To get started, click the button labeled “Install Now”. You’ll be asked to authorize the connection between your store and Route. This allows us to install our widget on your cart page.


If you have suggestions/questions about Route, you can write us so we can provide you assistance.


  • Provide shipping protection option customers in one-click
  • Customers can roll over the Route icon to get more information
  • Customers select Route without disrupting your current checkout flow
  • Route Dashboard
  • Orders on Route Dashboard



Automatic installation is the easiest option — WordPress will handles the file transfer, and you won’t need to leave your web browser. To do an automatic install of Route, log in to your WordPress dashboard, navigate to the Plugins menu, and click “Add New.”

In the search field type “Route” then click “Search Plugins.” Once you’ve found us, you can view details about it such as the point release, rating, and description. Most importantly of course, you can install it by! Click “Install Now”, and WordPress will take it from there.


Manual installation method requires downloading the Route plugin and uploading it to your web server via your favorite FTP application. The WordPress codex contains instructions on how to do this here.


Automatic updates should work smoothly, but we still recommend you back up your site.


How does Route calculate how much to charge customers?

The amount we charge is calculated using a number of variables from type of product to the past history of similar businesses. Customers typically pay around one percent of the cart value.

Who is underwriting Route?

Route is backed by the Lloyds of London group.

How long does it take Route to process claims?

We respond to claims within 24 hours and do our best to process/payout claims within 5 days.

Is there a contract, or can I uninstall at any time?

You can uninstall Route at any time. If you do wish to uninstall Route, you can do so by clicking the deactivate button within your plugins section.


April 1, 2021
This is super nice. Once you get it installed its awesome to have all the support and great features. One thing that isn't highlighted much in the reviews is the Route app and package tracking. Very cool features. They also offer in app branding for merchants.
November 24, 2020
If you are here looking at reviews, you know Woo is awesome, but requires a touch more finesse. We had some initial complications with shipping plug in communication, but eventually, everything was ironed out and we are ready for the holidays. Post backs are working normally, customers are getting their information and the response time is as advertised. Customer service has also been timely while we worked through technical issues. I recommend this addition to your site.
November 7, 2020
We've had Route for about 10 months now. Conceptually, we love the idea of insuring our orders and the peace of mind it brings customers. In practice though, we've had a lot of compatibility issues with Woocommerce and only recently have worked through some of the technical issues with their team. We had problems with order tracking, particularly with our international orders. Route wasn't able to match the tracking number with the carrier. Eventually, they worked it through. Their insurance policies are also extremely rigid and if customers don't file a claim within a very tight window, especially for a theft issue, claims will be denied which equals Unhappy Customers. They are nice people at Route but seemingly slow to react and take action. Additionally, our customers don't really like having to download the app to track their package. Nevertheless, we'll stick with them for now and hope that future iterations of the app improve the overall experience.
November 2, 2020
We had a couple issues early on with it not working for International orders, but we determined it was a 3rd party plugin issue and not any fault or Route. I have lowered my shipping costs by using this and by not having to insure each package. However, I sell vinyl records and just want you to know that a bent corner or scratch completely ruins the product. Your coverage said bends and scratches don't count as damage and therefor would likely not be covered. I find that to be odd. So I guess I'm using this really only to cover theft. It provides peace of mind to my customers so I guess that's something. I'm giving 5/5 because Route is doing what they advertised.
October 31, 2020
The best part? Turning a negative lost/stolen item into a profit making situation. Everyone is happy. Something goes missing and customers still get their purchase (after route re-buys the order from me) and we get an extra sale
Read all 12 reviews

Contributors & Developers

“Route ‑ Shipping Protection” is open source software. The following people have contributed to this plugin.




  • Improving Woocommerce integration
  • Improving Route API integration


  • Improving checkout usability


  • Improving checkout usability
  • Improving shipment integration


  • Improving integration with AeroCheckout


  • Improving integration with ShippingEasy
  • Improving integration with ShipStation
  • Improving shipment reconciliation


  • Fixed branch to include correct file.


  • Add Shipworks support.


  • Improving ShipStation integration.


  • Improving onboarding experience.
  • Add type verification before using product object.


  • Route Widget compatible with BoltCheckout.


  • Route Widget compatible with cart page.


  • Fix reconcile orders cronjob


  • Fix problems with orders generated on version 1.1.12


  • Fix conditional to avoid shipping_method returning null


  • Added conditional to avoid shipping_method returning null on check of allowed shipping method


  • Fixed calculations for orders made with Route for non Plus merchants


  • Add support for WooCommerce Product Bundles on route fee calculation


  • Fix issue when posting a comment on blog post
  • Fix warning on console for full coverage merchants


  • Refactor to CheckoutWC integration


  • Fix subscriptions when Route Fee is not present


  • Improving integration with ShippingEasy


  • Fix compatibility report error treatment
  • Reducing default api timeout


  • Improving internal workflow with environment variables
  • Improving compatibility with third party modules for shipping tracking modules
  • Fix log generation when sending tracking to API
  • Fix php notice on rest endpoints


  • Improving integration with AeroCheckout


  • Fix issue with excluded shipping methods when option is not selected
  • Improving amount covered calculation
  • Improving discount calculation
  • Improving shipping reconcile cron


  • Fixing incompatibility with Perfect Woocommerce Brands plugin


  • Improve thank-you page asset code
  • Allow merchant to select where Route widget will appear on checkout page
  • Fix issue with third party plugins that adds config options to Woocommerce
  • Add ShippingEasy support for old third party plugin
  • Add Route Fee over shippable items only


  • Replace itemCode on Avalara for Route Fee with tax class


  • Fix route fee calculation on order status change
  • Change route fee tax class on subscriptions
  • Add thank you page asset on success page


  • Avoid php warnings on excluded shipping methods check


  • Refactor taxes selector
  • Avoid php warnings on admin widget
  • Fix order subtotal on admin widget


  • Fix issue with Aerocheckout on shipping method change


  • Removing Route Widget on pickup orders
  • Improving installation process
  • Fix issue on reconcile cron when wrong parameters are send to Sentry call
  • Fix issue on subscription when the order object is not correct


  • Allow add Route Fee to backend orders


  • Add ability to make Route taxable, and also to choose fee tax class


  • Add integration with Shipstation and ShippingEasy


  • Add integration with Jetpack
  • Refactor all shipment tracking integrations
  • Solve error with invalid/forbidden merchant


  • Fix shipment creation with empty tracking number


  • Add integration with USPS tracking plugin
  • Add Reconcile cron
  • Fix duplicate notification to valid secret tokens


  • Add integration with Woo Order Tracking and Woo Shipping Info
  • Add Woocommerce Subscription compatibility