GhostParse

Description

Most email plugins only change how WordPress sends email. GhostParse is about the email that comes back: customer replies, questions about orders, and email to your support address, received into WordPress and matched to the order it’s about. Sending from your own domain is included, so the replies you send are delivered.

Autopilot for WooCommerce: customer email answered for you

• Customer emails are read by AI, matched to their WooCommerce order, and answered from the order’s real details: status, items, shipping, and tracking from WooCommerce Shipment Tracking, Advanced Shipment Tracking or YITH Order Tracking.
• For each kind of email (where’s my order, returns, changes, cancellations, product questions, everything else) you choose: answer automatically, draft a reply in the Inbox for you to check and send, or leave it for you.
• It never changes an order: changes, cancellations and returns become a To do on the order. Order details are only used when the sender is shown to be the order’s customer, and it never invents tracking, dates or refunds.

Customer replies come back to the order

• Order emails to customers get a reply address made for that order. When the customer replies, the reply is added to the order as a note, the order is flagged “Customer replied” in the orders list, and you’re emailed.
• Email customer from the order page, in your WooCommerce email style, with saved messages and placeholders like {first_name} and {order_number}. It’s noted on the order, and the customer’s reply comes back to it.
• Works with orders stored as posts and with WooCommerce’s order tables (HPOS).

Receive email into WordPress

• Click Connect and email to your GhostParse addresses (all of them, or only some, like support@yourdomain.com) arrives in WordPress, signed and checked.
• Inbox: received email in the admin, with attachments in the Media Library if you want, and a reply box that sends a threaded reply.
• Post by email: email to an address you choose, from someone with an account who can write posts, becomes a post (draft, for review, or published). By default only from senders that pass DMARC.
• For developers: the ghostparse_email_received action gets every email as parsed data: from, to, subject, text, html, the reply without the quoted thread, attachments, and the fields your GhostParse parsers extract.

Sending from your own domain

• Email WordPress sends (password resets, WooCommerce orders, contact forms, and your replies) can go out through GhostParse from your verified domain, DKIM-signed and with bounces handled. It works through wp_mail(), so you don’t change other plugins.
• Your verified address is always the From address; another plugin’s From address (a contact form’s visitor, say) becomes the Reply-To.

You need a GhostParse account: ghostparse.com. GhostParse doesn’t keep your email: it passes it to WordPress and forgets it.

External services

This plugin is a client for GhostParse (https://ghostparse.com), an email service run by WILDYE LIMITED. It needs a GhostParse account and connects only to the GhostParse server address set on its settings page (https://ghostparse.com by default). It sends nothing until you add an API key, and each feature below only runs when you turn it on.

What is sent to GhostParse, and when:

• Checking your API key (when you open the settings page with a key saved): the API key, to show which account it belongs to.
• Sending email (when “Send all of this site’s email through GhostParse” is on, each time WordPress sends an email, and when you send a test email): the email’s sender, recipients, subject, text and HTML body, headers you set, and attachments. GhostParse delivers it from your domain.
• Receiving email (when you click Connect receiving): your site’s webhook address (https://yoursite/wp-json/ghostparse/v1/webhook), the site’s name and the optional address filter, so GhostParse can deliver your incoming email to the site. Disconnecting or deactivating the plugin sends a request to remove it. Received email comes from GhostParse to your site; it isn’t fetched by the plugin.
• Replies from the Inbox and Email customer (when you click Send reply or Send email): the reply’s recipient, subject and text, as for sending email.
• WooCommerce reply addresses (when “Replies to order emails come back to the order” is on, the first time a customer email is sent for an order): your reply address and the order’s ID, to make a signed reply address for that order.
• Autopilot (only when you turn on the Autopilot, for each customer email that arrives in the Inbox): the sender’s email address and name, the email’s subject and text, and, when the sender is shown to be the order’s customer, the order’s details (order number, dates, status, payment status, items, shipping method, shipping name and address, tracking numbers and links, notes already sent to the customer, and the order’s view link), plus your shop’s name and address, sign-off and shop information. GhostParse passes this to Anthropic’s Claude AI model to sort the email and write a reply, returns the reply to your site and keeps none of it.

GhostParse: Terms and Conditions · Privacy Policy · Data Processing Agreement and sub-processors.

The Autopilot’s AI is provided to GhostParse by Anthropic (https://www.anthropic.com), a GhostParse sub-processor; your site doesn’t connect to Anthropic. Under Anthropic’s commercial terms, this data isn’t used to train its models: Anthropic Commercial Terms of Service · Anthropic Privacy Policy.