Live Chat Plugin for WordPress Websites – ProProfs Chat

Description

ProProfs Chat is a SaaS-based live chat software that helps organizations communicate with their website visitors and customers in real-time. The live chat solution helps you understand the pain points of your visitors by monitoring their behavior. This gives you valuable insights into how to build a delightful support experience. ProProfs live chat tool also helps organizations boost their sales by capturing quality leads. To make it simpler for WordPress website users, we have launched our live chat support plugin too.

ProProfs Live Chat Software does not use any 3rd party service to function, under any circumstances. We legally acquired Live2Support in 2016. We are responsible for all the data that is processed when a customer chat is in progress and for the security of personal data.

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Terms of Use

How to Add ProProfs Live Chat Plugin to Your WordPress Website

Why Use WordPress Live Chat Plugin

Add a complete support package to your WordPress website by integrating a live chat software. It will help your business:

  • Learn Customer Pain-Points
    Your operators will get an edge with the use of live chat tool while providing support to customers. They’ll better understand what the customers want while they browse through your services. What’s more, operators can reach out in real-time when they see a visitor for long enough, on a page.

  • Provide Instant Support
    A live chat plugin will also help your operators reach visitors and provide instant answers to their questions. In case a visitor has doubts related to your services, they don’t have to wait in long call queues to get clarification. All they have to do is initiate a chat and get answers instantly.

  • Boost Brand Name
    By being proactive in terms of customer support with the help of a live chat plugin, you build a stronger stand for your brand name. The visitors and customers will always remember how quick you were to address their problems and would recommend it to all.

Besides this, the WordPress live chat integration will also help you increase sales hassle-free. Understanding how the use of such a vital plugin can help your business, ProProfs Chat has built one, which is easy to install.

Features of Live Chat Plugin for WordPress Website

The WordPress live chat plugin has various features on offer. Let’s get familiar with them below.

  • Chat Routing
    For quick support, you can route chats to operators. This helps you equally distribute the workload among all your operators. You can either route them manually or automatically by setting simple rules to reduce chat response time.

  • Chat Greetings
    Send your visitors personalized messages as they browse through your website. This will help operators keep your visitors engaged and improve brand loyalty.

  • Canned Responses
    Your operators can save their messages that are used for frequently asked questions to reduce response time with this feature. What’s more, they can easily manage multiple visitors at the same time.

  • Co-browsing
    Improve sales and support by anticipating what your visitors are looking at, with the use of the co-browsing feature. It will also help you provide step-by-step support in case they are stuck with a certain process like product sign-up or purchase.

  • Chat Reports & Analytics
    Access insightful reports to understand how your support team is performing and whether the visitors are happy with your services. This will allow you to bring in more strategies that boost customer delight as you improve services with their feedback.

  • Visitor Monitoring
    Get access to information like visitor name, email address, and which pages they are browsing, with the use of this feature. You can also track how long did a user stay on a specific page and initiate a chat in strategic moments.

  • Pre-Chat Form
    While visitor monitoring helps you understand the behavior, this feature allows you to capture leads for your business. Before a chat gets initiated, your operators can gather visitor details through this form and save them as leads. It also helps in narrowing down potential leads effectively.

  • Post-Chat Form
    The online live chat widget for WP also supports the use of post-chat form. This will help you gather valuable visitor feedback and how they would like your services to be improved further.

  • Announcements
    Let your website visitors learn what’s up and coming so they stay engaged with your brand. You can announce discounts, new feature launch, upcoming sales and much more with this feature.

  • Integrations
    ProProfs Live Chat plugin for WordPress website also allows you to integrate it with different platforms that help your operators provide a delightful experience. With CRM integrations like MS Dynamics, SugarCRM, and Salesforce, you can store leads, chat transcripts and more, so to help your operators understand which method to use while approaching the same lead for sales.

Benefits of Live Chat Plugin to WordPress Website

There are various benefits that your business can achieve by adding WordPress live chat plugin, the most prominent ones of them being:

  • Instant Support, Faster Connection
    Customers want instant help and live chat plugin is here to help you do that right. You can provide instant support to visitors and let them know the details for your products hassle-free.

  • Convenient Platform for Support
    With a live chat window on your WordPress website, visitors get a convenient option to get in touch with your business faster. No more call queues.

  • Boost Conversions & Sales
    With the use of live chat plugin, increase lead generation and convert them into sales. This happens by helping your visitors ask questions in real-time, which they can find answers to, instantly. Doing so will also help you simplify their buying process.

  • Attain Competitive Edge
    Live chat support is the perfect way to go one step ahead of your competitors. You can easily manage your products efficiently and build strong ties with customers.

