This plugin adds Jitbit Help Desk widget to every page of your WordPress blog.
To use this plugin you need to have a Jitbit Help Desk account. You can register for a free trial here: http://www.jitbit.com/hosted-helpdesk/trial/ It takes 30 seconds and does not require a credit card.
After the registration, you will get your own Help Desk URL (https://%your_company_name%.jitbit.com/helpdesk), you will need it to make this plugin work.
Also please note that all communication between your WordPress site and Jitbit servers is secured with SSL.