Description
Since 19 June 2026, every trader selling online to consumers in the European Union must display a permanently visible digital withdrawal function, often called a “withdrawal button”. The obligation comes from EU Directive 2023/2673, which amends the Consumer Rights Directive 2011/83/EU. In Romania it was transposed through Government Emergency Ordinance 18/2026, amending OUG 34/2014 and Law 363/2007. It applies to all online traders, including small shops.
This plugin adds that function to any WordPress site in a few minutes, without writing code.
Unlike solutions tied to a specific shop system, this plugin is deliberately platform-independent: the customer types the order number manually, so it works on any WordPress site, whether it runs WooCommerce or not.
Please note: the plugin interface and the emails it sends are written in Romanian, because the plugin targets merchants selling to Romanian consumers and the legal wording refers to Romanian law.
What it does
- Two-step withdrawal form: statement of intent, then a separate and clearly labelled final confirmation, as required by law
- Automatic confirmation email to the customer, containing the exact date and time of the request (durable medium)
- Notification email to the shop for every new request
- Unique reference number for each request
- All requests stored and visible in the WordPress admin area
- Full or partial withdrawal (the customer can select only some products)
- Accent colour, labels and legal links configurable from a single settings screen
- A withdrawal page is created automatically on activation
Privacy and data handling
Requests are stored in your own WordPress site, never on external servers. The plugin makes no external HTTP requests and loads no third-party assets. Visitor IP addresses are stored only as a truncated one-way hash, never in clear text. The only outgoing messages are the confirmation emails sent through wp_mail() to addresses you configure.
The legal eligibility of each withdrawal request (custom-made goods, sealed goods, digital content already accessed, and so on) remains the responsibility of the merchant, under the applicable consumer protection law.
Screenshots
Installation
- In WordPress, go to Plugins – Add New – Upload Plugin
- Select the plugin .zip file, then click Install Now and Activate
- Go to “Cereri de retur” – “Setari” and fill in the accent colour, return email address, shop name and legal links
- Display the button: use the shortcode
[frstrm_formular_retur], a styled button with[frstrm_formular_retur stil="buton"], or add the CSS classfrstrm-open-formto any link or button. A dedicated page is also created automatically on activation.
Recommended: place a permanent link in the site footer, so the function is permanently visible as the law requires.
FAQ
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It is a digital function that lets a consumer exercise their legal right of withdrawal from a distance contract online, without having to send a separate written request. EU Directive 2023/2673 makes it mandatory for online traders.
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When did it become mandatory?
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In Romania the obligation applies from 19 June 2026, through OUG 18/2026.
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Does it work without WooCommerce?
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Yes. The form is generic: the customer types the order number manually, so the plugin works on any WordPress site, with or without WooCommerce.
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Do I need to be a developer to install it?
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No. Upload it like any WordPress plugin, activate it, then fill in the settings on a single screen.
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Is customer data safe?
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Yes. Requests stay on your own site and are never sent to external servers. IP addresses are stored only as a one-way hash.
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In which language is the form displayed?
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The interface and the emails are in Romanian, because the plugin is built for merchants selling to Romanian consumers and the legal texts refer to Romanian legislation.
Reviews
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Contributors & Developers
“Firestorm Retragere din Contract” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Firestorm Retragere din Contract” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.1.1
- The plugin now records whether each confirmation email was actually sent
- New “Email trimis” column in the requests list, with the failure reason in the request details
- Admin warning when an email could not be sent, since the confirmation email is a legal requirement
1.1.0
- Renamed plugin and internal prefixes for uniqueness
- Documentation translated to English
- Note: settings must be configured again after updating from an earlier version
1.0.0
- First release: two-step form, confirmation emails, request storage, settings screen, anti-spam protection.