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Free live chat + 24/7 automated bot

Description

  • Get 24/7 automated live chat support for a positive customer experience round-the-clock.
  • Add shortcuts for your live agents to provide quick responses with ease.
  • Our Android and IOS mobile applications make it easy to support customers wherever, whenever they need help.

GET AUTOMATED CUSTOMER SUPPORT

Training your chatbot is simple. As you provide answers to commonly asked questions, response sets are automatically generated. Behind the scenes, our award-winning language processor learns to match questions with the relevant keywords you have provided. Whenever you want to make adjustments, you can remove unwanted content with one click.

Now, it’s time to sit back and watch your bot answer questions all by itself. Whenever you’re away, your bot will continue providing friendly customer support 24/7. Immediately switch to live support with the click of a button. The best part? Our bots are fool-proof. If your bot doesn’t recognize a question, it will transfer the conversation to a live agent – seamlessly.

PROGRAM SHORTCUTS FOR LIVE AGENTS

Help your live agents get more done faster with chat shortcuts. When a customer asks a question, your agent can begin typing keywords to pull up relevant responses. In just a few keystrokes, they can find answer they’re looking for and reply to the customer – without having to type out the full response.

These shortcuts not only save time, but also improve the customer experience by enabling your live agents to provide quick communication that your customers will appreciate. We also offer integrations for third-party apps like Slack, HipChat and Shopify, so all your platforms are covered.

CLOSE MORE SALES, EVEN WHEN YOU’RE AWAY

Having 24/7 customer service means you’ll be able to close more sales. After normal business hours end, your bot can continue answering customer inquiries, making purchase recommendations and guiding them to a sale.

Every week, our bots help close thousands of sales for our customers, earning hundreds in thousands of dollars in revenues. Without adding any additional manpower—you, too will see major results.

Train Your Bot Teach it the right responses to your customers’ questions.

Input Shortcuts Program responses to frequently asked questions for greater efficiency.

Watch Your Bot Go Get 24/7 support and utilize your easy-to-use dashboard to monitor metrics about customer interactions.

REMARKABLE TECHNOLOGY Our natural language processing engine is unlike any other.

SEAMLESS EXPERIENCE Your bot is easy to train and provides exceptional customer interactions.

HELPFUL FEATURES Program shortcuts that allow your live agents to provide quicker responses.

CONVENIENT INTERFACE Easily switch between automated support and live agents.

TOP QUALITY We offer advanced features like queue systems, analytics and much more.

EXPERT SUPPORT We have nearly a decade of experience building bots and a 9/10 rating on the Shopify app store.

About us

Botego Inc, incorporated in New York in 2012, is focused on Natural Language Processing (NLP) technologies and provides Chatbot solutions based on its proprietary algorithms. Customers include UBER, Johnson&Johnson, Coca Cola, Unilever and many others. Our Natural Language Processing engine supports 26 languages.

Screenshots

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Installation

Step-by-step Guide:

  1. Go to the plugings page and activate livechat24-7.
  2. Click the settings link of livechat24-7
  3. Enter your livechat24-7 account ID and then go to the frontend of your website to see your new chat widget in action!

FAQ

Is it free?

Yes, it’s completeley free with one live agent. If you need more, it’s only $29/mo (with longer chat history log and e-mail support)

How does it work?

It simply learns from the conversations as you engage with your customer. And builds a knowledge base to start delivering the most relevant answers automatically.

How can I sign up?

Simply follow the instructions and sign up with one clich using your social media accounts!

Reviews

Seems very promising

This plugin seems very promising. It took some time to understand how to properly set it up (but it was not too difficult and the graphical interface on their website is simple and instructive). In summary so far after two days testing it works quite well. It answers incorrectly a few times despite having the question in the knowledge base. However, provides reasonably good answers most of the time. The only downside is that I can’t get in contact with the maker of this plugin which is worrying. I will go for a subscription if I can get in contact with Botego. I would give 5 stars if there was a way to ask a few questions to the maker of the plugin.

Not quite right yet

It has promise and I paid the $120 to move higher up with my issues. If they fix the bugs it could really be something. I would pay more to have the bugs fixed.

Just a toy now.

Does not work on Ipad or Iphone

Screen hangs and says loading and never resolves, newer iphone chat will open but keypad hides chat window- Desktop only works, sent a bug report to plugin developer and they denied that there were mobility problems with chatbot, not ready yet to use, needs mobile, ipad compatibility on IOS.

Excellent service, works instantly like a charm

Highly recommended. We’ve tried several chat services before resulting in this one. Used multiple free trial services of paid services, but the competition, paid or unpaid, is more complicated to install, requires more resources on my server, and is slower to respond from the moment a chat starts until we get notified.

Live chat + chatbot looks the perfect match to our needs. Our needs are a fast, reliable, responsive chat service which can support multiple simultaneous chats, easy to install, no complicated settings and lightweight on our servers.

Read all 10 reviews

Contributors & Developers

“Free live chat + 24/7 automated bot” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.0

  • The first version

1.1

  • Text and Picture updated