Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It’s a customer communication platform with a suite of integrated products for every team – including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

With this plugin, you can add the Intercom Messenger to your website in just a few clicks and start chatting to customers and visitors to your website right away.

Your logged-in customers will be tracked in Intercom as users, and visitors who aren’t customers (or aren’t logged in) will be tracked as leads.


Installation Instructions

Installing Intercom on your WordPress site takes just a few minutes.

If you aren’t already an Intercom customer, you can find full instructions on signing up and installing Intercom using the WordPress plugin here.

If you’re already an Intercom customer, you can find instructions in the in-app setup guide. The first thing you’ll need to do is install and activate the plugin – you must be using WordPress v4.2.0 or higher and have the ability to install plugins in order to use this method.

Note: This plugin injects a Javascript snippet on your website frontend containing dynamic user data. Some caching solutions will cache entire pages and should not be used with this plugin. Doing so may cause conversations to be delivered to the wrong user.


This paid plugin should not be in this repository

I have installed the app, gone through the supposed “onboarding” and I came to the last page at the bottom is says …

“You won’t see the Intercom Messenger until you start a free trial”

and you need to provide your ‘credit card’ to access the 14 day free trial … it also says free forever, this is sending very mixed messages. This is not

I find this level of untruth unpalatable, marketing 2000 style in the hope you will forget to unsubscribe and they will get a payment from you.

This product should not be on the WordPress repository.


I have tried using this on previous versions of WordPress as well and to no luck have I ever been able to get this to work. I have made sure to follow the provided directions from Intercom and made sure any caching or minifying options are kept off.

If someone can help me get this thing working then I’d be more then happy to change my rating, otherwise I cant see any reason to change it from 1 star.

Thanks for reading.

Read all 3 reviews

Contributors & Developers

“Intercom” is open source software. The following people have contributed to this plugin.


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