Kommunicate – WP livechat and chatbots plugin for WordPress

Description

Kommunicate’s live chat plugin enables you to talk to your website visitors easily through live chat and chat-bots. You can add any Dialogflow, Amazon Lex, or custom-made chat-bots to your website using the plugin. The plugin is super easy to integrate and comes with a free plan.

More features you can use:

  • Live Chat – Intelligent, user-friendly and beautiful chat widget for your customer conversations.
  • Welcome Messages – Create custom and conditional Welcome Messages to greet your visitors automatically.
  • Away Messages – Always be present for customers even when your agents are offline by configuring Away Messages.
  • Lead Collection – Never let a lead slip away and gather contact details by using in-chat Lead Collection forms.
  • Quick Replies – Set up instant responses for repetitive and common queries to reduce response time.
  • Push Notifications – Set up interactive alerts for both your agents and customers for new messages in conversations.
  • CSAT Score – Get customer rating and feedback in the chat itself and act upon it.
  • Tags – Add tags to recognize the conversation better and search using advanced filters.
  • Helpcenter and FAQs – Create FAQs for generic and recurring customer queries and use them in the chat widget and educated knowledge base page.
  • Mailbox – Connect your support email to assign agents and reply to customer emails from one place.
  • Contact Management – Automatically fetch, edit and add information about your visitors, leads, and customers.
  • Conversation Routing – Select automatic or manual routing rules to assign conversations to your agents and bots.
  • Proactive Support – Send messages to visitors and customers for re-engagement, activation and customer success.
  • Team Roles – Manage your team, and assign roles and access permission level to each of your agents.
  • Facebook Page – Receive queries form your Facebook page in the dashboard itself.
  • Bots and Automation – Do more with bots so your agents can concentrate on what only humans can do.
  • Bot Integration – Automate, be available 24*7 and accelerate your support by integrating AI-powered bots.
  • Codeless Bot Integration – Integrate bots from major bot builder platforms such as Dialogflow and Amazon Lex.
  • Conversation auto-resolve – Automatically resolve the conversations where users have not replied after a set time.
  • Integrations – Connect your favorite apps and easily move data to-and-fro from Kommunicate.
  • Zapier – Connect with 2000+ apps using Kommunicate’s Zapier integration and create your own workflows.
  • Downloadable Reports – Download complete reports in editable formats for sharing and your own data analysis.
  • Developer friendly Tech – Developer-friendly, secure and scalable tech infrastructure for businesses of all size.
  • Native SDKs – Integrate Kommunicate in your apps with powerful and customizable Android and iOS SDKs.
  • Hybrid SDKs – Powerful and easy-to-integrate Hybrid SDKs for Ionic and PhoneGap platforms.
  • Reporting Dashboard – Get a holistic view of your overall team performance using powerful reporting dashboard.
  • Dedicated Hosting – Take complete control of your data by choosing from shared, dedicated and on-prem hosting.
  • Platform APIs – Build customer support platform your own way using our Platform APIs made for enterprises.
  • Agent Apps – Android and iOS apps for your agents to reply to the customer conversations on the go.
  • And many more features, Right after you install the plugin. you will be able to chat with your visitors. You can manage the conversations and configurations, create chat-bots, and many other advanced configs from a dedicated dashboard.

Support

For support, please contact us via chat on our website or reach out to support@kommunicate.io

Screenshots

  • kommunicate plugin settings page

Installation

Adding live chat on your WordPress websites and as easy as it gets. Leverage the live chat to interact with your website visitor and customers easily by following these steps :

  • Clone this repository into your plugins directory or download the zip file and unzip on your plugins directory.
  • or Install the Free plugin from the WordPress plugin store and activate it.
  • Go to Plugin settings, then Enter Your APP_ID from kommunicate to enable chat widget.
  • Voila! Live chat is now active on your website.
  • Open the website, refresh it and check out the chat plugin. You will find it in the bottom-right corner.
  • You might need to clear cache if your using any cache plugin to see your updates.

Note: You will need a free kommunicate account to get APP_ID: Sign Up here

FAQ

Are you GDRP compliant?

Yes, Kommunicate is GDPR compliant. We are committed to your data privacy and security. Please review our privacy policy to know more. If you have any questions about data privacy and security, you can mail us at privacy@kommunicate.io.

Is there a free plan?

Yes, we do have a free forever plan. It comes with basic live chat, and you can add up to 2 team members.

How does the 30-day trial work?

You can sign up for free to leverage the benefits of the full-fledged support platform for 30 days. Credit card details are not required for the trial period. Post the 30 days; you can upgrade to your preferred plan, or else you will be automatically downgraded to the free forever plan. We will not terminate the services.

How can I add team members?

You can add a team member by inviting them from the Kommunicate Dashboard. Go to Dashboard→ Settings and click on ‘Teammates’ under the ‘Team’ section. Just enter the emails of your team members, assign their roles, and we will send them an invitation to join your team. Please note that your billing will automatically change once you update the number of agents you have.

How can I add a bot in live chat?

You can easily add bots in the Kommunicate live chat widget. Go to the Bot section and integrate Dialogflow, Amazon Lex, or any other third-party/custom bot. Then assign the conversations to your newly created bot from the Conversation Rules section. Refer to our docs to know more about bot configuration.

Is there a way to store templated messages for a quicker response?

You can use Quick Replies to create templated messages for generic user queries. Go to Dashboard → Setting and click on Quick Replies under the Team section. Click on ‘Create Shortcut’ and enter a shortcut name and full message to be displayed.
One example could be using ‘bot’ as a message shortcut for ‘Are you looking for bot integration? We can help you. You can use Kommunicate’s Dialogflow integration to make your bot or request a custom bot from us’. You can trigger this message in chat by sending a word preceded by a slash(/) and shortcut name. ‘/bot’ in the case mentioned above.

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Contributors & Developers

“Kommunicate – WP livechat and chatbots plugin for WordPress” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.0.0

  • Initial release