Pure Chat – Live Chat Plugin (Free & Paid Plans)

Description

Add live chat and visitor tracking software to your website to generate more leads and drive sales! See who’s on your website in real time and start a conversation. Designed just for small business, Pure Chat helps you message multiple leads and customers at once–instead of spending hours talking on the phone! Chat with new website visitors at your desk or on the go with our mobile apps. Pure Chat is simple and intuitive unlike other enterprise and support-focused chat software companies.

Get started today! Install the Pure Chat plugin and sign up free! Watch the [getting started video](https://www.youtube.com/watch?v=A1b0PtVmRNc “getting started video).

Install in less than 3 minutes
Pure Chat is super easy to add to your site thanks to our WordPress plugin! After the quick, three minute set up, you’ll be able to turn anonymous website visitors into leads with live chat on your website. Plus, live chat helps you save time because your team can chat with multiple leads at once instead of talking to them on the phone one at a time or waiting for email responses.

Never miss a lead
Capture leads day and night by converting your chat box to a website form when your team is offline. Remember: Any missed website visitor is a potential missed sale, so make sure your chat box appears as an email form when your team is not available!

See who’s on your site and what they’re doing
Our website visitor tracking allows you to see a list of details about your active website visitors and identify your best leads. See key information like a visitor’s name, country, time on site, current page, number of visits and source. You can also find out which pages they’ve viewed, and look up past interactions with returning shoppers or customers..

View website visitors and chat from anywhere
Connect with customers on-the-go with our native iOS and Android apps. The Pure Chats apps not only help you capture leads and convert sales from your mobile phone — they also allow you to see your real time website analytics on your phone.

Be available to help
Automatically set your schedule to maximize your availability and go online at predetermined days and times.

Work as a team
Invite multiple team members to chat with a visitor. You can also start a conversation with other team members.

Save each chat conversation
Build trusting and personal relationships by keeping track of every conversation. Collect transcripts for each interactions, read transcripts right away, or email them to others. Reviewing transcripts can help you identify best practices, opportunities for improvement and super star team members!

Create your own personal chat page with a dedicated URL
Personal connections are easy with dedicated, personal chat pages that give you a customized chat URL. The background, profile image, contact information and chat box can be customized.

Track performance for every interaction
See the number of chats for every team member for days, weeks or months. Check response times, average duration and see ratings for each interaction to identify top performers.

Pure Chat has a ton more features like multi-chat management, canned responses, chat box assignment, user management, hosted chat boxes, SSL Security, customization for any language, a call-to-action button, and more!

If you ever need help, feel free to chat with our support team on http://www.purechat.com or email us at support@purechat.com.

What are you waiting for? Download Pure Chat plugin now and sign up for free!
Since launching in 2012, small businesses have generated over 6 million chats on the Pure Chat platform. In April 2015, Pure Chat secured $1.5M in seed funding to fuel growth. Pure Chat made with love by a group of highly caffeinated, nerf gun aficionados in sunny Scottsdale, AZ.

Further Reading:
http://blog.purechat.com/
https://twitter.com/purechat
https://www.facebook.com/purechat

Screenshots

  • Chat widget

  • Operator dashboard

  • Chat with customers on the go with our native iOS (iPhone/iPad) and Android apps.

  • See visitors on your website in real time.

Installation

  1. Install and activate plugin.
  2. Click on the new Pure Chat button in your left sidebar.
  3. Click the button to take you to the Pure Chat widget selector.
  4. Sign in or create a new account (If you’re not already signed in to Pure Chat).
  5. Select a widget for your page.
  6. Click the link to your Pure Chat dashboard and get ready to chat!

FAQ

Do I have to install any extra software?

No, just this plugin.

How can I change the appearance of the widget on my page?

You can change all your widget settings from your Pure Chat dashboard.

What pricing plans do you offer?

Check the Pure Chat pricing page for the latest info! We offer both free and paid plans.

Does Pure Chat support other languages?

Absolutely! You can customize all the messages that appear in the chat widget and write them in whatever language you want.

Are there any ads?

No! There are no annoying ads in Pure Chat.

What do my visitors see if I’m not online to take their chats?

You decide! Your widget can display an offline indicator, disappear entirely, or let visitors email you with their questions.

Can I temporarily remove the chat widget from my site without losing my settings?

Yes, deactivating the Pure Chat plugin will stop the widget from showing up, but your preferred widget settings will remain for when you want to reactivate it.

Reviews

Holding me hostage

I installed it and then our company decided they did not want a chat feature. I have reached out to the company for months now and after uninstalling the plugin it still is running on my site. I can’t get any help from them to remove this from my site other than their live support person telling me that it is a function script that is probably dropped into my site files and has to be removed. I asked where i would find it and he told me they do not know and that i must have put the function in on my own, even though he gave me a copy of the script. Talk about jerks, it is like if you do not use their plugin then they will leave something on your site to spy on you. Do NOT get anything from them.

Great app! We even create personalized videos for our leads

We’ve been using Pure Chat for more than a year now. We use it to answer questions from our users and leads (sales conversations; sometimes we start them within the Pure Chat widget and we finish them o a call or demo).

When we are offline we also automatically create a personalized video for every lead using our own solution (Sezion) and Pure Chat’s integration with Zapier (http://zapier.com), so that every lead receives an email with a personalized video and a message saying that will be happy to help ASAP. I wrote an article about it here: http://blog.sezion.com/engage-website-visitors-with-personalized-video-using-pure-chat-sezion-and-zapier/.

Pure Chat is really basic, but it does what we need, which is to communicate with our users, prospects and leads whenever they have a question. Also, it provides information on where the user/prospect/lead is coming from and we can save the script as well.

Read all 24 reviews

Contributors & Developers

“Pure Chat – Live Chat Plugin (Free & Paid Plans)” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.39

  • Fixed deprecated constructor.

1.38

  • Fixed typos.

1.37

  • Readme updates.

1.36

  • Readme updates.

1.35

  • Quick fix to remove survey.

1.34

  • New icons and coloring

  • Improved stability

  • Fixed issue where chat box wouldn’t appear

1.33

  • New screenshots an branding.

1.32

  • Potential fix for a rare bug with some users.

1.31

  • Fixed uninstall cleanup.

1.3

  • Fixed some more issues with WP Super Cache plugin.
  • Added proper cleanup on plugin uninstall.

1.2

  • Fixed selected widget not updating right away due to recent “WP Super Cache” plugin update.

1.1

  • Fixed bugs in 1.0

1.0

  • Plugin launch.