Camorna

FAQ

Does it work without WooCommerce?

Yes. Camorna works on any WordPress site — company sites, lead-generation sites, blogs. Traffic sources, engagement, and lead-form conversions are captured automatically. WooCommerce only adds server-confirmed purchase tracking on top.

Do I need to change my DNS or set up a server?

No. Nothing to host, no DNS changes, no servers, no CDN accounts. Tracking works the moment the plugin is connected. There’s an optional upgrade later — serving the tag from your own domain like metrics.yoursite.com — and if you want it, our setup assistant walks you through one DNS record. It’s never required.

Will it slow down my site?

No — it usually makes things faster if it replaces a pile of individual pixels. The tag loads asynchronously (your page never waits for it), is smaller than a single product-image thumbnail, and sends data in the background. You can verify with any speed test before and after.

Do I have to remove my existing pixels or Google Analytics?

No. Camorna runs safely alongside whatever you have today — we never touch your existing tags. Most sites run both for a week or two, compare the numbers, and then decide what to keep.

Does it work on iPhones / Safari and with ad blockers?

Yes — and this is most of why the product exists. On WooCommerce stores your revenue events don’t rely on the browser at all: orders flow directly from your store to us via webhooks, so even a fully blocked browser can’t hide a purchase. Ad clicks are captured the instant someone lands, and identified visitors are recognized across visits.

Do you share my data — or my customers’ data — with others using your platform?

No. The data collected from your site belongs to you and is used only to provide Camorna to you. We never sell it, and we never share it with other businesses using Camorna — each account’s data is isolated to that account. The only sharing that ever happens is sharing you set up yourself: for example, if you connect your own ad accounts (such as Google or Meta), Camorna sends your conversion signals — as irreversible hashes, never raw personal data — to those accounts of yours to improve their measurement. Disconnect them and that stops. See our Privacy Policy for full details.

How is my data secured in Camorna?

In layers, by design:

• Encrypted everywhere. Data travels only over HTTPS/TLS and is encrypted at rest on Google Cloud infrastructure.
• Hashed before it ever leaves your site. Personal identifiers (emails, phone numbers) are irreversibly hashed in the visitor’s browser — Camorna’s servers never receive or store the raw values, so there is nothing readable to leak.
• Signed server events. Order webhooks and deletion requests sent from your site carry a signature from a secret key unique to your site, so forged or tampered data can be rejected.
• Isolated per account. Your data lives under your account only and is never mixed with other customers’ data.
• Minimal by design. Keystrokes, form contents, passwords, and payment details are never recorded, so the most sensitive data is never collected in the first place.
• Independent assurance underway. We are actively working toward a SOC 3 attestation — we are building and operating our controls to that standard, and the independent audit requires a multi-month period of operating evidence before the report can be issued. We will publish it when it completes.

And you stay in control of deletion: WordPress’s built-in eraser forwards visitor deletion requests to Camorna, and you can request full deletion of collected data from your dashboard or privacy@camorna.com.

What do you NOT track?

We never record keystrokes, form contents, passwords, payment details, or screen recordings. When a visitor types their email into a lead form or checkout, only an irreversible fingerprint (a hash) of it leaves your site — never the email itself.

What happens in Camorna if I deactivate or uninstall the plugin?

Tracking stops immediately: the tag is no longer served on your pages, and on WooCommerce stores the order webhooks the plugin created are removed on deactivation. Uninstalling (deleting) the plugin additionally erases every setting it stored in WordPress — your collection host and connection key — so nothing is left behind on your site.

Be aware that uninstalling has real costs. Everything that happens on your site while the plugin is gone is never captured and cannot be reconstructed, and attribution journeys that were in flight are broken for good. Conversion sharing to your ad platforms is forward-only: after a reinstall, events from before or during the gap cannot be sent — or re-sent — to your ad accounts. Reinstalling starts measurement fresh from that day.

Previously collected data remains in your Camorna account in pseudonymous form only — random visitor ids and irreversible hashes, no raw personal data (your customers’ actual contact details were never in Camorna; those stay in your store). If you want that history deleted too, request it from your Camorna dashboard or email privacy@camorna.com.

A visitor asked me to delete their data. What do I do?

Use WordPress’s built-in Tools → Erase Personal Data. Camorna hooks into it and forwards a deletion request for that person, keyed by a hashed email — no raw personal data leaves your site.