ProProfs Chat – Live Chat Plugin for WordPress Website

Description

ProProfs Chat allows businesses to communicate with their website visitors and customers in real-time, helping generate leads and offer delightful customer support. With ProProfs Chat, you can see where your website visitors are from, their purchase history, and other details in real-time. You can also identify on-site activities and just like in a real store, initiate conversations with customers who look like they need help.

ProProfs Live Chat Software does not use any 3rd party service for its functioning, under any circumstances. ProProfs Chat uses Live2Support domain to host the Chat. ProProfs legally acquired Live2Support in 2016. ProProfs is responsible for all the data that is processed when a customer chat is in progress and for the security of personal data, processed and stored when it communicates with live2support or vice-versa.

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Terms of Use

How to Add Live Chat to Your WordPress Website

Why ProProfs Chat?

ProProfs Chat is a complete package of the best features available in the market. The basic aim of this chat plugin is to simplify the entire process of customer satisfaction. ProProfs Chat integrates seamlessly with other software and tools like MS Dynamics, CRM, CMS, email marketing and more. These integrations allow the operators to save the conversations with customers and visitors for future reference.

It also allows you to send predefined messages in the form of “canned responses.” It resolves customer issues faster by seeing what customers type, even before they type their queries, or what they view on the website. We understand the importance and need of efficient and effective customer service.

As an addition to the existing features, ProProfs Chat works on the grass root level when it comes to providing 24*7 customer service. It offers a built-in ticketing system to solve the purpose. In certain cases when the chat operators are offline, the chat widget is converted into a ticket to enable customers to contact you with their questions. The tickets can then be used for managing and redressing customer queries that require more than one live chat session.

ProProfs Chat also helps you generate more leads. It assists you to connect with visitors and send them chat invites. With this feature, chat operators can automatically send personalized messages to the prospects and customers on the basis of specified conditions, such as the number of visited pages, the key pages that they visit or time spent on the website.

From email marketing to e-commerce integrations, ProProfs Chat amalgamates flawlessly with other popular tools. These include help desk software like Zendesk, Freshdesk; customer relationship management apps (CRM) like HubSpot, Salesforce, MS Dynamics; CMS, email marketing and more.

Benefits of ProProfs Chat

With the advent of digital age, speed has become the king. Customers want help instantly. Out of all the customer support channels available — offline or online — ProProfs Chat is the best tool available in the market.

With live chat plugin for WordPress, customers have a direct and free option to ask for help. Using ProProfs Chat and WordPress together, customers get the freedom to put their queries forward regarding the product or service they want to buy and you can answer them in real-time, which simplifies the overall process.

Moreover by using ProProfs Chat, one can easily communicate with the customers and can understand their needs in a better way. This also helps to generate leads as you can communicate about the other products you have and help customers understand their benefits through a one to one conversation.

And now the good news! Very few companies offer live chat software. By opting for ProProfs Chat, you are already one step ahead of the companies which do not invest in this indispensable customer support software. You can have an edge over your competitors by managing products more effectively and efficiently, and not to forget- “customer delight”.

ProProfs Chat for WordPress

If you are hosting a website and looking for a solution with regards to customer support, then ProProfs Chat is definitely a good option for you. Live Chat WordPress integration allows you to add chat on your website. With this amazing live chat software you can redress the customer complains in a jiffy. Also, you can extend help to prospects through chat invitations. This live chat solution helps you not only to reach more people but also decreases the time period of handling customer complaints.

How to use ProProfs Chat?

ProProfs Chat for WordPress can be used to add live chat feature to your website. You can add the chat window to the key pages or all the pages, depending upon your requirements. Whenever the visitors land on those pages, your support operators can send them chat invitations to explain the benefits and subtly take them through the sales funnel. Live support operators can solve the customer complaints anytime, anywhere as they can access chat on desktop as well as on their phones.

Requirements

While ProProfs Chat plugin for WordPress is free, but you need to subscribe to ProProfs Chat to use it. For viewing the packages and their cost, navigate to ProProfs Pricing. We offer 15 days free trial. One needs to click on “sign up free” tab and enjoy any plans for free.

Sign up for Live Chat Free Trial

Features of ProProfs Chat

Let us take you through some of the best features and their effects that make ProProfs Chat the best option for you:

Tracking: ProProfs chat allows you to track your customers, send them invitations for chat, know where they are coming from and fulfil their requirements.

Tickets: With ProProfs Chat, complaints can be recorded in forms of tickets when the chat operators are offline or busy with other customers, and even a priority can be set for the same. Once the operators are online, they can solve these issues. This way no complain remains unanswered.

Feedback: This feature allows you to take feedback from customers at the end of every conversation. This way you can better understand their requirements and know on what level their problems are being solved.

Chat Invites: Once the customers or visitors land on your key pages, the customer support operator can offer them help through chat invitations.

