Description
Rétractation Légale for WooCommerce adds an online withdrawal button and form to WooCommerce, helping merchants implement the mechanism required by EU Directive 2019/2161 (Omnibus) for customers in the 30 countries of the European Economic Area (EEA).
This plugin does not guarantee legal compliance — it provides the technical tooling to help merchants implement the withdrawal process. Merchants remain responsible for verifying their obligations with a qualified legal professional.
Who needs this?
Any WooCommerce store selling to consumers in the 30 EEA countries: the 27 EU member states + Norway, Iceland, and Liechtenstein. In France, the obligation applies from June 19, 2026 (Art. L221-21 of the Consumer Code).
Without an online withdrawal mechanism, the legal withdrawal period is automatically extended by 12 months in most EEA countries.
Key features:
- Withdrawal button on completed orders in the customer account area.
- Accessible withdrawal form with item and quantity selection.
- Supports partial withdrawals (select specific products and quantities).
- Timestamped record stored securely in the database with a unique token.
- Automatic confirmation email to the customer with reference token.
- Admin notification email on each new withdrawal request.
- Dedicated admin dashboard listing all requests (order, customer, date, status, token).
- Visual badge on the WooCommerce orders list for orders with pending requests.
- Meta box on individual order pages.
- HPOS (High-Performance Order Storage) compatible.
- 12 languages: French, English, German, Spanish, Italian, Dutch, Polish, Portuguese, Swedish, Norwegian, Arabic, Hebrew.
Installation
- Upload the
retractation-legale-for-woocommercefolder to/wp-content/plugins/. - Activate the plugin via the WordPress Plugins menu.
- Go to WooCommerce > Rétractations to configure the legal delay, return address, and optional legal notice text.
FAQ
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Which countries are covered?
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The 30 countries of the European Economic Area (EEA): the 27 EU member states plus Norway, Iceland, and Liechtenstein. Each country has transposed EU Directive 2019/2161 (Omnibus) into national law.
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Does this plugin make my store legally compliant?
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No plugin can guarantee legal compliance. This plugin provides the technical mechanism the Directive requires merchants to offer. Consult a qualified legal professional to confirm your specific obligations.
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What is the withdrawal token used for?
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Each request generates a unique token included in the customer confirmation email. It serves as timestamped proof that the request was received, useful in case of a dispute.
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Is the plugin compatible with WooCommerce HPOS?
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Yes. HPOS (High-Performance Order Storage) compatibility is declared and the meta box is registered for both classic and HPOS order screens.
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What happens without an online withdrawal mechanism?
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In most EEA countries, the legal withdrawal period is automatically extended by 12 months. Penalties vary by country. This plugin does not provide legal advice.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Rétractation Légale for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Rétractation Légale for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- Initial release. Withdrawal button, timestamped form, customer confirmation email, admin notification email, orders list badge, admin requests dashboard, HPOS compatibility, 12 languages.