Formgong Product Reviews for WooCommerce

Description

Judge.me stopped supporting WooCommerce on 31 October 2025. If your reviews lived there, or you want more out of the WooCommerce reviews tab, this plugin connects your store to Formgong Reviews and does the same job: it asks buyers for a review after the order, shows the stars and reviews on your product pages, and gives Google a rating it can show in search results.

You keep your old reviews. Upload the export from Judge.me, Yotpo or Loox in the Formgong dashboard and they come in with their ratings, dates and your replies. WooCommerce’s own reviews come over the same way: the plugin downloads them as a CSV for you.

On your store

• Stars and reviews in the product’s Reviews tab, either next to the WooCommerce tab or in its place.
• Stars under product names in the shop, category and search pages. The whole page makes one request, so a long product grid stays fast.
• A rating badge in a corner of every page (“★ 4.8/5 · 123 reviews”), left out of the cart and checkout.
• The [formgong_reviews] shortcode for any page, with a carousel layout, and [formgong_rating_badge].
• The average and review count added to the Product markup WooCommerce already prints, so Google can show stars. No second Product block on the page.
• Works with classic and block themes, including the Product Collection block.

Getting reviews

• A review request email a few days after an order is completed. You choose the delay, the text and the look in Formgong. Refunded and cancelled orders get nothing.
• Buyers rate every product of the order on one page, and can add photos and videos.
• Reviews from the email carry a “Verified buyer” mark.
• An optional thank-you coupon: a real WooCommerce coupon, one use, only for that buyer’s email. Reviews that earned a coupon are labelled as such, as the FTC and Google ask.
• Product suggestions under the review request (related products, bestsellers). In the EU, the UK and Switzerland they go only to buyers who agreed to marketing.

Managing reviews

• Approve by hand or publish automatically, with rude words masked. Videos are virus-scanned, and location data is removed from photos.
• Reply in public, hide a review with a reason, and let reviewers edit their own review.
• A Google product reviews feed for Merchant Center, with GTIN, SKU and brand from your products.

The free Formgong plan covers all of the above, with a small “Formgong” link under the widget. The paid plan adds AI review summaries, automatic translation of reviews, AI moderation and mood tags, and removes the link.

Reviews are stored by Formgong (formgong.com), not in your WordPress database, so a heavy review widget never slows your server: visitors’ browsers load the reviews directly. See “External services” below for exactly what is sent and when.

We are a small team and read every message. If something is missing or does not work on your theme, tell us in the support forum.

External services

This plugin is the WooCommerce side of Formgong Reviews (https://formgong.com), and it sends data only to Formgong, at the address saved under WooCommerce → Formgong Reviews (default https://formgong.com).

When a product page or a list of products shows reviews. Only after you save a reviews key. The visitor’s browser loads the script https://formgong.com/reviews.js and the approved reviews of that product from https://formgong.com/reviews/<reviews key>.json?product=<product ID>, and the star averages of the products in a list from https://formgong.com/reviews/<reviews key>/summary.json. A click on Helpful sends a vote for that review. Write a review opens Formgong’s review page for your store, with the product ID and name in its address; the review is typed and sent there, not on your site. Your server fetches the same JSON for a product at most once an hour, to put the average and count in the Reviews tab title and in the product’s structured data, and once more when you save a new reviews key, to check it. Nothing about the visitor is sent apart from what any web request carries (IP address, user agent).

When an order is completed, refunded or cancelled. Only when review emails are on and a store token is saved. Your server sends one request to https://formgong.com/api/woocommerce/orders, with the store token in the Authorization header: the reviews key, the order number, the buyer’s email address, first name and billing country, the buyer’s marketing consent if your store records it (Mailchimp for WooCommerce, or the fgrev_review_marketing_consent filter), the site language, the completion date, and for each product its ID, name, picture, page address, GTIN, SKU, brand and related products. It also sends the store’s name, logo address, WooCommerce email colour, time zone, From address, and the address of the plugin’s coupon route. Formgong emails the buyer once, after the delay you set, and deletes the order 30 days after the email is sent or cancelled. A refund or cancellation sends the reviews key, the order number and the reason to https://formgong.com/api/woocommerce/orders/cancel.

Product list for suggestions. While review emails are on, your server sends up to 200 public product cards (ID, name, link, main picture, price as shown, total sales, date added) and the store’s address to https://formgong.com/api/woocommerce/products, once a day and about ten minutes after a product is saved. No personal data.

Review coupons. When you turn coupons on in Formgong and a buyer reviews an order from the email, Formgong calls your store at /wp-json/formgong/v1/review-coupon with a signed request. The plugin creates the coupon and answers with the code, the buyer’s email address and first name, the currency, the expiry date and the shop address, so Formgong can email the code. To check the signature, the plugin fetches its key once from https://formgong.com/api/woocommerce/coupon-key with the store token.

The Download WooCommerce reviews button does not contact Formgong: the file goes to your computer and you decide whether to upload it.

The plugin does not phone home for updates, ads or tracking.

Formgong’s terms: https://formgong.com/en/terms/ and privacy policy: https://formgong.com/en/privacy/. The plugin adds suggested wording for your own privacy policy under Settings → Privacy → Policy Guide.