oliver-pos

We attempted to implement Oliver POS (v2.4.2.6) on a WooCommerce site and were unable to complete the initial connection process. After entering the subscription key, the plugin simply spins and returns: {“exceptions”:null,”Message”:null,”opConnect”:”noResponse”} To rule out local configuration issues, we conducted direct server-level testing of the API endpoints used by the plugin. From our production server, the Oliver endpoints revealed in their plugin consistently return HTTP 500 (Internal Server Error). This confirms the failure is occurring server-side within Oliver’s API, not within WordPress or WooCommerce. Additionally, the plugin does not surface meaningful error messages. Instead of reporting the upstream 500 response, it returns a generic “noResponse” result, which makes troubleshooting unnecessarily difficult. Oliver advertises 24/7 support, yet when attempting to contact support during this issue, we were informed no one would be available for approximately 15 hours. For a POS system that relies on external API connectivity, that level of responsiveness is concerning. We cannot recommend a POS solution where: Core onboarding endpoints return 500 errors, Errors are suppressed rather than properly reported, Support is not immediately accessible despite 24/7 claims. (also see all none responsive requests in other reviews!!) Until API reliability and support responsiveness improve, we would advise not to consider this as a reliable POS solution!!

This plugin has a lot of potential. When it works it works well. Many of the features it claims to have do not work properly or maybe I am unable to get them to work, however since support is non-existant I do not know. My last support ticket took 6 weeks to be resolved. SUPPORT, SUPPORT, SUPPORT.

I spent hours analyzing the right POS solution with my client only to select OliverPOS, purchase the paid plan (luckily it’s just a 7-day free trial) and then find out it is no longer being supported. This was confirmed by their support team. Plugin should be removed from the directory.

I have four days since I payed, The key provided to me does not work, it is imposible to get support, nobody answer support email, link to ticket is broken, facebook nobady answer. Terrible

This extension works well at first glance. But unfortunately, even if unlike others I managed to get support feedback via their site, each of the responses was “it’s on Woocommerce’s side, we can’t do anything”. I think that this extension had its moment of glory but that now (they are normally preparing big changes according to their support) the support leaves something to be desired, the extension itself seems to be abandoned with no one behind it. If you are looking for a POS extension for your store, consider another one, you will relieve yourself of a headache. Once again, it’s a shame because initially the extension does the job perfectly.

my subscription has been deactivated after I didnt get any response from support. Now I cant even log in to ask a question. its a nightmare.