Live Chat Plugin (Free & Paid Plans)

Description

At ZupportDesk, we believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support.

ZupportDesk is available in FREE and paid versions, designed to suit both small and larger businesses.

Website : www.ZupportDesk.com

Installation: https://youtu.be/ir312mo_4EE

Top Features

• Mobile Apps: Chat with your customers on the go, wherever you are, with our mobile optimized chat widget

• Visitor Tracking: Increase your sales conversion rates by knowing your visitor details fully before you chat with them.

• Proactive Chat: Automate your chats and reach out to your customers even before they ask a question.

• Analytics & Reports: Track customer satisfaction, agent performance and solve problems before they escalate.

Why ZupportDesk?

• Instant set up with tailor-made WordPress plugin

• A user-friendly and highly customizable widget to match your unique brand

• A simple yet powerful dashboard to manage and monitor chat activity

• Trusted by over 6000 customers worldwide

• Free and Paid versions to suit your requirements

Have any questions? Feel free to chat with one of our representatives on www.zupportdesk.com or email us at info@zupportdesk.com.

Get started for FREE by downloading the ZupportDesk Live Chat Plugin and signing up here.

Screenshots

  • Chat Widget Minimized

  • Live Chat Widget

  • Customize Chat Widget via ZupportDesk Dashboard

Installation

Installation: https://vimeo.com/202022178

Step-by-step Guide

• Install the ZupportDesk plugin from the WordPress directory and activate it

• Click on the ZupportDesk icon on the left panel in WordPress and log in to your account

• Select the Chat Widget from the widget list and hit ‘Next’

• Log in to your Dashboard and start chatting!

FAQ

  • Do I have to install any software on my server? No, ZupportDesk is a 100% cloud-based service. Just configure the plugin and your Live Chat Widget is ready to go.
  • Are different web browsers supported? Yes, ZupportDesk works on most browsers and it is optimized for Internet Explorer, Google Chrome, Mozilla Firefox, Safari and Microsoft Edge.
  • Is it free to use? The plugin comes with a Free Plan that allows you to use all our advanced features, but with limited chats. Power users can upgrade to our paid plan
  • How can I enable unlimited chats per month? You can do so by upgrading to our Pro Plan. To learn more about our plans and features, please visit LINK
  • Something is wrong! I need assistance! No problem! Our customer service is there for you. Chat with us on www.zupportdesk.com or email us at help@zupportdesk.com.
Installation Instructions

Installation: https://vimeo.com/202022178

Step-by-step Guide

• Install the ZupportDesk plugin from the WordPress directory and activate it

• Click on the ZupportDesk icon on the left panel in WordPress and log in to your account

• Select the Chat Widget from the widget list and hit ‘Next’

• Log in to your Dashboard and start chatting!

Reviews

Very Good, just a few things…

I was looking for a free chat-support plugin for free that doesn’t bind me to pay monthly to get a useful chat, but I found some bugs that need to be take care of:
-The background color of the widget doesn’t change(IMAGEN1), instead the default color is displaying(IMAGEN2).
-Also the Send Button color to start a chat session is too light and when you put the mouse over it, the cursor doesn’t change to a link cursor, it remains the same.
-When a guest starts a chat session and reload the page, the incoming chat remain for the operator but the user lost it’s session already.
-At first, I desactived the email input to start a chat session, but later I reactived it, but even for that, when a guest only write its name, it can access without writting something in the email input.
-I got another problem with the settings, this time when I’m chatting with a guest. As you can see(IMAGEN 2) I changed the settings in spanish, but instead the default texts remain(IMAGEN 2B).

Currently, I’m using the nirvana template. Hope you can help me with those problems I have atm. Your work is great and If you need translation for the default settings for spanish, I’ll be glad to give you a hand. Thx for all.

Read all 5 reviews

Contributors & Developers

“Live Chat Plugin (Free & Paid Plans)” is open source software. The following people have contributed to this plugin.

Changelog

2.2

  • fixed issues with the login flow

1.8

  • Improved UI and resolve cross template issues

1.7

  • Safari Browser issue resolved. UI Improved

1.6

  • Cross Browser sign up issue resolved and minor UI changes

1.5

  • GEO IP issue resolved

1.2

  • Load performance improved. Layout improvements.

1.1

  • Minor Bug fixes

1.0

  • Plugin launch.