Description
In many countries people prefer to buy through WhatsApp. Kanasta lets them do it without losing your WooCommerce order management: the order is created in WooCommerce (stock, statuses, emails, reports) and the customer lands in WhatsApp with every detail already written.
What you get for free
- “Order via WhatsApp” checkout method – the order is created in WooCommerce and the customer is sent to WhatsApp with the products, totals, shipping, name, phone, address and notes.
- Works with the new block checkout and the classic checkout.
- WhatsApp button on product pages – sends the product, chosen options (variations) and quantity.
- WhatsApp button on the cart page – sends the whole cart.
- Floating WhatsApp chat button on every page – visitors ask you anything and the message includes the page they were on.
- Editable messages with tags like
{order_number},{items},{total},{customer_name},{shipping_address}. Empty lines are removed automatically. - Order received page and email include a “Send my order via WhatsApp” button, and WhatsApp can open automatically.
- Choose the order status: on hold (reserves stock), pending payment or processing.
- Translated to Spanish and Portuguese.
- HPOS compatible.
Kanasta Pro
- Sales team: several WhatsApp numbers with automatic rotation (in turns or random). Each order keeps its agent.
- Business hours: show a “we are closed” notice with the next opening time, or hide the WhatsApp options while closed.
- Messages to customers in one click from the order screen: order confirmed, payment reminder, on its way, ready for pickup.
Trademarks
WhatsApp is a trademark of WhatsApp LLC and WooCommerce is a trademark of Automattic Inc. Kanasta is an independent plugin and is not affiliated with, endorsed or sponsored by either of them.
Screenshots
Installation
- Install and activate WooCommerce and Kanasta.
- Go to WooCommerce Kanasta and enter your WhatsApp number with the country code (for example 595981123456).
- Check WooCommerce Settings Payments to rename or reorder the “Order via WhatsApp” method.
FAQ
-
Does it need the WhatsApp Business API?
-
No. Kanasta uses WhatsApp links (wa.me), so it works with regular WhatsApp and WhatsApp Business. There is nothing to connect or pay to Meta.
-
Is the order really created in WooCommerce?
-
Yes. With “Order via WhatsApp” the order is created like with any payment method, so stock, emails, statuses and reports work as usual. The payment and delivery are agreed in the chat; mark the order as processing or completed when it is paid.
-
Does it work with the block-based checkout?
-
Yes, with both the Checkout block and the classic
[woocommerce_checkout]shortcode, and with the Cart block and the classic cart. -
What if the customer does not send the message?
-
The order is kept “on hold” (or the status you choose), and the order received page and the order email still show the WhatsApp button.
-
Can I change the messages?
-
Yes, in WooCommerce Kanasta. Use asterisks for bold text in WhatsApp.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Kanasta – Chat Orders for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Kanasta – Chat Orders for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.2.0
- First public release.