FluentChat – Live Chat for WordPress

Description

List of Live Chat Features :

Built For WordPress

FluentChat is a WordPress plugin. Period. It is NOT a thin wrapper for an expensive third-party cloud-based live chat app. No powered by links. No limit on operators. No monthly plans.

You Own The Data

All the live chat data is stored on your servers (no, you won’t run into a storage issue). We don’t collect any information. Your info never leaves your website.

Free and Unlimited

FluentChat is a free live chat plugin, and you can have unlimited operators, unlimited messages, unlimited live chats, and unlimited archives. We don’t restrict your usage in any way. We don’t add a powered by link.

Responsive Everywhere

FluentChat is responsive all the way through. Your visitors can use the live chat widget on any device. But here’s the bonus: FluentChat’s back-end is 100% responsive too! The live chat dashboard, the settings page – everything is responsive.

Clean Interface

We are passionate about good design. We wanted to build a live chat plugin that did a great job, and looked awesome while doing it. FluentChat is designed to look minimal, but is packed with a ton of features.

Chat Archives

You can view all the chat archives in the back-end. You can look at all the messages, important timelines, and the operator who handled the chat. You can even search through the archives and look for specific messages.

Chat Logs in Email

You can allow your visitors to receive the chat logs in their inbox. This option can be disabled on the settings page.

Offline Contact Form

When none of your operators are logged in, you can choose to show the users a contact form, asking their Name, Email, and Comment. When your users fill out this form, we will send you an email notification.

Canned Messages

Operators can store message templates on the Operator Profile page and quickly access them on the Active Chats page when live chatting with visitors.

Widget Styling

The live chat widget is highly customizable. When customizing the live chat widget on the settings page, you can see your changes in real time. You can even add custom css to your live chat widget for advanced styling.

Translation Ready

FluentChat is 100% translation ready, and comes with 6 included languages: English, French, Russian, Dutch, German, and Portuguese. We have some documentation on how to translate the live chat plugin here

List of Features in FluentChat Pro :

We don’t take away any essential features from the free live chat version. We do offer some advanced functionality through our FluentChat Pro plugin.

Chat Ratings and Feedback

When your users end their live chat, they can leave a rating and some feedback. Operators can easily browser all feedbacks and ratings on the Chat Archives page.

Operator Online Hours

Operators can set their online chat hours, broken down by days of the week, on the Operator Profile page.

Customer Info

You can view customer info like their location, last known URL, and browser. You can also configure the widget to ask a customer’s name and email before they can initiate a live chat. You can even add notes to customer profiles and build a better relationship with them.

Share Files and Screenshots

Your customers can upload and share files with operators. They can even share a screenshot of their page with one click. Operators can also upload and share files with customers.

Get Free SMS Notifications

You can configure to receive SMS notifications every time a new visitors initiates a live chat. (This feature works with a limited number of operators).

User Role Management

Admins can choose which WordPress users can act as Chat Operators. They can also allow users to act as Chat Admins, giving them access to settings and global chat archives.
With FluentChat Basic all WP users who can ‘edit_posts’ are operators.

Auto Initiate Chat

You can configure to auto-initiate chat with visitors, even setting a delay period.

Custom Chat Icon Logo

Want your own logo on the chat icon? Sure!

Free 6 Month Customer Support

Run into an issue? Can’t figure something out? Let us help you out 🙂

Learn more about FluentChat Pro Live Chat or purchase it here.

Support & FeedBack

If you like our live chat plugin, please give us a rating! We are constantly striving to improve our live chat platform, and your feedback is most valuable.

Screenshots

  • Live chat widget on the front-end
  • Live chat operator dashboard

FAQ

Is it REALLY free?

Yes, FluentChat is 100% free.

There are so many live chat plugins. Why is FluentChat better?

FluentChat is sleek and modern. Design is very important to us, and we made sure the chat widget looks awesome. We didn’t want to clutter your dashboard, so we made it minimal. We want you to have options, so we made it feature-packed. Basically, we worked hard and made it awesome in every way.

Will it slow down my website?

No. The chat widget is lightweight, and adds very little load time to your pages. It doesn’t put much load on your server either. We made sure of that.

Can I choose the pages on which the chat widget should appear?

Yes, you can configure this on the Settings page.

Will I lose my data if I upgrade to FluentChat Pro?

No. FluentChat Pro is a separate plugin, but it will have all your data if you choose to migrate over from FluentChat Basic.

Is FluentChat developer friendly?

Yes. It definitely is. Check out our developer docs.

Do you have any documentation?

Yes. FluentChat has extensive documentation, which can be found here.

Reviews

needs some basic improvements

excellent basic chat with cute widget animation, but it needs the possibility to move the button to bottom-left and also translate default messages. There’s also a bug in Firefox: the button hides the scrollbar unless you mousehover. You also need to manually delete database tables after uninstall, because this author has not included uninstall.php… as many others do.

LOVE THIS

OMG where have you been all my life?

This plugin is very sleek and professional
good support and highly recommend, 10 / 10

Read all 2 reviews

Contributors & Developers

“FluentChat – Live Chat for WordPress” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.0.1

  • Fixed the scroll bar glitch
  • CSS changes
  • Other minor bug fixes

1.0.0

  • Initial release