AI Customer Support Chatbot for WooCommerce – Gatemi

Description

Gatemi AI Support adds a chat assistant to your WooCommerce shop. It answers
only from an index built out of your own products and pages, and every
price and stock level it quotes is read live from WooCommerce at the moment it
is asked for, in WooCommerce’s own formatting.

When your content does not cover a question, the assistant says so and offers
to put the customer in touch with a person through a support ticket.

What the free edition does

• A chat widget in the corner of your shop, or anywhere you put the shortcode.
• Answers about your products — what you sell, what it costs, what is in
  stock, which option suits a need.
• Answers about your policies, from your own pages plus free text you type
  into its settings.
• Opens a support ticket when a person is needed: it collects the details,
  stores the ticket in wp-admin, emails you, and emails the customer their
  reference. Your reply goes straight back to them from your normal inbox.
• Daily spend and call ceilings, so an unusual day cannot produce an unusual
  bill. When a ceiling is reached it offers a ticket instead.
• Tells every customer, before they type, that they are talking to an AI and
  that their message goes to OpenAI.
• Loads one small stylesheet and one small script from your own server, only
  on pages where the widget appears. Nothing from a CDN, no jQuery, no
  third-party tracking.
• A Conversations screen under WooCommerce → AI Support: every chat, its
  messages, its token count and cost, the customer’s helpful/unhelpful
  rating, and the ticket it led to, if any.

What the full edition adds

• Order lookup in chat. A customer gives their order number and the email
  the order was placed with, and gets status, items, totals and tracking.
• Licence keys and downloads, released after a six-digit code is emailed
  to the address already on the order — so guessing an order number is not
  enough.
• Semantic search, matching meaning as well as words.
• A house-style instruction telling the assistant how you talk to customers.
• Visitor IP and approximate location beside each conversation.

The two editions share their settings, their tickets and their index, so
upgrading is installing a plugin — there is nothing to migrate and nothing to
retype.

What you need

An OpenAI API key, from platform.openai.com. You pay OpenAI directly for what
your customers use; this plugin has no markup, no middleman and no account to
create. Put the key in wp-config.php as GMAI_OPENAI_KEY and it stays out
of your database.

External services

This plugin sends customer messages to the OpenAI API (api.openai.com) in
order to generate replies. Nothing is sent until you enter an API key and
switch the assistant on.

What is sent, and when: each time a customer sends a message in the chat
panel, your server sends OpenAI that message, the earlier turns of the same
conversation, the passages from your own products and pages that match it,
and — when the assistant asks for them — the live name, price and stock of
the products it found. What is never sent: your API key to the browser,
any order or customer account data, or anything from wp-admin.

Nothing is sent from the visitor’s browser to OpenAI. The chat widget talks
only to this site’s own REST route; the request to OpenAI is made by your
server, with your key. This plugin never contacts gatemi.com or any other
host — api.openai.com is its only destination.

Customers are shown a notice inside the chat panel, before they type, saying
their message is answered by an AI assistant and sent to OpenAI. You can
reword it on the settings screen.

• OpenAI terms of use: https://openai.com/policies/terms-of-use
• OpenAI privacy policy: https://openai.com/policies/privacy-policy