In depth reports: You can access the detailed reports like chat requests, operator login hours, chat ratings, chat transcripts and more which can help you track individual customer support operator’s performance.

Integrations: The compelling Chat support integrates seamlessly with CMS, CRM, MS dynamics, e-commerce, and email marketing tools. These integrations help you save the existing conversations with the visitors and customers for future needs.

Beautiful chat windows: One can easily customize their chat windows. You can have attractive customizable, different chat windows for different departments. ProProfs Chat even offers an extensive gallery of ready-made chat templates.

Data capturing: The live support chat software allows you to capture data through API. You can monitor certain departments and have a look at all the metrics related to operators, tickets, and more. Captured data can be exported in CSV format as well.

Canned responses: This feature allows you to send pre-written answers to the common, repetitive questions, which makes the entire chat process very quick.

Chat routing: The feature allows you to clarify how upcoming chat requests are sent to the available chat operators. Usually, chats are sent to the available operators automatically. Another way can be that they enter a queue from which an operator can pick them up on their own.

Chat greetings: This feature helps you to welcome website visitors with customized messages. Usually a more personalized, and targeted chat invitation is the prefered to initiate a conversation and engage a website visitor.

Anytime, anywhere: The software allows the operators to interact with customers anytime, anywhere. The chat can be accessed on iOS and Android devices along with the desktop version.

Installation

  1. Download the plugin from Download plugin.
  2. Upload proprofs-chat directory to WordPress plugins directory (/wp-content/plugins/).
  3. Activate the ProProfs Chat plugin through the Plugins menu in WordPress.
  4. Click the ProProfs Chat menu on the left.
  5. Follow the instructions.

Know more detailed steps, visit ProProfs Chat Plugin help.

FAQ

Do I need a ProProfs Chat account to use this live chat plugin?

Yes. You need to create your account on ProProfs Chat.

Is trial version of the software available?

Yes, 15 days trial version is available. Users can get well versed with the features.
Sign up for free trial here

Are there any limitations during the trial period?

No. During the trial period ProProfs offers enterprise version to all the customers.

Is it mandatory to install any other software to use ProProfs Chat?

No, all you need is ProProfs Chat plugin.

Is live chat support provided in case of problems faced while using the software?

A big yes! We are available 24*7 for all your doubts.

Can I use this live chat support service on all kinds of WordPress websites?

Yes, we provide live chat widget to any/all kinds of WordPress websites.

How many customers can I handle at the same time?

There is no limitation to the number of chats an operator can attend at the same time.

Do I need to be logged in to be available for chats?

Yes, you need to stay online to allow customers to contact you. If no one is available, your live chat window will be shown as a ticket form.

Is it possible to track on-site visitors through this ProProfs Chat plugin?

Sure! With ProProfs Chat plugin for WordPress, you can access visitor’s important (relevant) information. For example, you can know where they are coming from, what they want, the page they are currently viewing on your website.

Is it possible to customize chat windows?

Yes, each part of the chat window can be customized along with the company logo, chat theme and more. You can have different chat windows for different departments.

Can I use my own, customized live chat buttons?

Yes, it is possible. You can upload different type of buttons and use them on your live chat window.

Does your live chat software support other languages?

Yes, it is available in 72 other languages.

Is it possible to specify a user role to my live chat operators?

Yes – There are two user roles available in your ProProfs Chat software, i.e. admin and operator.

Can I personalize my live chat avatar?

Yes, it is possible. To edit the ProProfs Chat avatar, go to ‘my profile’, and click on EDIT icon. You can change the picture, name and welcome message of your avatar.

Does ProProfs Chat support multiple websites?

Yes, ProProfs Chat supports multiple websites using a single account. Additionally, you can customize the look of each chat window according to your preference.

Can the position of the live chat window be changed?

Definitely yes – you can keep it to the left or to the right.

Can I view chat transcripts?

ProProfs Chat saves each chat with customer as chat transcript for future reference, and you can view it from the transcript section.

Is there an option to delete some of the live chat transcripts?

Yes. View TRANSCRIPT and then click on delete.

Can live chat operators help one another when chatting with customers?

Yes, they can transfer the chat to other operators.

Can I deactivate my live chat widget momentarily without having to remove the plugin?

Yes, you can remove the Chat code from the pages you want to. The plugin would still be there.

What are the other integrations featured by ProProfs Chat?

Visit for more information.

Contributors & Developers

“ProProfs Chat – Live Chat Plugin for WordPress Website” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

2.0.0

  • New ProProfs Chat plugin for WordPress.
  • Sign in with ProProfs Chat.
  • Updated compatibility with PHP 7.1
  • ProProfs Chat plugin fully supports the newest version of WordPress.
  • ProProfs Chat plugin enhanced look and feel.
  • Included “Settings” link to ProProfs Chat plugin.

1.0.0

  • Initial release