Description
This plugin adds a clear, visible “withdraw from contract” function to a WooCommerce store, as required for distance contracts under Croatian consumer protection law (the amendments adopted on 29 May 2026, with the withdrawal-button obligation applying from 19 June 2026).
WooCommerce’s built-in order cancellation is not the same as the legal right of withdrawal: cancellation is only available before an order is processed, while the right of withdrawal applies after delivery, within the statutory period. This plugin implements the latter.
Key features
- A “Withdraw from contract” button on each eligible order in My Account > Orders (logged-in customers).
- A guest flow: customers who checked out without an account enter their order number and e-mail, and receive a confirmation link (valid 60 minutes) sent to the order’s e-mail address. This prevents anyone but the inbox owner from starting a withdrawal.
- A clean two-step confirmation (review, then confirm). No discouraging messages or hidden steps (no dark patterns).
- Automatic confirmation e-mail to the customer, with an exact timestamp (durable medium).
- Notification e-mail to the shop, with full request details and a link to the order.
- A request log in the admin area (WooCommerce > Withdrawal requests).
- Exemptions for products with no right of withdrawal (e.g. personalised or made-to-order goods), set per product, per variation, per category, or manually per order.
- Configurable trigger order status, withdrawal window length, optional buffer days, recipient e-mail, and exempt-product notice text.
Important
This plugin is a technical tool to help a store offer a withdrawal function. It does not constitute legal advice, and it does not by itself guarantee full legal compliance. Store owners remain responsible for their terms of sale, pre-contract information, and overall compliance. For the withdrawal window to be accurate, orders must be marked with the configured trigger status (default: Completed) after delivery.
Installation
- Upload the plugin folder to
/wp-content/plugins/, or install it through the WordPress “Add New” plugins screen. - Activate the plugin. WooCommerce must be installed and active.
- Go to WooCommerce > Settings > Contract withdrawal to configure the trigger status, window length, buffer, recipient e-mail, and exempt-product notice.
- Optionally mark products, variations, or categories as exempt from withdrawal under each product’s data panel or the category screen.
FAQ
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Does this replace WooCommerce order cancellation?
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No. Cancellation and the right of unilateral withdrawal are different. This plugin adds the legal withdrawal function, which applies after delivery within the statutory period.
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When does the withdrawal window start?
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From the moment an order reaches the configured trigger status (default: Completed). The plugin records that timestamp so the window does not drift if the order is edited later.
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Can guests (customers without an account) withdraw?
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Yes. They enter their order number and e-mail, then confirm via a link sent to the order’s e-mail address.
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Does the plugin change the order status automatically?
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No. It records the request and notifies the shop. Processing the request (refunds, status changes) is done manually by the store.
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Is this legal advice?
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No. It is a technical tool. Store owners are responsible for their own legal compliance.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“H1Design Contract Withdrawal for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
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Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- Initial release.