FrescoChat Live Chat

Description

Bring the power and simplicity of FrescoChat to your website.

Learn more about us at http://www.FrescoChat.com

HOW IT WORKS

  • Chat on our Web chat dashboard or install apps for your desktop or mobile. All platforms and OS supported.

  • Set up your working hours and FrescoChat will manage your online / offline status: Create as many time ranges as you need for your breaks or build complex weekly shift schemes for your agents

  • Stay connected from multiple devices: FrescoChat will follow you wherever you are

  • Use it as a contact widget when no agent is connected

TEAM FEATURES

  • Departments: Group agents into departments, let the web visitor decide to which department they want to chat

  • Let the user select the agent he wants to contact

  • Intelligent routing: FrescoChat will look for the least busy operator, and send chat requests to agents in a round robin fashion, if there’s no response, will send an alert to the next available agent

  • Agent to agent chat: Being Jabber based, you chat with other agents the same way you use to do it it with your current messaging client

  • Transfer chats: Transfer your chat session to a specific agent, department, or simply to the next agent available

CUSTOMIZING LOOK AND FEEL

  • Add custom form fields to your pre-chat and offline form with lots of customization options

  • Use our default fixed-position chat bar or pick your own clickable images to popup the chatbox

  • Select your own attention grabber

  • Choose from dozens of themes for your chat box and chat bar

  • Translate / Localize messages and texts on chat box

  • Set up chat box size, position and even zoom.

and more… Check all of our features at http://www.FrescoChat.com

Screenshots

  • CHAT DASHBOARD

  • SELECT AGENT

  • SELECT DEPARTMENT

  • CONTROL PANEL

  • PROACTIVE INVITATION

  • FrescoChat Live Chat

Reviews

Deceptive and not customizable

stephengunn

The app offer 'Full Customizations' and not 'Full Customization'

There are a lot of elements that they don't let you have access to. On their website, they also cut off all of their screen shots before showing the part that has their logo on everything. They make you pay an extra fee to remove the logo- even though its not shown anywhere on their site.

This is a deceptive plugin trying to make money.

Read all 51 reviews

Changelog

3.2

  • Fixes bug “The called constructor method for WP_Widget is deprecated since version 4.3.0! “

3.1.9

  • Fixes bug “You don’t have sufficient permissons”

3.1.8

  • IMPORTANT INFORMATION: All IM accounts change to xyz@chat.frescochat.com (instead of xyz@flexytalk.im)

  • The update points your script to our new FrescoChat servers

  • Due to operational problems, we’ve changed our name to FRESCOCHAT

  • If you encounter any problems with this update, contact us (support@frescochat.com)

3.1.7

  • Fixes a wrong path on release 3.1.6

3.1.6

  • Point website to a department

3.1.5

FlexyIM Web Client release

  • Information about visitor on chatbox header (name, city, country, URL and history link)

  • Buttons to accept or reject a chat request

  • Actions menu to end chat / block IP/ transfer chat to another agent

  • Actions menu to end chat / block IP/ transfer chat to another agent

  • Improved desktop notifications now includes the message sent by the visitor

3.1.4

  • New Control Panel:We’re happy to announce that there’s a NEW FrescoChat Control Panel! The next time you login to the FrescoChat Control Panel, you will see a new user interface. Not only does the new control panel have a more modern look and feel, but what’s even more important, we have added new features and made existing procedures easier in the development of this control panel.

3.1.3

  • View Chat History: View past chats from the visitor you are chatting with

  • IP Blocking: Block abusive users with a simple command

  • Google Analytics Integration: Track FrescoChat Page Views and Events on your Google Analytics account

  • Trigger Rules: Decide on which pages you send custom invites to your visitors

  • Restyled FrescoChat Panel for use with Tablets and better integration in WordPress Admin section.

  • Bug Fix: Websites under HTTPS protocol were having issues displaying the chat toolbar.

3.1.2

  • Restyled FrescoChat Panel for use with Tablets and better integration in WordPress Admin section.

  • Bug Fix: Websites under HTTPS protocol were having issues displaying the chat toolbar.

3.1

  • New Feature: Unified login to FlexyIM from the plugin admin section.

  • New Feature: Own avatars can be uploaded straight to the FrescoChat system, no gravatar account needed, but can still be used.

  • New Feature: Disable the site-wide installation and use FrescoChat Widget where you want FrescoChat chat bar to be visible

3.0.1

  • Bug fix: The chat toolbar was showing without text under certain conditions

3.0

  • All settings centralized in the cloud.

  • Chat toolbar – Enhanced design.

  • Bug Fix – “Show agent” setting not saving after update.

  • Direct access to FrescoChat Control Panel from WordPress administration site.

2.5.4

  • Minor updates and enhancements for speed and update to WP 3.6

2.5.3

  • Completely new Clustered and Distributed backend system, to make our chat service even faster available globally

  • Introducing the new Solo plan for the small business/website owner that want all the options for a small price

  • Better integrated and more clear registration procedure

  • FREE included dedicated and secure FlexyIM XMPP/Jabber compatible account compatible with free (unified) IM clients on desktops and mobiles

  • Notice: Since Google (force) upgrade the Gmail and Gtalk users to Google Hangouts, AND Google decided to close their Hangouts messenger network from third party services, we are sorry, but simply can not support Gmail/Gtalk accounts that got upgraded to Google Hangouts. If you want to continue using your Gmail/Gtalk account with FrescoChat, make sure you don’t upgrade to Hangouts, or ask Google for options to downgrade to the ‘open’ GTalk again. As a great and free alternative, you get your own secure FlexyIM XMPP/Jabber account now with every FrescoChat agent.

2.5.2

  • Paths Change to CDN: All content served by FrescoChat is distributed around 23 datacenter around the world

2.5.1

  • Bug Fix: Widget mode did not reflect changes from the previous release

2.5.0

  • New Feature: Toggle ONLINE/OFFLINE button… Prefecth of your availability status

  • New Feature: Eye catching 3D agent image to invite the user to initiate a chat

2.4.3

  • Widgetless option. Install FrescoChat Live Chat Plugin on all pages of your website throught the new page settings

2.4.2

  • Widget Configuration now includes the HTML code needed to install the Live Chat on your WordPress theme if you are unable to use Widgets

2.4.1

  • Bug Fix: Call to an unexisting version of a javascript

  • Bug Fix: Javascript was not dequeued when widget was not active

  • New Widget Configuration layout

2.4

  • New Feature: GRAVATAR integration! Display your Gravatar profile on your chat widget and let the visitors know who they are chatting with.

2.3.1

  • Bug Fix: Problem loading javascript.

2.3

  • New Feature: Facebook integration!

2.2

  • New Feature: User may choose to display pre-chat form or go directly to chat window.

2.1

  • New feature: Widget Form Factor

2.0.1

  • Enqueues Jquery UI and Jquery UI Dialog

2.0

  • Includes new field to add Premium Widget Id

1.0.3

  • Includes new field to add Widget Title

Contributors & Developers

This is open source software. The following people have contributed to this plugin.

Contributors

Browse the code