This plugin hasn’t been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

Conversion Support Live Chat

Description

About Conversion Support

Conversion Support offers live chat for website owners and online businesses; lets you chat with website visitors from web and mobile. With built in chat transcripts, automatic notifications, canned responses and personal branding, Conversion Support is surely the best app for capturing leads and providing support to customers.

Learn more http://www.conversionsupport.com/features/live-chat-wordpress-plugin.html

Getting Started with a Free Account

To get started with Conversion Support, head over to the sign-up page ( http://www.conversionsupport.com/sign-up.html) and create your account. Signing up takes less than a minute; Conversion Support is free to try, absolutely no strings attached.

Learn more: http://blog.conversionsupport.com/2012/09/install-live-chat-software.html.

1.0

This is the first iteration of the plugin.

1.0.2

Bugs fixes

1.0.6

Added the screenshots plugin.

1.0.7

screenshots added

2.0.0

Updated plugin with Advanced features

Screenshots

  • Download the ConversionSupport.zip from wordpress and upload the zip file under plugins -> add new -> upload plugin.

  • Activate the plugin.

  • Once the plugin has been activated, go to Settings > Conversion Support.

  • On the plugin options page, click on 'Sign into Conversion Support'.

  • This will open Conversion Support's web console on a new browser window. Login to your Conversion Support account, go to the settings tab and copy the URL listed under the 'WordPress Plugin' section.

  • Fall back to your website's WordPress administration area and paste the URL under 'Conversion Support Chat Options'.

  • You can also install Conversion Support's WordPress plugin from an FTP client, as some webmasters may prefer. To install the plugin from your FTP client, login to the FTP account of your web host and upload the plugin folder to the /wp-content/plugins/ directory. If you do not find the wp-content folder in its default location, please check the wp-config.php file in your site's root to know the location of wp-content directory.

Installation

  1. Login to your Conversion Support account at http://login.conversionsupport.com/. If you haven’t created an account yet, get started here – http://www.conversionsupport.com/sign-up.html.

  2. Go to the Settings section and copy your unique WordPress URL. Keep this URL handy, you will need it soon.

  3. Download Conversion Support’s WordPress plugin, it contains a zip file which you can unpack using any archiving utility such as winzip.

  4. Login to your website’s FTP server and upload the “ConversionSupport” folder to the /wp-content/plugins/ directory.

Don’t have an FTP client installed? No problem, you can upload the plugin within your WordPress administration area ( WordPress > Dashboard > Plugins > Upload).

Alternatively, login to your WordPress administration area with a user account that has administrative privileges. Go to Dashboard > Plugins > Add new, and search for “Conversion Support” (without quotes). In the search results page, click “Install now” next to the “Conversion Support” result. Now WordPress will automatically download the plugin’s file on your web server, unpack it and activate it.

  1. Activate the plugin through the ‘Plugins’ menu in WordPress

  2. Go to WordPress > Settings -> and choose -> Conversion Support.

  3. Remember you copied your unique WordPress URL in step 2? Copy the same URL in the Conversion Support settings page, within your website’s WordPress administration area.

  4. Click “Save Changes” and its done. You have successfully installed Conversion Support on your website and now you’re ready to initiate live web chats with website visitors.

  5. To let users initiate chats with your support agents, you may want to add a “Start live chat” icon on your WordPress theme. To do this, go to Appearance within your WordPress administration area and choose “Widgets”

  6. Drag the “Conversion Support” widget into any widgetized section of your site’s theme.

  7. All done!

My theme does not support widgets. How do I place the “Start chat” icon at a custom location?

Just place this code where you want the “Start chat” button to appear in your website’s template:

Note: Keep the class name “chatIcon”; if you want to style it, use a parent div tag but keep the class name “chatIcon” as it is.

  1. To test it out, view your website. There should be a “Start Chat” button, clicking which will initiate a new chat session.

FAQ

How do I get a Conversion Support account?

Visit http://www.conversionsupport.com/sign-up.html to get a completely free Conversion Support account. Learn more – http://blog.conversionsupport.com/2012/09/install-live-chat-software.html

How do I answer chats from my website?

Conversion Support has a web console at http://login.conversionsupport.com and an android application (https://play.google.com/store/apps/details?id=com.conversionsupport.frontend). Both these applications allow you to receive and reply to chats, use canned responses, chat transcripts and many more exciting features.

Our iPhone app and desktop client is in the product roadmap and we will release these applications in coming months.

For more FAQs, Please visit http://blog.conversionsupport.com/ or http://www.conversionsupport.com/faq.html. If you need any help or have a question, please contact our support team at support@conversionsuport.com.

Contributors & Developers

“Conversion Support Live Chat” is open source software. The following people have contributed to this plugin.