Mindlytics – Order Notifications for WooCommerce

FAQ

Do I need a Mindlytics account?

Yes. You create one during setup, with your site name and admin email filled in. A 14-day Dominate trial starts when you connect WhatsApp. See mindlytics.in/pricing for plans.

Do I need a WhatsApp Business account?

You connect a WhatsApp number to Mindlytics through Meta during setup. Messages are sent with the official WhatsApp Business Platform from Meta.

Does WhatsApp charge for messages?

Meta charges for some business-initiated WhatsApp messages, depending on the message type and the customer’s country. See Meta’s WhatsApp Business Platform pricing for current rates.

Can I change what the messages say?

Yes. Messages and automations are edited in Mindlytics. The plugin’s Automations tab has an Edit link for each one.

Does the plugin send WhatsApp messages itself?

No. The plugin sends store events to Mindlytics, which sends the WhatsApp messages. Order events use WooCommerce’s own webhooks, registered when you connect.

How does the “Order shipped” message work?

WooCommerce has no built-in “Shipped” order status. Shipping plugins add their own. In Mindlytics, choose which order status means shipped for your store, and the message sends when an order moves to it.

Which shipment tracking plugins are supported?

Advanced Shipment Tracking and WooCommerce Shipment Tracking. The tracking number, carrier and tracking link are added to order messages.

Does it work with the Checkout block and HPOS?

Yes. Abandoned carts are detected on both the Checkout block and the classic checkout, and the plugin is compatible with WooCommerce High-Performance Order Storage (HPOS).

Do guest checkouts get cart reminders?

Yes, once the guest has typed a phone number on the checkout form. Guests who leave before typing one cannot be messaged. With the Checkout block, make the Phone field required to reach more guests.

What is the cart reminder delay?

You choose it in WooCommerce > Mindlytics > Settings, from 30 minutes to 24 hours. The default is 60 minutes.

Where do customer replies go?

To your Mindlytics inbox, where your team can answer in the same chat.

What happens when I disconnect?

Disconnect in WooCommerce > Mindlytics > Settings. Mindlytics stops sending and removes the webhooks it registered on your store. Nothing needs deleting by hand.

What external services does this plugin use?

This plugin connects to Mindlytics (mindlytics.in) to send WhatsApp messages. Specifically:

• During connect, your browser is redirected to the Mindlytics app to authenticate your account.
• Abandoned cart events are sent to the Mindlytics backend for processing.
• Order and customer data is forwarded via WooCommerce native webhooks to the Mindlytics backend. Orders include the customer’s order page link and, with a shipment tracking plugin, the tracking number, carrier and link.
• Abandoned cart events include the customer’s billing country, used to read phone numbers typed without a country code.
• “Set up Mindlytics” opens the Mindlytics app with your site name and admin email filled in, only when you click it.
• WooCommerce > Mindlytics reads your store’s status, setup checklist, automations and storefront settings from Mindlytics, and sends your switches back, signed with your store’s secret.
• Shoppers’ sign-ups from pop-ups and “Notify me on WhatsApp” (phone number and consent text) are sent to Mindlytics, which messages them.
• Mindlytics writes each order’s last WhatsApp messages (template, status, time) to the order, shown in the orders list.

See the Mindlytics Privacy Policy for how data is handled.

No data is sent to external services until you explicitly connect your store.