Description
Fake Cash on Delivery orders cost you shipping, return fees and stock that sits in a courier van. OrderProof makes every COD customer prove their phone number before you ship: they receive a one-time code on WhatsApp and type it to confirm the order.
No SMS gateway, no per-SMS bills: codes are sent from your own WhatsApp Business number through Meta’s official WhatsApp Cloud API. It works for customers in any country.
How WhatsApp OTP verification works
- A customer places a Cash on Delivery order.
- The order waits in “Awaiting WhatsApp verification”. It holds no stock and no “New order” email is sent yet.
- The customer gets a 6-digit code on WhatsApp and types it on the verification page (with a copy-code button in WhatsApp).
- The order becomes a real order: stock is reserved and your usual emails go out.
- Orders that are never verified are cancelled automatically after a few hours.
Test mode lets you try the whole flow before you connect WhatsApp: the code is shown on the verification page instead of being sent.
Free features
- WhatsApp OTP verification for Cash on Delivery orders (WhatsApp Cloud API, no SMS)
- Worldwide phone validation: numbers are read with the calling code of the customer’s billing country
- Duplicate order limit: max X orders per phone number in Y hours
- Blacklist phone numbers, emails and IP addresses, one click from the order page
- Order statuses: “Awaiting WhatsApp verification”, “Awaiting confirmation” and “Delivery refused” (which restocks products)
- One-click WhatsApp confirmation message from the order page ({name}, {items}, {total}, {address}…)
- Customer history on every order: delivered vs refused orders
- Classic checkout and the Checkout block, with or without HPOS
- Translation-ready (French and Arabic translations coming to translate.wordpress.org)
OrderProof Pro
- Smart OTP: skip the WhatsApp code for trusted repeat customers
- Risk score (0–100) on every order, and automatic blocking of high-risk customers
- Auto-blacklist after X refused deliveries
- More WhatsApp templates: shipped, out for delivery…
- Delivery success-rate report
External services
This plugin connects to the WhatsApp Business Platform (Cloud API), operated by Meta Platforms, Inc., to deliver one-time verification codes.
- When: only if you turn on WhatsApp OTP, turn Test mode off and enter your own Cloud API credentials; then each time a Cash on Delivery order needs verification or the customer asks for a new code.
- What is sent: the customer’s phone number, the one-time code, and the name and language of your message template, to
https://graph.facebook.com/with your access token. - Terms: https://www.whatsapp.com/legal/business-terms
- Privacy policy: https://www.whatsapp.com/legal/privacy-policy
No other data leaves your site, and nothing is sent while WhatsApp OTP is off or in Test mode.
Screenshots
Installation
- Install and activate the plugin.
- Go to WooCommerce Settings OrderProof.
- Turn on WhatsApp OTP and Test mode to try the flow on your store.
- To send real codes, follow the guide on the settings page: create a WhatsApp Business app in Meta for Developers, create an approved message template of the Authentication category (with a copy-code button), and enter your Phone number ID, access token and template name. Then turn Test mode off and use “Send test code” to check the setup.
FAQ
-
Does OrderProof send SMS?
-
No. Codes are only sent on WhatsApp, from your own WhatsApp Business number.
-
What does WhatsApp verification cost?
-
OrderProof does not charge per message. Meta bills your WhatsApp Business account for each authentication message; prices depend on the customer’s country and are listed on Meta’s pricing page.
-
Which countries are supported?
-
All of them. Each phone number is read with the calling code of the customer’s billing country, so a store in France can verify customers in Belgium, Morocco or Canada.
-
What happens if a customer never enters the code?
-
The order stays in “Awaiting WhatsApp verification” without holding stock, and is cancelled after the number of hours you choose (2 by default).
-
Does it work with other payment methods?
-
Phone rules, limits and the blacklist can protect every payment method (uncheck “Only Cash on Delivery orders”). WhatsApp OTP applies to Cash on Delivery orders.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“OrderProof – OTP Order Verification for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “OrderProof – OTP Order Verification for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.2.3
- Plugin author is now Digital Services SARL (https://dssarl.com/).
- Screenshots retaken from the WordPress.org version; captions match the images.
- No functional changes.
1.2.2
- Admin and verification-page CSS and JavaScript are now loaded with wp_enqueue_style / wp_enqueue_script.
- Translations are delivered by translate.wordpress.org.
1.2.1
- Faster orders list: each customer’s order history is looked up once per page load.
- Plugin name in readme.txt now matches the plugin header.
1.2.0
- New: step-by-step guide on the settings page for connecting your own WhatsApp Business number.
- New: “Send test code” button that sends a real code to your WhatsApp and shows Meta’s exact error if the setup is wrong.
1.1.0
- New name: OrderProof (formerly COD Guard).
- New: WhatsApp OTP verification for Cash on Delivery orders through the WhatsApp Cloud API. No SMS.
- New: worldwide phone numbers, read with each customer’s billing country calling code.
- New: “Awaiting WhatsApp verification” order status; unverified orders hold no stock and are cancelled automatically.
- Fix: the store’s “New order” email and the customer’s “Processing” email are now sent for orders that use OrderProof statuses.
1.0.1
- Fix: on stores using the classic order storage, the per-phone order limit and customer history counted every order in the store instead of only that customer’s orders.
1.0.0
- First release.