How to Use Live Chat Plugin on WordPress Website

As you must have watched in the video above, it is easy to add live chat plugin to your WordPress website and that too in less than three minutes. What’s more, the tool supports all the platforms, you name it and we have it. Use it as Live Chat for web browser, Live Chat for Windows, and Live Chat for mobile applications – iOS as well as Android.

Requirements

While ProProfs Chat plugin for WordPress is free, you need to subscribe to ProProfs Chat to be able to use it. For viewing the packages and their costs, navigate to ProProfs Pricing. Click on the button below and enjoy WordPress live chat plugin for free.

Sign up for Live Chat Free Trial

Screenshots

  • Resolve your customers queries instantly.
  • Login to your ProProfs Chat account from WordPress Dashboard.
  • ProProfs Chat WordPress plugin successfully installed.
  • ProProfs Chat Reports.
  • ProProfs Chat Dashboard View.
  • ProProfs Chat Customization Settings.
  • Operator Performance Monitoring Report.
  • Support Team Monitoring Report.

Installation

  1. Download the plugin from Download plugin.
  2. Upload proprofs-chat directory to WordPress plugins directory (/wp-content/plugins/).
  3. Activate the ProProfs Chat plugin through the Plugins menu in WordPress.
  4. Click the ProProfs Chat menu on the left.
  5. Follow the instructions.

Know more detailed steps, visit ProProfs Chat Plugin help.

FAQ

Do I need a ProProfs Chat account to use this live chat plugin?

Yes. You need to create your account on ProProfs Chat.

Is trial version of the software available?

Yes, 15 days trial version is available. Users can get well versed with the features.
Sign up for free trial here

Are there any limitations during the trial period?

No. During the trial period ProProfs offers enterprise version to all the customers.

Is it mandatory to install any other software to use ProProfs Chat?

No, all you need is ProProfs Chat plugin.

Is live chat support provided in case of problems faced while using the software?

A big yes! We are available 24*7 for all your doubts.

Can I use this live chat support service on all kinds of WordPress websites?

Yes, we provide live chat widget to any/all kinds of WordPress websites.

How many customers can I handle at the same time?

There is no limitation to the number of chats an operator can attend at the same time.

Do I need to be logged in to be available for chats?

Yes, you need to stay online to allow customers to contact you. If no one is available, your live chat window will be shown as a ticket form.

Is it possible to track on-site visitors through this ProProfs Chat plugin?

Sure! With ProProfs Chat plugin for WordPress, you can access visitor’s important (relevant) information. For example, you can know where they are coming from, what they want, the page they are currently viewing on your website.

Is it possible to customize chat windows?

Yes, each part of the chat window can be customized along with the company logo, chat theme and more. You can have different chat windows for different departments.

Can I use my own, customized live chat buttons?

Yes, it is possible. You can upload different type of buttons and use them on your live chat window.

Does your live chat software support other languages?

Yes, it is available in 72 other languages.

Is it possible to specify a user role to my live chat operators?

Yes – There are two user roles available in your ProProfs Chat software, i.e. admin and operator.

Can I personalize my live chat avatar?

Yes, it is possible. To edit the ProProfs Chat avatar, go to ‘my profile’, and click on EDIT icon. You can change the picture, name and welcome message of your avatar.

Does ProProfs Chat support multiple websites?

Yes, ProProfs Chat supports multiple websites using a single account. Additionally, you can customize the look of each chat window according to your preference.

Can the position of the live chat window be changed?

Definitely yes – you can keep it to the left or to the right.

Can I view chat transcripts?

ProProfs Chat saves each chat with customer as chat transcript for future reference, and you can view it from the transcript section.

Is there an option to delete some of the live chat transcripts?

Yes. View TRANSCRIPT and then click on delete.

Can live chat operators help one another when chatting with customers?

Yes, they can transfer the chat to other operators.

Can I deactivate my live chat widget momentarily without having to remove the plugin?

Yes, you can remove the Chat code from the pages you want to. The plugin would still be there.

What are the other integrations featured by ProProfs Chat?

Visit for more information.

Contributors & Developers

“Live Chat Plugin for WordPress Websites – ProProfs Chat” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

2.0.0

  • New ProProfs Chat plugin for WordPress.
  • Sign in with ProProfs Chat.
  • Updated compatibility with PHP 7.1
  • ProProfs Chat plugin fully supports the newest version of WordPress.
  • ProProfs Chat plugin enhanced look and feel.
  • Included “Settings” link to ProProfs Chat plugin.

1.0.0

  • Initial release