FAQ

How to sign up for a PayHere Merchant Account?

Go to PayHere website & apply for a Merchant Account.
https://www.payhere.lk

How to enable On-site checkout?

Go to WooCommerce Settings > Payments > PayHere > Manage and tick “Enable On-site checkout”

Does the plugin support WooCommerce Subscriptions?

Yes. Supported Subscription products can be checked out with the gateway.

What are the limitations in support for WooCommerce Subscriptions?

1. Only one subscription can be checked out at one time
2. An order cannot contain normal and subscription products
3. Trial and billing periods must be equal
4. The trial length cannot be larger than one billing period
5. Synchronized subscriptions are not supported
6. The ‘daily’ billing period is not supported
7. Free trials cannot be processed

How do customers use the Save Card Feature?

You should be a PayHere PREMIUM plan subscriber or using a PayHere Sandbox account to use this feature. After enabling the feature as explained in the “How do I use Use PayHere Tokenized Cards?”, customers will automatically see a “Save Card” tick mark when paying.

On their next visits, customers will be offered the option of paying with their saved card.

Can customers remove their Saved Card?

Yes. Customers should to navigate to My Account > Saved Cards. This menu will only appear for customers with saved cards.

Once in the menu, click “Remove Card”.

How do I integrate PayHere Tokenized Cards?

1. You should be a PayHere PREMIUM plan subscriber or using a PayHere Sandbox account to use this feature
2. Login to your PayHere Merchant Account
3. Navigate to Settings > Business Apps > Create App
4. Generate an App ID and App Secret
5. Go to WooCommerce Settings > Payments > PayHere > Manage
6. Click “Enable Tokenizer”
7. Copy and paste the App ID and App Secret generated in Step 4
8. Click Save

Can I view the list of customers with Pre-approved (saved) cards?

Yes. Navigate to WooCommerce > Cards on files