Chatra Live Chat + Cart Saver

Description

Chatra Live Chat + Cart Saver.

Increase sales assisting your customers in real time.

Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.

Work from a web dashboard or desktop apps for Windows & Mac. Chat on the go from iOS/Android apps.

Distinctive Features:

  • Cart Saving. Reduce cart abandonment rate, proactively contacting customers stuck on the check out.
  • Live typing insights. See what customers type before they hit “send”. Save time on preparing an answer.
  • Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
  • Visitor information. Know your customers — what page they are on, where are they from and what device and system they use to access your store.
  • Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
  • Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.
  • Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
  • Correct typos. Correct answers after sending the message.
  • Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
  • Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.
  • Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
  • Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!
  • Free forever plan.

Simple, straightforward pricing: Free forever plan, or $14 per agent/month

Web dashboard, desktop apps for Windows & Mac, Android & iOS — we’ve got you covered. Sign up to download!

For the full feature list and additional information check https://chatra.io

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Screenshots

  • Operator dashboard with visitor information. Shows you everything you want to know about your visitors.

  • Clean and easy to learn. Beautifully designed on both visitor's and agent's sides.

  • Operator dashboard.

  • Distinctive Features. Fully customizable: pick a look to match your website design.

  • By humans for humans 🙂

Installation

  • Install and activate the Chatra Plugin through the ‘Plugins’ menu in WordPress
  • After installation, click the Settings → Chatra chat section in the left toolbar
  • Create a new free Chatra account, or use your existing one. Log in into https://app.chatra.io in another browser tab and copy the widget code from “Set up & customize” section.
  • Go back to WordPress console, paste the code and press Save changes
  • Done!

Download and install the agent’s app on your computer or mobile, or use our browser-based app!

For the full feature list and additional information check https://chatra.io

FAQ

For additional information check https://chatra.io

A question that someone might have

For additional information check https://chatra.io

What about foo bar?

Reviews

Best of the Best

I have tried LOTS of live chat software and this one is the BEST one so far, free version is good balance of features, it loads super quick, ui is snappier and friendly, instead of corporate style. Thanks for the great service guys ♥☮

Great Plugin

Hi,
This is a great plugin. Just works and doesn’t clash with other plugins. Managed to get a lot of enquiries thanks to this plugin. Support is great as well. Couldn’t be happier.

Thanks

work smoothly

i didn’t want to download it because the number of download
but once i installed it i found it amasing and easy to set up and easy to use
it defently worth 5 start

Amazing

Clean design, rich feature set – the best chat solution for live support, will suggest it to all my customers!

A class above all

I have tried Olark, Zendesk, Purechat and several others. [ link redacted, please do not post links in reviews ]

I was instantly curious to try out Chatra because of Yaakov’s persuasion.

Here is how I found it to be superior:
1) It remembers and records conversations with users, so when they come back you can see their chat history.
2) Customer behaviour insight (paid feature)- You can see what page the customer is on, what they are searching for and when they are on the cart or checkout page. This is something not offered by any other tool.
3) Customer typing – You can see what the customer is typing even before they hit send, this saves a lot of time and gives a lot of insight into common questions/concerns.
4) Saved replies – Save time by using canned responses
5) When unavailable – it allows visitors to leave their email, name and phone number for follow up
6) Robust and reliable – I faced connectivity issues with purechat but do not with this tool.
7) Visitor location – you can see visitors location details, save notes, name and email.

Suggestions:
1) I would like to see customizable payment plans starting $3 per month/user
2) Would like to see saved transcripts of all chats and allow searches

All in all this is the best tool there is and it’s just getting better and better.

Read all 10 reviews

Contributors & Developers

“Chatra Live Chat + Cart Saver” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.0

  • Welcome our very first version of the plugin!

1.0.1

  • Minor fixes & updates.

1.0.2

  • Minor fixes & updates.
  • New screenshots & video

1.0.3

  • Minor fixes & updates.
  • New screenshots & video