ET allows your users to submit their support tickets for a product/problem/etc via modified native comment form, to be displayed on a predefined blog page. The fields that can be posted are: ticket summay and ticket description. Administrator can then approve ticket and set its type (Bug, Enhancement, Feature request, Patch), Status (Open, Assigned, Won’t fix, Closed) and Priority (Low, Medium, High). This plugin uses custom post type functionality, for providing clean and simple
interface for editing, even by Quick Edit. For displaying submitted data, a new page with a custom page template must be created; an example is enclosed. For deterring spam, all data that are submitted by users who are not administrators, get verified by Akismet and reCaptcha, if present and activated. Should you wan’t to use your own submit form,
a sample how to do so is provided.
- Upload zipped folder to the
- Activate the plugin (Easy Tickets) through the ‘Plugins’ menu in WordPress
- Create new page template, namig it
easy-tickets-page.phpand adding the
/* Template Name: Tickets */header, then fill it with loop data as shown in the enclosed
easy-tickets-page-example.phpfile. Create a WordPress Page, and set ‘Tickets’ as its template.
- In your current theme folder create file named
single-ticket.phpand fill it with data like in the enclosed single-ticket.php file.
- If your theme does not use native comment form, insert in the said created templates the example form as described in the enclosed files.
Contributors & Developers
“Easy Tickets” is open source software. The following people have contributed to this plugin.
- Initial version